Two employees can use AI all day and be doing very different things. One dictates an email, checks the transcription and sends the words they intended to write. Another asks a system to choose a response to a customer complaint and accepts its recommendation. An activity report might call both employees frequent users. It tells us little about who did the thinking, who made the decision or what would happen if the output were wrong. More →

Throughout the years in the workplace technology industry, I’ve heard one common question among organization leaders: How can we have fewer meetings and how can we make the ones we do have more effective? When AI came along, many thought that it would be the solvent to this long-standing challenge. But it turns out, as individuals utilize AI to help them automate routine work, the need to collaborate with team members on the outputs has become more prominent. Rather than focusing on reducing the number of meetings, organizations should ask themselves: Are we designing the workplace with intentionality for meetings that are actually worth having? More →

World Mental Health Day is always an opportunity for organisations to show they genuinely care about their people, but supporting employee wellbeing requires year-round commitment. This year’s theme highlighted the importance of listening to people with lived experiences of mental health conditions, helping to build understanding and reduce stigma in the workplace. By creating an environment where employees feel safe to speak openly and know where to find support, businesses can make a real difference to their wellbeing. St John Ambulance trainer Annick Bessawa shares six practical ways employers can acknowledge what we learn on World Mental Health Day and create a more supportive workplace throughout the year. More →

Workplace inclusion is still too often organised around a private conversation between an individual and HR. Someone encounters a barrier, decides whether it is safe to disclose a condition, explains what is happening and waits for an adjustment. That process matters, but it should not carry the whole weight of inclusion. Many barriers described as personal needs are predictable features of work: continuous noise, back-to-back calls, unclear priorities, scattered instructions and unwritten rules. When these conditions are treated as fixed, individuals must negotiate around a design problem.

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The Furniture Industry Sustainability Programme (FISP) marked its 20th Anniversary on 7 October with a special event at Furniture Makers’ Hall, bringing together scheme members, industry representatives and key stakeholders to celebrate two decades of progress in advancing responsible business practices across the furniture sector. The event provided an opportunity to reflect on FISP’s development since its launch and recognise the contribution made by its members in helping drive environmental and sustainability improvements throughout the industry. Guests were welcomed by Joanna Knight, Chair of the FISP Steering Committee and editor of Sustainability Works, who highlighted the scheme’s achievements over the past 20 years and thanked members for their continued commitment and support. More →