Cognitive access is a workplace design issue

by • Comment, Workplace design

Workplace inclusion is still too often organised around a private conversation between an individual and HR. Someone encounters a barrier, decides whether it is safe to disclose a condition, explains what is happening and waits for an adjustment. That process matters, but it should not carry the whole weight of inclusion. Many barriers described as personal needs are predictable features of work: continuous noise, back-to-back calls, unclear priorities, scattered instructions and unwritten rules. When these conditions are treated as fixed, individuals must negotiate around a design problem.

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