About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

How you can help us to understand and shape the future of office design in Europe

How you can help us to understand and shape the future of office design in Europe

The results will help workplace professionals across the continent to better understand how they can optimise their own workplaces, office design and work culturesAfter four years, The Great Workplace Conversation continues apace as we try to understand the threats and opportunities presented by the shift in the way we think about the way we work in the wake of the pandemic. Now you can help us to understand the forces at work in this shift by taking part in a short survey we have developed in partnership with our friends at the Workspace Design Show. The results will help workplace professionals across the continent to better understand how they can optimise their own workplaces, office design and work cultures. More →

Office design goes to the movies

Office design goes to the movies

What can the movies tell us about office designFollowing our recent attempts to create a rudimentary playlist of songs that tell us something, or perhaps nothing, about office design, office life and office furniture, here’s another look at how the parochial world of the workplace can brush up against popular culture. It does this unnoticed for most people, I suppose, but not for those of us bound up in this world. We’re not the sort of people who can ignore the regular, brief glimpse of an Aeron chair’s ubiquitous mesh without a synapse of recognition sparking up. So, here is a brief rundown of nine movies that use office design to make a plot point or set up a character development.

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Did you hear the one about offices and creativity?

Did you hear the one about offices and creativity?

the places we go for ideas

There is a famous episode of Seinfeld in which the character George is insulted in a business meeting and only thinks of a perfect retort while driving away from the office. This being George, he decides that he doesn’t want to waste his ‘killer line’ so engineers a second meeting so he can use it with the person who had insulted him, only for it to blow up in his face yet again. It’s an example of what the French refer to as l’esprit de l’escalier and the Germans as Treppenwitz, in both languages the wit you develop on a staircase.

It describes the phenomenon we all experience of having our best ideas when we stop trying to have them. When our mind wanders, and especially when the body is wandering too, it is free to have its own moments of insight and inspiration. And, contrary to the idea that structured collaboration leads to good ideas, when we are alone.

Unsurprisingly, there are good reasons why this happens. In his book The Eureka Factor: Aha Moments, Creative Insight, and the BrainProfessor John Kounios argues that our brains have essentially two ways of solving problems. One is analytical in which we use a rigid methodology to arrive at a solution. It is based on the frontal lobe of our brains that is responsible for attention, organising information and focus. The other is one where we experience a eureka moment in which an idea seems to pop out of nowhere.

His own insights into these phenomena are based on his research into what happens to the brain when it has ideas or solves problems. Using neuroimaging technology, he and his fellow researchers invited a number of research subjects to solve puzzles. What they found was that shortly before a burst of activity in the right temporal lobe of the brain indicating a moment of inspiration, the brain would shut down its own visual cortex which processes sight and perception.

Kounios and his fellow researchers compare it to the way we might close our eyes or look away immediately before a eureka moment. For a moment we become unaware of our surroundings while the idea flares into being. The brief change in function in the brain allows it to focus inwards and use the subconscious to make links between information it has stored and then present it to our conscious mind.

By contrast, when thinking methodically about a problem, the brain uses the frontal lobe to focus attention outwards to acquire as much information as it possibly can.

 

Eureka!

The process of having creative epiphanies is best served when we are not in a methodical frame of mind and ideally when we are not processing information in a formal way. That is why a walk in the park, a change of activity or setting or doing something routine like taking a shower are conducive to those aha moments. Sitting at our workstation in an office may be a great way of completing many tasks, but it is not necessarily suited to the creative spark.

Merely being in the outdoors or being able to perceive the natural world from our place in the office building can release endorphins and increase our feelings of wellbeing, putting the brain into the right frame of mind for an aha moment. Stepping away from a problem also gives the brain a chance to place less emphasis on its frontal lobe and allows the subconscious to intervene.

A study published in the Journal Psychological Science called Inspired by Distraction: Mind Wandering Facilitates Creative Incubation found that when we create the conditions in which our minds can wander, the brain makes connections between pieces of information unconsciously, massively increasing our ability to have revelatory insights and ideas.

We can achieve this by doing simple things like exercising outdoors, going for a walk or simply relaxing, by changing our behaviours but also by changing our surroundings. An office that encourages people to move and be aware of the natural world is not just good for physical and psychological wellbeing, it allows us to work in different ways that are best suited to the ways our brains function.

That includes moments of doing nothing in particular or sitting back or closing our eyes or simply walking up some stairs to tap the potential for creativity we all have hidden within.

