One of the many criticisms you could make of us as a business is a reliance on company sponsored surveys to generate news stories about workplaces. We don’t publish all of them, you’ll be relieved to hear. The ones we reject are usually too nakedly self-serving. Even the ones that have some degree of statistical cred must be viewed in the right context, distorted as they might be by loaded questions, self-reporting, deliberate lying and other response biases.  Our attitude towards these polls is that they often contain some element of truth, especially if results are repeated over a period of time. When surveys over many years tell you that noise is the biggest gripe about office life, you should believe them.    (more…)

The idea of diffusion of innovation has become so embedded in our culture, and most recently so associated with the adoption of new technology, that we might assume it happens in predictable ways. The steps between innovators, early adopters, early majority, late majority, and laggards seem intuitive and certain even when their peaks might be unsure. And yet history teaches us that sometimes new ideas can take years or even decades to take hold, even when they are potentially world-changing and relevant for the era in which they were formulated. (more…)