About Carl Lyon

Carl Lyon is a co-founder of the Fellowship of Responsible Business and a facilitator and executive coach. For more than twenty years he has worked on customer, employee and digital experience with over 200 organisations, moving from a background in engineering into people-focused leadership and coaching. He is known for making complex problems feel navigable and for knowing which questions to ask.

Posts by Carl Lyon:

August 16, 2026

Is resilience a personality trait or a flaw in workplace design?

by Carl Lyon • Comment, Wellbeing, Workplace design

Resilience must be one of the most misunderstood issues affecting businesses right now. It’s used whenever people are struggling, and almost always aimed at the individual – be tougher, manage your stress, build a bit more grit. During countless conversations with leaders and teams over the last few years it has been seen that those words do real damage to people who are trying hard to do their best. When tiredness is no longer fixed by a weekend, when feedback lands as a threat, and when change is met with a sigh, it gets recorded under ‘poor personal resilience’, effectively telling people the problem is with them. I don’t think it is. I think we’re looking in the wrong place. (more…)