December 3, 2014
Interior design and fit-out firm Fresh Workspace has completed a 30,000 sq ft turnkey project at Baltic Place Gateshead for Teleperformance, the world’s largest contact centre and outsourced customer service providers. Teleperformance, which also occupies several sites in The Watermark Gateshead, commissioned Fresh to carry out the fit-out of three floors of the landmark Baltic Quays building on South Shore Road. The project was completed within a 12 week programme of work with a fixed end-date. Works incorporated a range of mechanical and electrical alterations and additions including the provision of a stand-by generator, cooling and fresh air. The full fit-out comprised the specification and installation of partitions, doors, power and data cabling, new furniture, flooring, feature lighting and security systems.
At the heart of the newly created workplace is core office and contact centre space supplemented by a wide range of training, meeting and conference rooms, breakout space, a cafe, shared hubs and a Comms room.
Because Baltic Place is accredited to BREEAM Excellent status, all work was carried out to appropriate environmental standards, including the installation of a 550kVA stand-by generator on site. Similarly, the fit-out includes new fresh air and air conditioning systems which means that, although the new design is based on increased occupancy levels than the building was originally designed for, staff enjoy a comfortable and productive working environment.
Teleperformance is the worldwide leader in outsourced multichannel customer experience management, serving companies around the world with customer care, technical support, customer acquisition and debt collection programs. With a turnover in excess of $3 billion the Group operates 270 contact centres in 62 countries with close to 149,000 employees serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.