Humanscale offers new service of online ergonomic consultations

Humanscale offers new service of online ergonomic consultations

Share Button

Humanscale, the designer and manufacturer of high performance ergonomic products, has built its business by focusing on the health and wellbeing of workers around the world. In these unprecedented times, where employers and employees are unexpectedly working from home full time, Humanscale’s team of board certified ergonomists is offering a new digital service that provides online ergonomic consultations, to ensure a healthy and comfortable home arrangement. ErgoIQ LIVE is a first-of-its-kind online ergonomic consultation tool that provides online, on-demand access to Humanscale’s skilled network of certified ergonomists. More →

A revolutionary new approach to design and fit-out for flexible offices

A revolutionary new approach to design and fit-out for flexible offices

Share Button

Innovation in the commercial property market is the driving force behind a revolutionary new approach to the design and fit-out of office space from Modus. Tenant-Ready is a solution aimed at both landlords and operators, to deliver pre-fitted or fitted-to-demand workspace specifically for coworking spaces, serviced offices and other forms of flexible workplaces in which fit-out is not procured by tenants and occupiers. More →

Bisley announces Richard Costin as new CEO

Bisley announces Richard Costin as new CEO

Share Button

Bisley has strengthened its Executive Board team with the appointment of Richard Costin, formerly Commercial Director, to the position of CEO, following the departure of John Atkin in February. More →

Bisley introduces your new best Buddy

Bisley introduces your new best Buddy

Share Button

Bisley has announced the launch of its latest personal storage solution, Buddy. Specifically designed to accompany height adjustable desking, Buddy is an alternative to the versatile free-standing Note pedestal and Caddy by Bisley. More →

New smart building suite for a people centric  workplace experience

New smart building suite for a people centric  workplace experience

Share Button

Siemens Smart Infrastructure has launched a smart building suite designed to create more efficient and flexible workplaces where people are at the core. The suite of IoT (Internet of Things) enabled devices, applications and services turn offices into a competitive advantage for companies. More →

Wellbeing in the workplace consultation announced

Wellbeing in the workplace consultation announced

Share Button

first steps to wellbeingWellbeing advocacy group ukactive has announced a new partnership with HCA Healthcare UK, to undertake a consultation into health and physical activity in the workplace. The partnership brings together the independent research expertise of not-for-profit health body ukactive and the resources of healthcare provider, HCA UK. Anna Davison of ukactive can be heard speaking about workplace wellbeing in the Wellness Maters podcast here. More →

Can corporate culture help reduce workforce burnout?

Can corporate culture help reduce workforce burnout?

Share Button

burnoutIt may not always be evident to those working in logistics, but burnout doesn’t exist solely in supply chain recruitment – it’s a recognised condition which is having an impact across all industries and sectors.  According to the Labour Force Survey, the UK lost 15.4 million working days in 2017/18 to work-related stress, depression or anxiety, with 239,000 new cases reported. Increasingly, severe cases are being recognised as ‘burnout’. More →

The changing expectations of call and contact centres

The changing expectations of call and contact centres

Share Button

Ever since call centres were introduced as a business function in the mid-20th century, they have been subject to plenty of change and transformation. Customer expectations have been on a gradual rise, and CX strategists and leaders have had to adapt to meet these increased demands.  Previously, call and contact centres were viewed as a cost centre – whereby the primary goal was to run them as efficiently and cost-effectively as possible, whilst still being able to respond to customers competently. Nowadays, customer experience is being ramped up on the priorities list, with call and contact centre success shown to be a key driver for customer retention, enrichment and advocacy. 

Most importantly, customer expectations have evolved which has put a great strain on how call and contact centres adapt. Customers now expect customer service to quick, convenient and available 24/7.

What do customers want from contact centres?

  • Quicker responses

Living in a social media world has not only brought plenty of benefits for businesses, but also presented its fair share of challenges. With consumers now having the ability to communicate and get instant information online, contact centres have had the same expectations placed on them to provide quick response times whilst still maintaining high service levels.

A study conducted by Lithium Technologies found that when asking about a product or service, 66 percent of consumers expect a response to their query on the same day, and over 40 percent expect a reply within the hour. This has put a large strain on contact centres to improve efficiency and be able to respond so quickly to customer queries.

  • Convenience

In addition to wanting a quicker service, customers today also want convenience. ‘Gen Z’, having grown up with social media and digital technologies are used to shopping, browsing and completing tasks online through research and self-informing. What does that mean for contact centres?

Customers don’t want to call contact centres and wait to be put through to the right advisor – It isn’t the most convenient option anymore. What customers want instead is the ability to solve the issue themselves using self-serve/ FAQ sheets, or at least to see if they can solve the problem before having to get in touch with an advisor.

