February 8, 2023

Some questions about AI, a world drowning in content and the human centipede of creativity

by Mark Eltringham • Automation, Comment, Technology

One unintended but welcome result of the new fixation with AI is that many of the people who became experts on the workplace in 2020 are now experts on AI. You’ll find them on social media and they’ll have written a book about it by May to sit on the shelf alongside the one about hybrid working and The Great Resignation. So, if you want some certainty about where generative AI taking us, go talk to one of them because people who know about the subject seem to have little or no idea. More →

May 3, 2022

Get ready for the artificial intelligence revolution

by Reece Akhtar • Automation, Comment, Workplace

Behind every successful business strategy is a talented and motivated workforce that is ready to apply itself and achieve great things. A leader may have a flawless strategy, but if they cannot staff their teams with the most talented individuals, their vision will stay just that. A vision. Unfortunately, the tools organizations use to identify and recruit the best talent have not changed much over the last few decades: resumés, interviews, and reference checks continue to be the predominant methods for evaluating potential. Sadly, many studies demonstrate that these methods are unpredictive, biased, and are inefficient. The good news is that innovations in artificial intelligence offer exciting tools that improve the recruitment process for both organizations and candidates. More →

October 21, 2020

Future of work has arrived sooner than expected, WEF report claims

by Neil Franklin • Automation, Flexible working, News, Technology, Workplace

The Future of Jobs 2020 report from the World Economic Forum claims that COVID-19 has caused the labour market to change faster than expected. The research suggests that what was recently considered the future of work has now arrived. By 2025, automation and a new division of labour between humans and machines will disrupt 85 million jobs globally in medium and large businesses across 15 industries and 26 economies. More →

August 11, 2020

UK faces urgent AI skills gap, Microsoft report claims

by Neil Franklin • Automation, News, Technology

The UK is facing an AI skills gap that could leave companies struggling to compete with rivals from across the world, a new Microsoft report claims. The research, entitled AI Skills in the UK, also found that businesses in this country use less AI than firms overseas, and when they do it tends to be less advanced. UK organisations are also less likely to be classed as “AI pros” compared to the global average (15 percent versus 23 percent), and the UK has a higher failure rate of AI than the global average (measured by the number of projects generating no commercial value – 29 percent versus 19 percent). More →

May 18, 2020

Majority of UK businesses now automating key processes

by Neil Franklin • Automation, News, Technology

The UK is making great strides in adopting process automation technologies like robotic process automation (RPA) and process mining, according to new research from digital intelligence company ABBYY. The research report, The State of Process Mining and RPA (registration), claims that 64 percent of UK businesses are already using process mining technologies, with almost 3 in 10 (28 percent) currently using RPA and a further 34 percent intending to start in the next year. This comes as no surprise, since a vast majority believe that process mining (91 percent) and RPA (87 percent) are, or would be, useful to their business. More →

December 11, 2019

Tech trends to watch that will disrupt 2020 and beyond

by Dave Coplin • Automation, Comment, Public Sector

The next decade promises to offer both incredible opportunity and challenge for all of us. Technologies like artificial intelligence will no longer be considered new but will instead be at the heart of some huge disruptive changes that will run right through our society. In particular, AI will start to enable the automation of many things that were previously deemed too complex or even too “human”. We’ll see these changes and tech trends at work – traditional professions like accountancy, lawyers and others will over time, see significant portions of what they do be taken over by virtual robots. Vocations such as lorry drivers, taxi drivers and even chefs may disappear as machines are introduced to perform the same function but with more consistent results and less risk. More →

December 11, 2019

Over half of firms believe their staff are ready to work with AI

by Neil Franklin • Automation, News, Workplace

More than half (57 percent) of UK companies are confident their staff are prepared for an artificial intelligence (AI) enabled workspace according to a new report from Genesys. This is broadly in line with the attitudes of workers themselves, according to another report from the company which claims that 46 percent of people say they are ready to work with the technology. The latest survey claims that over half of employers (55 percent) think their employees are anxious that their jobs will be eliminated by AI. However, employers believe this fear is unfounded with only 11 percent saying AI will actually put jobs at risk. In fact, 51 percent of UK based companies don’t anticipate any major staffing changes as a result of AI, despite recent headlines that portraying it as a threat to jobs. More →

November 27, 2019

Businesses fear that a failure to embrace automation will make them irrelevant

by Neil Franklin • Automation, News

The majority of UK businesses fear becoming ‘irrelevant’ within the next five years through failing to make a successful transition to an automated workplace. To avoid this risk, organisations need to collaborate with their workforces to embrace automation and artificial intelligence, a new report from Capita warns. The report Robot wars or automation alliances? People, technology and the future of work calls for an honest dialogue between business leaders and employees – and urgent, multi-stakeholder action to support employees in the transition to a more automated world. More →

November 22, 2019

Contribution of “digital workers” to grow by 50 percent over next two years

by Neil Franklin • Automation, News, Technology

A new survey from research firm IDC claims to reveal the true extent of software robots supporting humans in the workplace. The IDC whitepaper, Content Intelligence for the Future of Work (registration), sponsored by ABBYY, indicates that the contribution of software robots, or what the report calls digital workers, to the global workforce will increase by over 50 percent in the next two years. These results, from a survey of 500 senior decision-makers in large enterprises, illustrate a fundamental shift to a future of work dependent on human-machine collaboration. More →

November 15, 2019

UK industries leading global charge for AI investment, study claims

by Neil Franklin • Automation, News

A new study claims that the UK is at the forefront of a global drive for Artificial Intelligence investment, with a near universal 99 percent of UK respondents planning to invest in AI, versus 80 percent in North America, and 83 percent in mainland Europe. The report from IFS (registration) sets out to explore the perception and adoption of AI within core industries worldwide. It polled the views of 600 decision makers working with technology and suggests that AI will predominantly be used to make existing workers more productive (60 percent) and add value to products and services (48 percent).

November 12, 2019

The future of public services will be built on engagement with AI

by Neil Franklin • Automation, News

A new report from the RSA, Democratising Decisions About Technology, considers how citizens can have agency over new technologies, such as AI, which are entering their workplaces, homes and lives. This report reveals the desire and capability of ordinary citizens to engage with sometimes complex technology-related questions, and presents a toolkit for organisations looking to engage ordinary people on AI. The NHS, criminal justice system and employers will face a backlash against ‘tech creep’ unless they commit to ensure a role for citizens in designing and deploying tech, the report warns. More →

November 6, 2019

People game hiring processes they know are carried out by an AI

by Jayne Smith • Automation, News, Workplace

New research into job-seeker attitudes to digitisation, automation and AI in the recruitment process claims to reveal how job-seekers are cheating recruitment technology platforms, to better their chances of landing a job. Seven in ten (67 percent) job seekers admitted to deliberately using optimisation strategies to improve their chances of getting a job. The study, Hiring Humans vs. Recruitment Robots, from recruitment software provider TribePad canvassed the views of over 1,000 employees and job seekers in the UK. The report’s key claim is that, as technology continues to permeate the recruitment and HR industry, job-seekers are looking for ways to game the systems. More →