Cities should make the most of their digital connectivity

Cities need more powers and resources from Government to address digital divides – but also need to make better use of existing technology to transform public services. This is according to a report published by the think tank Centre for Cities in partnership with Telefónica UK. It examines how digital technology – in terms of both fixed and mobile connections – is transforming urban Britain, and the steps national and local leaders can take to ensure people and places across the country benefit. However, the report also warns that many UK cities are not taking full advantage of existing digital connections, and the benefits it could offer to residents and businesses – as well as the potential it has to improve public services.

It highlights significant digital divides in many cities, as illustrated by the gap between availability of superfast broadband and take-up among households. The report argues that addressing these gaps will be crucial for cities to make the most of current connections, and forthcoming developments such as the planned rollout of full fibre and 5G technology in the coming years.

The report sets out a number of recommendations on how national and local leaders can support cities to take full advantage of existing digital connections, and to successfully deliver new and improved digital infrastructure in the coming years.

Making the most of existing digital connections:

  • The Government should deliver on its promise to devolve responsibility for the Adult Skills Budget to cities. This would give places more resources to help residents acquire the digital skills needed to take advantage of jobs resulting from digital connectivity. It will also ensure that firms can access the workers they need to capitalise on these developments.
  • Cities should embrace the opportunities that existing digital technology offers to better manage services. For example, Salford City Council has adopted a ‘digital first’ customer strategy, making it easier for residents to interact with the council on public services, and upskilling staff to use digital technology. Other cities should also consider how they can use digital connections to innovate and transform public services.

Delivering new digital infrastructure in the coming years:

  • The Government’s new National Planning Policy Framework should require all new housing developments to include provision of high quality digital infrastructure – mobile and fixed. This will reduce disruptions, costs and delays to the delivery of new digital connections. Cities should also integrate plans for full fibre and 5G into future public realm developments.
  • National leaders should review the Electronic Communications Code (ECC) after 12 months, to ensure it does not deter investment in digital infrastructure. The ECC was introduced by the Government last year to cut costs and delays in new digital infrastructure, but has reduced cooperation between landowners and mobile operators. The Government should ensure these issues do not hamper ongoing delivery of 4G and rollout of 5G in UK cities.

Commenting on the report findings, Andrew Carter, Chief Executive of Centre for Cities, said: “The UK has invested significantly in becoming a global leader for digital infrastructure, but action is needed to ensure more people and businesses in cities across the country can benefit from this technology. Part of the problem is that cities need more powers and resources to address digital skills gaps in their communities. However, the onus is also on cities to learn from the innovations that some places are already pioneering, in using existing technology to transform public services.

“We also need a concerted effort from national and local leaders to ensure cities can provide the best possible built environment to deliver new digital infrastructure in the coming years, such as the rollout of full fibre and 5G. Other cities and countries across the world have ambitious plans to capitalise on digital technology – UK cities must do the same to compete with global counterparts as we leave the EU.”

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