June 6, 2023

People don’t trust artificial intelligence on decision making ability in recruitment

The vast majority of British workers (88 percent) are happy for artificial intelligence to be used in the recruitment process but draw the line when it comes to human decision making, according to a new poll from Totaljobs. The survey, which asked 2,002 UK workers about their thoughts on how AI will impact their working lives, found that nearly three-quarters (72 percent) believe that full disclosure of how the technology is used in the hiring process should be mandatory. More →

June 5, 2023

The Internet and a pile of turtles that goes all the way down

by Mark Eltringham • Comment, Technology

In his 1998 book A Brief History of Time, Stephen Hawking relates the following anecdote: “A well-known scientist (some say it was Bertrand Russell) once gave a public lecture on astronomy. He described how the earth orbits around the sun and how the sun, in turn, orbits around the centre of a vast collection of stars called our galaxy. At the end of the lecture, a little old lady at the back of the room got up and said: “What you have told us is rubbish. The world is really a flat plate supported on the back of a giant tortoise.” The scientist gave a superior smile before replying, “What is the tortoise standing on?” “You’re very clever, young man, very clever,” said the old lady. “But it’s turtles all the way down!”

May 28, 2023

Mandatory use of AI technology dampens people’s enthusiasm for the stuff

by Neil Franklin • News, Technology

Teams with a positive inclination towards artificial intelligence experienced a dampening effect on their enthusiasm to collaborate when forced to use AI technology, a new study has found. Researchers also found that teams with initial negative views about AI were in fact more likely to collaborate with AI when forced to use it. The research, which has been published in the academic journal Group & Organization Management, underscores the importance of trust in AI and how employers should introduce the growing technology into their businesses. More →

May 17, 2023

Most people don’t worry that they are about to be replaced by artificial intelligence

by Jayne Smith • News, Technology

Despite all of the recent debate around the rapidly increasing abilities of Artificial Intelligence (AI), a new poll from ID Crypt Global, suggests that more than 80 percent of people have no concern that the technology is going to replace them in the workplace. Thanks to the recent rise of Chat GPT and other rival chatbots, the debate around AI has heated up with people all over the world debating both the good and bad of allowing autonomous technology into our lives, homes, and workplaces. More →

May 17, 2023

APAC region leads the world in return to office bookings, report claims

by Jayne Smith • Facilities management, News, Property, Technology

A new report from Eptura [registration] claims that there has been a global wave of return to office bookings led by the Asia Pacific market, including a worldwide 338 percent increase in collaborative room bookings, 76 percent room booking check-in rate, 35 percent increase in visitor check-ins, and 3 percent increase in site inspections. More →

May 11, 2023

Workplace machine learning improves accuracy, but increases workload for people

by Neil Franklin • News, Technology, Wellbeing

New research from ESMT Berlin claims that utilising workplace machine learning improves the accuracy of human decision-making, however, often it can also cause people to exert more cognitive efforts when making those decisions. These findings published in the journal Management Science come from research by Tamer Boyaci and Francis de Véricourt, both professors of management science at ESMT Berlin, alongside Caner Canyakmaz, previously a post-doctoral fellow at ESMT and now an assistant professor of operations management at Ozyegin University. The researchers wanted to investigate how machine-based predictions may affect the decision process and outcomes of a human decision-maker. More →

May 10, 2023

How to eliminate tech-shaming in the workplace

by Aaron Taylor • Comment, HR, Technology

Technology has impacted our everyday lives – from how we keep in touch with old friends all the way to how we do our weekly shop, as well as our work lives. The skills which are in demand are vastly differently to what they were just a decade ago. As a result, we have seen a rise in the incidence of tech-shaming and the current generation has needed to develop a different skillset to what their predecessors had to learn. Dell Technologies found that 56 percent of respondents between the ages 18 to 26 across 15 countries, said “they had very basic to no digital skills education.” A third of them said their education had not provided them “with the digital skill they need to propel their career” and what they know comes from the apps they use on their own time. More →

May 5, 2023

Firms missing the chances to implement hybrid working and adopt new technologies

by Neil Franklin • Flexible working, News, Technology, Wellbeing

The new Slack State of Work Report [registration] claims that companies are missing opportunities to unlock new levels of employee productivity with new technology, hybrid working, and talent development. The report, based on a global survey of more than 18,000 desk workers – including 2,000 in the UK, found only 23 percent of companies are investing in technology to improve productivity and efficiency (21 percent in the UK), and just 27 percent of companies are using AI tools to help do so. More →

April 25, 2023

People responding to artificial intelligence by focussing on their ‘human skills’

by Neil Franklin • HR, News, Technology

Globally, workers are focused on developing their human skills, even as they see a future dominated by technology-driven work, artificial intelligence and automation, according to a new study from Pearson. For the latest edition of the Pearson Skills Outlook series [registration], Pearson partnered with Google to examine how and why people in the US, UK, India, and Brazil are looking to upskill as they face a rapidly changing economy. More →

April 24, 2023

Only a fifth of workers think hybrid working tools have substantially improved productivity

by Neil Franklin • Flexible working, News, Technology

A new poll from IT consultancy Doherty Associates, claims that while over three-quarters (77 percent) of workers in two key market sectors say their company has introduced new technology to support hybrid working, only around a fifth (18 percent) of respondents believe it has substantially improved their productivity. More →

April 21, 2023

Ten years of Insight and a few things I think I know

by Mark Eltringham • Comment, Flexible working, HR, Technology, Workplace design

This website started in late 2012 as a way for me to explore both a new media format and a new way of thinking about work and workplaces. I’d already been active in various roles in the workplace, design and facilities sector for twenty odd years, but needed a new challenge. And this was it. I was going for a ride with an idea to see where it went. More →

April 20, 2023

Smart technology needs to start with people if it wants to get smarter

by David Sharp • Features, Technology, Wellbeing

“My engineering students had come to class with technology on their minds.” So says artist and design researcher Sara Hendren, author of What a Body Can Do: How we Meet the Built World. It’s a fascinating book in which she consciously pushes back against the prevailing narrative that so-called smart technology has a fix for every problem. As a professor teaching design for disability at Olin College of Engineering, Massachusetts, Hendren draws attention to the assumptions that drive normative behaviours to define what is a ‘problem’ in the first place. More →