October 4, 2017

VodafoneZiggo workplace in Rotterdam sets out to redefine call centre design

by Mark Eltringham • Case studies, Features, Wellbeing, Workplace design

When you think of a call centre you probably picture a line of people seated in row upon row of desks in a featureless room. But call centre design is changing. As companies recognise their growing importance, the boiler room approach is disappearing and call centres are beginning to morph into a corporate centrepiece. Dutch telecoms company Ziggo is a case in point. The company merged with Vodafone in 2017 and today offers broadband and mobile services to both residential and commercial customers across the Netherlands. It has a large call centre and like many companies invests significant resources in training call centre employees in both technology and interpersonal skills. VodafoneZiggo’s call centre in Rotterdam, designed by Evolution Design is spread over several large open plan areas, which were converted into series of smaller work spaces, using low cost solutions such as simple wooden frames, acoustic panelling or a change of flooring to demarcate different zones. Staff can now choose to work in areas as diverse as a plant covered ‘greenhouse’, open plan spaces with bright yellow accents and colourful floor tiles or in a more urban-style zone that uses reclaimed wooden pallets to divide and decorate. Throughout the centre, desks are height adjustable so employees can choose whether to sit or stand. There is also a central reception area with meeting and training rooms and a colourful break out space with comfortable sofas, a café and a games zone complete with table football and video games.

September 28, 2017

Insight Briefing: the business case for design and build ⁰

by Charles Marks • Briefing, Facilities management, Insight Briefings, Premium Content, Workplace design

The best way of getting what you want is invariably to follow the simplest route. Research, experience and common sense tell us that in most cases, simple systems achieve better, faster and less expensive results and that the success of any project will often be in inverse proportion to the number of people involved in the system used to implement it, the number of decisions these people have to make between them, and the number of times they have to communicate with each other. Complexity is the enemy of success. Simplicity is all. And it is this that is the underlying principle behind ‘Design and Build’; often the best, fastest and least expensive method of developing and implementing an office design project, yet also one of the least understood, especially with regard to its ability to deliver exceptional design. This White Paper is aimed both at those who want to find out more about this uniquely effective method of completing a project, but also at those who may have mistaken preconceptions about Design and Build. This is an idea whose time has come and it is all based on the most fundamental of all fundamental principles: by keeping things as uncomplicated as possible, it can often deliver the best value, best design and the best response to a brief in the quickest time and at the lowest cost.

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Charles Marks is the Managing Director of office design and fit-out company Fresh Workspace. www.freshworkspace.com

September 28, 2017

How smart workplaces increase performance and attractiveness ⁰

by Kati Barklund • Case studies, Facilities management, Premium Content, Technology, Work&Place, Workplace design

The workplace can and should be used as a strategic tool to support work and cooperation, to shape the experience of the brand and to produce competitive advantage for the organization. Even when not used as a strategic tool the workplace still affects all these parts and there is always a risk that the workplace has instead a negative impact if we are not aware of the relationship and really use workplace as a strategic tool to affect attractiveness, productivity, efficiency and sustainability. The workplace makes a great difference and it is becoming an important differentiator between successful and less successful organizations. I also strongly believe that the workplace management area is a key for us in the FM industry to bring FM to a higher level, to shift from cost focus to more value focus, and this is something we need to do together within the FM industry and we really should take the driver’s seat. But, let’s start from the beginning.

September 27, 2017

Millennial stereotypes debunked as research confirms they display a full range of personality types

by Sara Bean • News, Workplace, Workplace design

With a plethora of reports around that generalise the behaviour of an entire generation of people, yet another exploration of the Millennial has to be approached with caution. But for this latest study, “The Millennial mindset: Work styles and aspirations of the most misunderstood worker”, Deloitte Greenhouse analyses the Business Chemistry types of millennials and (thank goodness) dismisses some of the most common stereotypes. Among the key findings, 60 percent of millennials identify with two of the four primary Business Chemistry types: Guardians, detail-oriented pragmatists, and Drivers, who focus on outcomes and goals. It also found that 59 percent of millennials identify with a workstyle that is more introverted and less comfortable with ambiguity in the workplace—very different from traditional thinking about millennials. In contrast, the study reveals that baby boomers are represented by millennials’ opposing Business Chemistry types – Pioneer and Integrator, the two most nonlinear, ambiguity tolerant and networked work styles. Twenty-nine percent of baby boomers identify as Pioneer – with an equal number identifying as Integrator – while 22 percent identify as Driver and only 20 percent as Guardian.

September 26, 2017

European businesses could save $243 billion by reducing wasted space in office buildings

by Sara Bean • Environment, Facilities management, Lighting, News, Technology, Workplace design

The Edge building in Amsterdam Research published to mark the beginning of World Green Building Week suggests that businesses in Europe could realise savings of up to $243 billion in reduced rental costs alone if their office buildings were refurbished to the most efficient standards. The analysis from Philips Lighting, claims the impact that could be made on rents across the world’s offices if business owners replicated the efficient usage of space achieved in a leading green building. The research suggests that in addition to reducing their carbon footprint, office tenants could see vast financial savings if their buildings were renovated in a way that uses space more effectively, particularly in buildings with a high number of empty spaces. The report calls for a doubling of the renovation rate of offices in developed countries to reach 3 percent per year, which it says will be a key factor in reducing emissions and offsetting increased global demand for energy from population growth and urbanisation.

