February 14, 2022

The Great Resignation will cast a long spell

by Mark Eltringham • Comment, Flexible working, Wellbeing, Workplace design

The writer Alan Moore believes in magic. Not hocus-pocus magic, double double toil and trouble, but in the power of words and art to change reality and bring things into existence. It’s a compelling idea, one that Moore shares with Picasso amongst others, and the evidence for it in its metaphorical sense is all around. More →

February 14, 2022

Memories of the Office Age

by Mark Eltringham • Cities, Features, Working lives

No author uses the built environment like J G Ballard. In his 1975 novel High-Rise, the eponymous structure is both a way of isolating the group of people who live and compete inside it and a metaphor for their personal isolation and inner struggles. Over the course of three months, the building’s services begin to fail. The 2,000 people within, detached from external realities in the 40-storey building, confronted with their true selves and those of their neighbours, descend into selfishness and – ultimately – savagery. More →

February 8, 2022

The office sector needs to develop better arguments for its products

by Mark Eltringham • Comment, Flexible working, Property, Workplace design

The distillation of every received and laundered idea of the past two years leads us here. A claim from Gallup that in future just over a third of the desks in offices will be empty. Whatever Gallup thinks, this is great news for the office sector. One of the truths the office sector hasn’t always liked to talk about too much over the last few decades is that in a typical office over that period, around half of the desks have already been empty. More →

February 7, 2022

New issue of IN Magazine is now online

by Mark Eltringham • Features, Premium Content

The January 2022 issue of IN Magazine is now online. In this issue we: visit what is claimed to be the best office in the world; consider whether the experience of our daily lives is shaped more by maintenance than design; challenge the idea of people as blank slates; look at a new generation of datacentre design; explore the regional flex office market; ask how rising energy costs will impact remote workers; talk to manufacturers using waste and unwanted materials to create new products; hear from Robert Bolton of KPMG on a new era for HR; and learn about how intentional design applies to the workplace. All back issues of IN Magazine are available here.

February 2, 2022

The allure of workplace bullshit

by Mark Eltringham • Comment, Wellbeing, Workplace design

Although the legend of Faust is one of the Germanic world’s foundational narratives, its archetypes and themes were already established by the time Goethe codified them in his 1808 play. They have since become universal. The idea that somebody would sell their soul to the Devil to gain something or rid themselves of unhappiness is as resonant now as it was in Renaissance Europe. It has inspired books films and artists to such an extent that its derivatives now have their own Wikipedia page.

January 31, 2022

The great workplace conversation (still) needs to be held with a great deal more humility

by Mark Eltringham • Comment, Flexible working, Technology, Workplace design

“Nobody knows anything”. William Goldman’s infamous summing up of the essential unknowability of the movie business also has a less quoted second part. “Not one person in the entire motion picture field knows for a certainty what’s going to work. Every time out it’s a guess and, if you’re lucky, an educated one.” It is a call for humility. That no matter how much we know about what we do and how good we are at it, we can’t always predict its outcomes. And that is clearly the case with the ongoing Great Workplace Conversation. More →

January 25, 2022

Hybrid working? Let’s put on a show

by Mark Eltringham • Comment, Flexible working

I’m currently rereading Art Kleiner’s masterful book The Age of Heretics which describes the history of ground-breaking thought in management in the 20th Century and the lessons we forget. It remains a relevant book for the new era of ‘hybrid working’ because the book draws a distinction between two fundamental schools of thought in management theory. One of these sees management as a numbers game in which people are inherently problematic and so must be directed what to do based on data and routines of desirable activity and behaviour. And the other sees people as well meaning, capable and adaptable with managers there to facilitate and channel their abilities and help them develop. More →

January 20, 2022

Life at the coalface: How the agile workplace first appeared in the mid 20th Century

by Mark Eltringham • Comment, Wellbeing, Workplace design

The idea of diffusion of innovation has become so embedded in our culture, and most recently so associated with the adoption of new technology, that we might assume it happens in predictable ways. The steps between innovators, early adopters, early majority, late majority, and laggards seem intuitive and certain even when their peaks might be unsure. And yet history teaches us that sometimes new ideas can take years or even decades to take hold, even when they are potentially world-changing and relevant for the era in which they were formulated. More →

January 17, 2022

Republished: The brain-dead megaphone of work

by Mark Eltringham • Comment, Working lives

There is nothing new about any of this. And yet it’s all new. I’ve spent months talking to people who really know their stuff about work and workplaces and underlying nearly all of those conversations is the following paradox. They know about flexible working, the under-utilisation of space, the twenty minute neighbourhood, the work ecosystem, universal basic income, the digital workspace, the office as club, all the rest of it. Heard it all before, often many times, over many years. Some of them have been living it too, and yet… More →

January 14, 2022

Not busy-ness as usual: how boredom may be one of the keys to creativity

by Mark Eltringham • Comment, Technology

The modern world seems geared to help us avoid boredom. But there’s a problem. Artists have long recognised that boredom can drive creativity. The great Italian writer-philosopher Giacomo Leopardi described boredom as “the most sublime of all human emotions because it expresses the fact that the human spirit, in a certain sense, is greater than the entire universe. Boredom is an expression of a profound despair at not finding anything that can satisfy the soul’s boundless needs.” More →

January 4, 2022

So where are we?

by Mark Eltringham • Comment, Property

That’s right. A New Year and still nobody knows anything. More →

December 23, 2021

You gotta get IN to get out

by Mark Eltringham • IN Magazine, News, Premium Content

It was only towards the end of the development of IN Magazine that we became aware of something called COVID 19. By the time of the official launch in March of 2020, it had become clear that the world was facing a challenge that would lead to a reassessment of many aspects of our lives. We’re not out of the woods yet and there remain more questions than answers about what lies ahead. Yet organisations are looking forwards and I’ve been privileged in recent weeks to listen in on several conversations from occupiers about both their plans for the future and the necessity of flexibility in applying them, as they tread uncertainly in a new era and learn more about it as they go. More →