Columnists

Is being back in the office making you desk bound?

by • Comment, Wellbeing, Workplace design

Most UK offices were not designed with movement in mind. They were designed to fit as many people as possible into a given space, keep overheads manageable and ensure everyone had somewhere to plug in a laptop. According to the British Medical Bulletin, UK office workers spend up to three quarters of their day sitting. […]

What does Gen Z really think about AI? Boooooo!

by • AI, Comment, SF

I regularly meet with CEOs and Board members and the conversation always comes around to the same topic: how can we attract new talent? C-Suite upwards are borderline-obsessed by how to recruit and retain younger employees, eager to harness their energy, enthusiasm and the total lack of work-life boundaries that will come with experience. When […]

Has the algorithm pushed us too far?

by • Business, Comment, Wellbeing

When it comes to social media, the clue is in the title. My generation joined Facebook circa 2006 with the ambition of staying connected with friends, sharing photos of nights out and throwing the odd sheep at each other (I guess you had to be there). The purpose of these platforms was clear; we wanted […]

The new leadership imperative: from decision makers to experience makers

by • Business, Comment, JB

Ask most leaders what their job is, and they’ll tell you: to make decisions, to set direction and to drive results. They are not wrong but they are also not telling the whole story about leadership. Here’s what 25 years of working with organisations through some of their most complex transformations has taught me: the […]

Why your emotional journey through change makes complete sense

by • Comment, JB, Wellbeing, Workplace

When organisations embark on change, whether a restructure, a merger, a new strategy, or a shift in ways of working, enormous energy goes into the logic of it. The business case is crafted, the project plan is built, the communications are drafted and then, almost without fail, leaders are surprised by the messy, unpredictable, deeply […]

Re-humanising the workplace: why prevention, support and standards matter more than ever

by • Comment, Wellbeing

There is growing recognition that the workplace needs to become more human again, not less. For all the talk of performance, productivity and retention, too many organisations still treat stress, ill health and emotional wellbeing as secondary matters. They are not. They sit at the heart of business success. The figures from the Keep Britain […]

A word or two on what people tell you about work and workplaces

by • Comment, Wellbeing, Workplace design

One of the many criticisms you could make of us as a business is a reliance on company sponsored surveys to generate news stories about workplaces. We don’t publish all of them, you’ll be relieved to hear. The ones we reject are usually too nakedly self-serving. Even the ones that have some degree of statistical […]

Applying a bit of know-how to the issue of sustainable office design

by • Comment, Environment, Workplace design

Sustainable office design is a constantly evolving, complex, and, at times, contested subject. It has shifted from a narrow focus to a broader, holistic framework embracing environmental, social, and economic issues – and now further to include governance. Collaboration is critically important – combining knowledge can ensure that environmental goals align with social metrics leading […]

Reality or perception – which do you prefer for managing your workplace?

by • Comment, Facilities management, Property, Workplace design

In 2026, workplace strategy is sophisticated. We talk about hybrid maturity, behavioural analytics, ESG metrics, portfolio optimisation and experience design. The language has evolved. The dashboards are more advanced. The conversations are happening at board level. And yet, many organisations are still making fundamental property decisions based on instinct. They believe the amount of space […]

Rebuilding belonging: how offices can overcome loneliness  

by • Comment, Flexible working, Wellbeing

In the coming weeks it will be six years since the UK entered lockdown and working life changed overnight. While much has stabilised, the impact of the pandemic still shapes how people experience work, particularly when it comes to connection and belonging. Loneliness is widely recognised as a growing societal issue and government data shows […]

AI will either save work or destroy it. Apparently.

by • AI, Comment

As someone who works at the intersection of communications and responsible AI, I spend a lot of time thinking about how emerging technologies are explained, sold, feared, embraced and misunderstood. Nowhere is that more palpable than in conversations about AI and the future of work, where certainty is sometimes projected before it’s earned. Over the […]

The squeezed middle: supporting frontline managers in 2026

by • Business, Comment

I’ve spent hundreds of hours listening to thousands of people across organisations, and I’ve discovered something troubling: everyone is waiting for someone else to give them direction. It’s an organisational standoff. Senior leadership wants proactive teams. Frontline staff are desperate for clarity. And in the squeezed middle? Nothing but limbo. If we’re looking to grow, […]

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