The property sector offers its customers pretty appalling customer service, according to a ‘damning’ new report from the British Council of Offices (BCO).  The study, based on the experiences of just 64 occupiers claims that fewer than one in five (17 percent) rate their property management service as “good” or “excellent” and fewer than one in three feeling that their suppliers understood their business needs. The survey found that although customer service is lacking, satisfaction with the end product itself was high, with two out of three occupiers happy with the quality of their office and three out of four perceiving quality to have improved over the past 10 years. The report sets out a 10-point action plan to improve the service occupiers receive, including adopting a new definition of “building performance” set by the BCO and encouraging more transparency.

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Only 1 in 5 office occupiers rate their property management service as ‘good’ or ‘excellent’, according to new research by the British Council for Offices (BCO). While two thirds of occupiers are happy with the quality of their office and three quarters perceive the quality of office space to have improved over the past 10 years, less than one in three occupiers feel the industry understands their business needs. This clear gap between customer expectation and customer experience has led the BCO to call on the industry to develop a better understanding of what a well-performing building looks like from an occupier perspective. The BCO has developed a new definition of building performance, which sets out to frame a more sophisticated approach for property owners and managers to engage with occupiers, focusing upon value and quality creation, rather than simply cost reduction.

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The amount of leased office space in London over the first half of this year is 13 percent ahead of the same time last year, according to new research published by commercial property consultancy Cushman & Wakefield (C&W). Leasing activity totalled just over 6.26 million sq ft from January to June 2015, compared to the same point in 2014 when 5.6 million sq ft was transacted and is the highest Central London first half total since 1998, when 6.7 million sq ft was let. According to C&W, the figures presented in the report suggest that there was a significant upturn in activity in East London, with 1.2 million sq ft let, only marginally behind the City market (1.24 million sq ft) and significantly ahead of West End volumes (915,000 sq ft).  East London offices take-up was at its highest level since Q4 2010 as a result of three transactions over 100,000 sq ft.

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The second largest deal since the BBC announced its relocation to MediaCity in 2007 has been confirmed at Salford Quays. A total of 160,000 sq ft of space at the Soapworks scheme is being let to TalkTalk and the Home Office. TalkTalk has agreed to take 106,000 sq ft on a 15-year lease, following the decision by the broadband provider, which originally took 20,000 sq ft at the Soapworks on a ten-year lease in October 2014 for its meeting and training facility, to consolidate its entire North West presence into Salford Quays. The former Colgate factory has also been chosen by the Home Office, which is taking 54,000 sq ft on a ten-year lease. The government department will relocate its operations from premises across Greater Manchester including Manchester Airport to sit under one roof, with the move due to take place in June 2016.

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