About Mark Eltringham

Mark is the publisher of Workplace Insight, IN magazine, Works magazine and is the European Director of Work&Place journal. He has worked in the office design and management sector for over thirty years as a journalist, marketing professional, editor and consultant.

Posts by Mark Eltringham:

The shattering of self-image can be a very serious matter

The shattering of self-image can be a very serious matter

by • Comment

And when it’s information that challenges one of their core beliefs, or some notion they hold about themselves such as their self-image, the multiplying factors of cognitive dissonance can really start to stack up.It’s always fascinating to watch somebody deal with information that challenges their view on an issue. Doubly so when it’s somebody really, really smart. And when it’s information that challenges one of their core beliefs, or some notion they hold about themselves such as their self-image, the multiplying factors of cognitive dissonance can really start to stack up. (more…)

Office design and the office market are not what you might be led to believe

Office design and the office market are not what you might be led to believe

by • Comment, Workplace design

The future of office design is that the physical workplace will resemble nothing so much as an upscale hotel, right? Right?Over the weekend The Times published an article headlined “The ‘super-prime’ offices designed to lure WFH staff back in”. It described how firms are reshaping offices in the image of upmarket hotels, with enticing features such as gyms, childcare, cinemas, climbing walls, lounges and restaurants (run by Gordon Ramsay natch). These are luxury spaces to make the office worth the commute, as the cliché goes. Although the author concedes that this is largely a London phenomenon in the UK, the implication is that offices everywhere must ape this office design approach to some degree to meet the demands of the post-covid workforce. This is compelling stuff and not the first time you will have heard the argument. But, is it true? (more…)

Come fly with me. The new digital issue of IN magazine is here for you

Come fly with me. The new digital issue of IN magazine is here for you

by • IN Magazine, News, Premium Content

The digital edition of IN magazine 23 is now out and available for you here.The digital edition of IN magazine 23 is now out and available for you here. In this issue: why we act up at airports and what designers can do about it; the datacentre market is struggling to keep up with AI’s rapacious demand for resources; a review of the Workspace Design Show which keeps getting better; what a new generation of buildings can tell us about how to balance ethical goals with organisational strategy; the headquarters of Italy’s largest co-op; the difficulties of keeping up with developments in AI and why we need to keep trying; and a book that sets out the research based business case for the office. Plus loads of great commentary and our regular round up of product and business news and events. (more…)

The full stop emerges as a major point of contention in the workplace

The full stop emerges as a major point of contention in the workplace

by • News, Workplace

The humble full stop has emerged as one of the major sources of friction when people communicate in the workplaceA new poll from The Adaptavist Group claims that there is a growing generational divide in workplace communication, with emojis, punctuation, and AI use emerging as key areas of contention. The study, which surveyed 1,000 UK knowledge workers, reveals how different age groups interpret digital communication tools in the workplace, affecting collaboration and productivity. The Workplace Communication Atlas suggests that nearly half of workers (46 percent) struggle with misinterpreting tone or phrasing, making it the most significant communication challenge. Differences in response time expectations (also 46 percent) and lack of context (31 percent) were also cited as common issues. The findings build on previous research from The Adaptavist Group, which showed that 56 percent of workers find generational collaboration difficult. (more…)

Our happiness depends on kindness and connections with other people

Our happiness depends on kindness and connections with other people

by • News, Wellbeing

Our happiness is determined by kindness and our connections with other people, claims the latest World Happiness Index reportThe World Happiness Report 2025, released today to coincide with the UN’s International Day of Happiness, reveals that people are generally kinder than commonly perceived, and that social connections play a pivotal role in determining how happy we are. The report highlights a significant disparity between perceived and actual acts of kindness within communities. Global studies on the return of lost wallets indicate that actual return rates are approximately double what people anticipate. This suggests that communities are more benevolent than individuals often believe, and recognising this kindness is strongly associated with higher happiness levels. (more…)