A study carried out by Zendesk found that 67 percent of consumers preferred using a self-serve portal when looking to help themselves online, with 40 percent of customers calling a contact centre only after they have at least attempted to find their solution on the internet first.

  • More availability

On top of wanting a quicker service and convenience, customers are also expecting help to be readily available whenever and wherever they need it.

Today’s customers want to be able to get in touch with a company across multiple channels and be able to hop in between channels to continue their interaction. For example, a customer wants to be able to message a chatbot online, then follow up with a phone call, and expect the company know their name, information and query. These conversations should be able to take place across a whole host of channels including social media, websites, mobile, text, chatbots, telephone, email, self-serve and more.

By having interactions across multiple channels, customers also expect help in one form or another to be available 24/7. Banks, for example, outsource call centre functions to countries abroad to ensure customers calling in the later hours have a representative that they can speak to.

 

This piece has been published in partnership with Call & Contact Centre Expo

Image by Stefan Kuhn 

Outdated technology continues to ruin people`s days

Outdated technology continues to ruin people`s days

Share Button

outdated technologyNew research by Currys PC World in collaboration with technology expert Theo Priestley claims that outdated technology and delays in finding fixes are eating into around 46 minutes of the average employee’s working day, which could cost a business approximately £2,752 a year. Time and money are not the only things lost to outdated technology, however, as half of Brits admit that it has a negative impact on their productivity in their jobs. What’s more, morale can be impacted when employees feel they have to work overtime to make up the time they have lost due to tech issues. More →

Cushman & Wakefield acquires French design & build firm

Cushman & Wakefield acquires French design & build firm

Share Button

Commercial property firm  Cushman & Wakefield has announced its intention to acquire Réponse, a design & build contractor in France, subject to regulatory approvals. The deal is expected to complete early in 2020. The acquisition intends to ‘complement and strengthen Cushman & Wakefield’s business in France, adding in-house design & build capability alongside its existing services. More →

What you need to know about paying wages in cryptocurrency

What you need to know about paying wages in cryptocurrency

Share Button

Not all of your employees will prefer to have their hard work rewarded with often volatile cryptocurrencies. However, for those already investing in it, having some or all of their salary given as a digital currency may be more appealing and convenient. Below you can find the details of what you will need, some examples of people already doing it and the obstacles you will face.

To make paying your employees a reality, both you and your workers will need to have some additional things. The first is everyone will need a secure wallet to pay the cryptocurrency in. Making sure the best wallets are chosen is vital because there is no backup to the funds stored in them like there is at a conventional bank. Anyone considering their options should not forget to check out the Luno Bitcoin wallet with exceptional safety and stellar reviews.

The other help you will need as a business is a dedicated team of bookkeepers who know how to track payments in Bitcoin – more on that shortly.

 

Companies already paying in Bitcoin

There are some firms already making the leap to paying employees in cryptocurrency. Notably, a Japanese firm has started using Bitcoin to pay staff. At the moment, this is rare as most firms find the process difficult due to some legalities and taxation issues.

Another way people have been getting paid in cryptocurrency is through freelancing work via apps. There are many apps on the market that will pay freelance workers to complete projects in exchange for Bitcoin and alike. Earn.com is one of the most established, but many similar apps are available.

 

Legalities and tax 

One of the reasons that some of the most trendy fintech startups are not paying in crypto as of yet is because it is an overly complex procedure. For some, it is just not possible as it is against the law to do so, including in many South American and Asian countries. Even in those that do not make it illegal, the taxation and invoicing practicalities of doing so put them off.

For example, in the USA you can legally pay in crypto, but all forms need to show values in US dollars and sophisticated and specialist accountants and bookkeepers would be required, which adds to business expenses.

 

Will the rules change?

It is possible that as cryptocurrencies become even more mainstream and accepted – as well as regulations are implemented upon them – the idea of paying in crypto will become not only legal, but more feasible. That day may come, but the wait until it is easy to do may be long.

For now, employees may be better swapping their fiat salaries for crypto with a trusted exchange platform and a reliable wallet.

Image by Icons8_team 

Knight Frank and Work.Life launch flexible office platform

Knight Frank and Work.Life launch flexible office platform

Share Button

flexible officeKnight Frank is the latest established property business to launch a flexible office offering. In partnership with flexible office provider Work.Life announce the launch of new flexible managed workspace solution, Yours. A joint venture between Knight Frank and Work.LifeYours claims to “partner with landlords to provide a comprehensive offer, incorporating a sales strategy that addresses both flexible and traditional market demand. The platform streamlines the design and delivery of resalable workspaces, and offers a suite of ongoing services and extras to businesses, including access to Work.Life’s network of coworking spaces and amenities.” More →

Translate >>