September 26, 2017

Growing concerns about staff wellbeing will transform real estate over coming years, claims study

by Mark Eltringham • News, Property, Wellbeing, Workplace design

The UK commercial property market will be transformed over the next few years as a growing number of firms use their workplaces to address the physical and mental wellbeing of staff, claims a new report from law firm CMS. The report, Smart Healthy Agile, is based around the findings of a survey of 1,000 office workers and 350 real estate firms. It claims that the most common problems associated with office life and sedentary lifestyles, such as weight gain, stress, depression and musculoskeletal disorders are encouraging employers to adopt a different approach to working culture and office design.

September 22, 2017

Groundbreaking White Collar Factory building opens in London

by Neil Franklin • Company news, Property, Workplace design

Derwent London has announced the opening of White Collar Factory. The firm claims that the project is one of the most visionary developments of recent years, White Collar Factory combines the look of a well-built industrial space with modern office design. Located near Old Street Roundabout in North East London and designed by architectural practice Allford Hall Monaghan Morris (AHMM), the features of the White Colla Factory include 3.5m high ceilings, concrete core cooling, a 150m rooftop running track, communal roof terrace, a new landscaped public space and the ability to accommodate flexible occupation. The 293,000 sq ft mixed-use development includes a 237,000 sq ft office tower, where the first tenants are already in occupation. Tenants include Adobe, AKTII, BGL, Box.com, Capital One, Runpath, Spark44, The Office Group and Workshop Coffee. The tower forms part of a new urban campus with a further 56,000 sq ft of offices, studios, incubator space, restaurants and apartments, set around a new landscaped area of public realm, ‘Old Street Yard’.

September 20, 2017

Shocking level of dissatisfaction amongst workplace occupants, finds Leesman

by Sara Bean • Facilities management, News, Wellbeing, Workplace design

There is a shocking level of dissatisfaction among the workforce according to a new global report from Leesman, which looks at how a poorly planned workplace can have a negative impact on employees, and inhibit their ability to perform. The findings show that while employers continue to face economic uncertainty, many of their employees are having to endure workplaces that fail to support their basic working day, obstructing their ability to positively contribute to business success. ‘The Next 250k’, a global report based on the evaluation results from more than 250,000 employees across 2,200+ workplaces in 67 countries found that 43 percent of employees globally do not agree that their workplace enables them to work productively. In the UK, that figure jumps to 46 percent. Therefore, in line with ONS employment figures, for over 1.3 million UK workers, the office is simply not good enough.

September 18, 2017

The mega trends that continue to reshape the workplace around the world

by Neil Franklin • Events, Features, Property, Technology, Workplace design

Last week, over 600 workplace and property experts met in London at the CoreNet Global Summit 2017 to discuss some of the most important trends affecting the sector. The debates underlined one important fact about property and workplaces, which is how they are shaped by major, globalised events as much as they are local needs and the objectives of specific organisations. This quickly became evident on day one, which demonstrated how dramatic shifts in the geopolitical landscape, all of which are impacting corporate real estate – from America First to Brexit – remain key talking points for the industry. Opening speaker Linda Yueh (University of Oxford and London Business School) explored several possible scenarios, including how the focus of ‘Trumpism’ would have a significant effect on the U.S. role on the world stage, with the priority on the domestic economy leaving little scope for global trade. She also predicted that a ‘hard Brexit’, with no new trade deal with the EU, will be the most likely outcome for the UK’s withdrawal process; and that businesses will need to focus on alternative WTO rules as an urgent priority. Other impacting factors covered by Yueh included the rise of a dominant global middle class, and China’s need to rebalance its economic growth drivers.
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September 7, 2017

Report sets out building blocks of a successful digital workplace strategy

by Neil Franklin • News, Technology, Workplace design

Digital workplace developments often lose their way, or fail, due to a fragmented approach that prioritises a few technology ‘fixes’ over business strategy, according to analysts at Gartner. To combat this, ‘digital workplace leaders’ in public sector organisations need to employ a framework to ensure their digital workplace initiatives address eight critical components required for a successful implementation, according to Gartner. The report (paywall) sets out what it claims are the eight critical components — “building blocks” — that application leaders need when planning, directing and evolving digital workplace programs:

September 5, 2017

The United Workplace launches to support business workplace strategy on a global scale

by Neil Franklin • Company news, Workplace design

A global collaboration of workplace experts has been formed to assist companies in the development of their workplaces. Workplace specialists Fourfront Group and Amicus are the founding partners of The United Workplace (TUW), an organisation set up to share expertise and knowledge and deliver workplace design, fit-outs and commercial furniture consultancy and installation worldwide. The network comprises of Fourfront Group in the UK, Amicus which delivers workplace design and fit-out projects in Australia, Ware Malcomb an architectural practice in the US, and Summertown Interiors, a United Arab Emirates fit-out contractor.

August 30, 2017

Bisley expands its reach its in the North American market

by Neil Franklin • Company news, Insight promotion, Workplace design

Bisley, the British storage firm is expanding its reach in the North American Market, with a new 6,000 square foot showroom space, located in the Flatiron district of Manhattan, New York. Bisley already works with a number of clients in the North American market, including Time Inc., Unilever, L’Oreal, Verizon and Uber, and is currently working on projects in New York City, Boston, Toronto, Montreal, Miami, DC, LA, San Francisco and Seattle. In addition to the new showroom, Bisley has announced an agreement with Connection to become its exclusive distributor in the Americas. Bisley is officially launching the showroom on 4 and 5 October 2017.