Brain rot is the word of the year and we only have ourselves to blame

Brain rot is the word of the year and we only have ourselves to blame

by • AI, Comment

In December, ‘brain rot’ was announced as the word or phrase of the year 2024 according to the Oxford University Press. And right on time, we had the viral story of the hawk tuah girl meme coin rug pull to prove it. If you don’t know what any of that means, then do yourself a favour by not finding out. I do know and feel as if something meaningful and important has been cauterized from my brain for ever to make way for it. (more…)

Most people are happy for AI to inform decisions about work, CIPD claims

Most people are happy for AI to inform decisions about work, CIPD claims

by • AI, News, Workplace

To coincide with National Productivity Week, a CIPD poll suggests that almost two thirds of people (63 percent) would trust artificial intelligence (AI) to inform - but not make - important decisions at workTo coincide with National Productivity Week, a CIPD poll suggests that almost two thirds of people (63 percent) would trust artificial intelligence (AI) to inform – but not make – important decisions at work. According to the poll of over 2,000 people, over a third (35 percent) wouldn’t trust AI to make important decisions at work, preferring to use human intelligence. Just 1 percent of respondents would trust AI to make important work decisions. (more…)

The constant craving to put numbers on working relationships

The constant craving to put numbers on working relationships

by • Features, Workplace design

The answer to the great question of life, the universe and everything is not 42, as you may have been led to believe. It’s 1/137 (or near enough). This is the greatest of the two dozen or so universal constants. According to current thinking, without the physical and quantum relationships it describes, the universe as we know it could not exist. (more…)

We still display status in office design, but in new and subtle ways

We still display status in office design, but in new and subtle ways

by • Comment, Workplace design

There was a time, not so long ago, that one of the most important factors to consider when designing an office was the corporate hierarchy. The office was once the  embodiment of the corporate structure. In Joanna Eley and Alexi Marmot’s 1995 book Understanding Offices, quite a lot of space is dedicated to the idea of the ‘space pyramid’, which means simply that the higher up the organisation you were, the more space you were allocated and the better your furniture and surroundings. Even then, the idea of office design as a signifier of dominance was starting to wear thin, as the authors acknowledge. Ostentatious displays of status were already seen as somewhat gauche, but they were to be fatally undermined by the technological advances to come.

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The Internet and a pile of turtles that goes all the way down

The Internet and a pile of turtles that goes all the way down

by • Comment, Technology

alan_turingIn his 1998 book A Brief History of Time, Stephen Hawking relates the following anecdote: “A well-known scientist (some say it was Bertrand Russell) once gave a public lecture on astronomy. He described how the earth orbits around the sun and how the sun, in turn, orbits around the centre of a vast collection of stars called our galaxy. At the end of the lecture, a little old lady at the back of the room got up and said: “What you have told us is rubbish. The world is really a flat plate supported on the back of a giant tortoise.” The scientist gave a superior smile before replying, “What is the tortoise standing on?” “You’re very clever, young man, very clever,” said the old lady. “But it’s turtles all the way down!” 

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A divine spark of inspiration for office occupiers and designers

A divine spark of inspiration for office occupiers and designers

by • Briefing, Premium Content, Workplace design

Organisations are having to rethink the form and function of their offices in ways unprecedented in their relatively short history. And perhaps the biggest challenge is to create places to work that reflect the organisation’s culture and the needs of the people who work there (some of the time). One possible framework for aligning an office design model with the culture of the organisation is presented in a supplement published for IN Magazine called Gods of Work. Published in partnership with Modus, it draws on management and organisational theory and established models of office design to suggest solutions to some of the challenges facing organisations as they rethink the way they work. The office of the future for most organisations will be smaller, but much better and we hope this becomes an invaluable guide for those setting out on that path.

How Charles Handy changed the way we speak about the workplace

How Charles Handy changed the way we speak about the workplace

by • Comment, Facilities management

 

Originally published in 2019. There are writers whose language pervades our discourse so extensively that even those who have never heard of them will echo not only their sentiments but also their means of expression. One of these people is Charles Handy, who has just published his latest book 21 Letters on Life and its Challenges at the age of 87. His work resonates to this day and not least because he was so far ahead of the curve in detailing many of the characteristics of modern organisations and the challenges created for everybody by the changing nature of work and business. (more…)

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