New Accessibility Act sets out to transform workplace inclusion across the EU

The European Accessibility Act (EAA) will come into force on 28 June 2025. It introduces standardised accessibility requirements for a range of products and services across European Union member states. Its advocates suggest that it will transform workplace inclusion across the EU. The act applies to digital and physical services including websites, mobile apps, e-commerce platforms, banking services, ticketing machines and ATMs. Its primary goal is to improve access for people with disabilities and to harmonise requirements across the EU single market.

Under the EAA, all relevant products and services introduced to the EU market from the enforcement date must meet specific accessibility criteria. These are based on established international and European standards such as the Web Content Accessibility Guidelines (WCAG) 2.1 and EN 301 549.

While the legislation is specific to EU member states, it will also affect businesses based outside the EU that operate within the market. UK companies offering goods or services to EU consumers will need to comply with the act in order to maintain access to those markets.

Member states are responsible for designating national authorities to oversee enforcement. Organisations that fail to meet the requirements may be subject to penalties or face restrictions on their ability to trade within the EU.

The act is part of the EU’s broader strategy on the rights of persons with disabilities. It reflects a growing emphasis on the importance of inclusive design in both public and private sectors.

By improving accessibility across a wide range of services, the EAA is expected to benefit not only people with disabilities but also older people and others who face barriers in everyday environments. It also creates a more consistent legal framework for businesses operating in multiple EU countries.

The legislation is intended to support innovation while ensuring that accessibility is addressed at the design stage, rather than added as an afterthought.