 

Hybrid working may just be a kink in the road to something better

Hybrid working may just be a kink in the road to something better

The fixation with the form of hybrid working is not something that will take us to where we need to be. There is a better way.When you fixate on deciding precisely how much time everybody has to spend in an office, somebody is going to decide the answer is five days. The peculiar obsession with pronouncing the answer to be two days or three days can be dated back to 2020 when a load of people who had never previously taken much interest in the matter decided to reinvent a world that had never existed, by replacing it with something that couldn’t exist. We invented hybrid working when we didn’t need to. More →

What we should learn from the sad story of Denise Prudhomme

What we should learn from the sad story of Denise Prudhomme

Denise Prudhomme died alone at her desk, disconnected from colleagues, but also everybody elseI was chatting to somebody last week about the person in the US who died, alone and ignored at a desk, unnoticed for over four days. Their instinctive and understandable response was to ask whether the story was apocryphal. Sadly, not. Sixty-year-old Denise Prudhomme had clocked into work at the Arizona office of Wells Fargo at 7 am on Friday, August the 16th. Her death some time that day went unnoticed until the following Tuesday afternoon, when a colleague discovered her body slumped over her desk in a cubicle. More →

A brief history of the working week

A brief history of the working week

 

The conversation about how we change the working week has centred on determining rigid times and places of work. But there is another wayThere’s a lot to be said for not being slaves to the clock and the screen. Ironically, the way we measure time has its roots in a famous instance of daydreaming. The story goes that in 1583 a young student at the University of Pisa called Galileo Galilei was daydreaming in the pews while his fellow students were dutifully reciting their prayers. He noticed that one of the altar lamps was swaying back and forth and even as its energy dissipated, the arc of each swing slowed so that each took the same amount of time as the last, measured against his own pulse. More →

The shattering of self-image can be a very serious matter

The shattering of self-image can be a very serious matter

And when it’s information that challenges one of their core beliefs, or some notion they hold about themselves such as their self-image, the multiplying factors of cognitive dissonance can really start to stack up.It’s always fascinating to watch somebody deal with information that challenges their view on an issue. Doubly so when it’s somebody really, really smart. And when it’s information that challenges one of their core beliefs, or some notion they hold about themselves such as their self-image, the multiplying factors of cognitive dissonance can really start to stack up. More →

The final word on … self-awareness

The final word on … self-awareness

 

Both ancient Stoic philosophy and modern therapeutic approaches prize self-awareness. Here's why The story goes that the great Roman philosopher-emperor Marcus Aurelius hired a servant to follow him around. The man had only one job. Whenever anybody bowed to the emperor, or said something in praise of him, the servant would whisper in his ear: “You’re just a man. You’re just a man.” Whether this achieved anything isn’t clear, but it was a sign that Marcus Aurelius  was at least trying to practice what he preached. In his Meditations, he wrote: “These are the characteristics of the rational soul: self-awareness, self-examination, and self-determination. It reaps its own harvest. It succeeds in its own purpose.” More →

Measuring and rewarding what people do at work? It’s a rat trap, baby, and you’ve been caught

Measuring and rewarding what people do at work? It’s a rat trap, baby, and you’ve been caught

 

Life imitates art. Scientists have discovered that lab mice may be conducting their own experiments on us. A paper published in the journal Current Biology speculates that mice seem to be testing their testers. They do this by deviating from simple behaviours such as responding to rewards to work out what might happen. “These mice have a richer internal life than we probably give them credit for,” explained Kishore Kuchibhotla, senior study author and an assistant professor of neuroscience at Johns Hopkins University. “They are not just stimulus response machines. They may have things like strategies.” More →

Businesses planning major investments into Generative AI to increase productivity

Businesses planning major investments into Generative AI to increase productivity

firms are planning major investments into generative AI technologies to drive increases in productivity, but are still being cautious about their impact.A new report from Cognizant and Oxford Economics New Work, New World: Quantifying Global Gen AI Momentum suggests that firms are planning major investments into generative AI technologies to drive increases in productivity, but are still being cautious about their impact. Additionally, 76 percent of businesses say they are looking to leverage the technology to create new revenue streams, while 58 percent are incorporating revenue increases into their business cases. More →

Book review: Workspace Made Easy

Book review: Workspace Made Easy

Workspace Made Easy by Kursty Groves and Neil Usher offers a step-by- step-guide through the complexities of creating and implement a workplace strategy from first principles through to occupying a space and changing it over timeThere’s a dog-eared, yellowing paperback on my bookshelf called Understanding Offices. Written by Joanna Eley and Alexi Marmot, it dates from 1995. It is a handbook for everybody who needed to know how to develop a workplace strategy during the infant phase of the digital and cultural revolution of the late 20th Century. I used to refer to it all the time, but now it serves mainly as a reminder of how much has changed over the past thirty years, and also how little. More →

Want a creative workplace? Make life difficult and chaotic for yourself

Want a creative workplace? Make life difficult and chaotic for yourself

The best time to launch a magazine about people, technology, work and the creative workplace was not March 2020. We did it anywayWe launched IN Magazine officially on the 4th of March 2020. So, this month marks some sort of anniversary. You could argue that this was the worst day in the history of mankind to launch a new magazine about people, work and workplaces and you’d probably be right. People were already not shaking hands. They had begun deserting public transport and planning for less contact with each other. Lockdown was only a couple of weeks away. More →