Return to office policies now more common, but raise people’s expectation of better workplaces

The news that Microsoft has introduced a formal hybrid working policy has sparked the usual pointless to and fro on social media about return to office policies, but it would seem for a growing number of firms and their employees, the debate is over. According to new global research from JLL, 72 percent of employees now view attendance requirements in a positive light, but this shift comes with heightened expectations for workplace quality, flexibility and wellbeing.

JLL’s 2025 Workforce Preference Barometer surveyed 8,700 office workers across 31 countries, all employed at organisations with more than 1,000 staff. Covering sectors from finance to technology, manufacturing and public services, the study identifies key challenges and priorities for employers in designing offices that support long-term employee needs.

Three years into the hybrid era, the findings suggest that the office remains central to working life, provided it is designed to balance business needs with employee wellbeing. “The answer lies in creating adaptive workplaces that support diverse needs,” said Dr. Paul Morgan, Global COO of Work Dynamics at JLL.

The study claims that nearly two-thirds of workers have clear attendance requirements, and how those policies are received depends heavily on the workplace itself. Of those happy with their environment, 84 percent also feel positive about attendance rules. Among those dissatisfied with their workplace, less than half accept the mandates. Positive perceptions are strongest where employees see equal emphasis on wellbeing and business goals, supported by quality environments, clear routines and opportunities for development.

Regional differences also shape attitudes. Employees in the Middle East, North America, Latin America and Asia-Pacific are more positive about office mandates than those in Europe. However, compliance rates tell a different story, with European employees reporting higher adherence than their North American counterparts. Younger employees, managers and caregivers are also more likely to welcome office requirements, often citing benefits such as visibility, support and professional growth.

Despite growing acceptance, 38 percent of workers still believe their workplace requires significant improvement. Compliance is highest among those required in the office only one or two days a week, and lowest among younger workers balancing personal responsibilities. JLL suggests that tailored fit-outs, wellbeing initiatives and better amenities could help close the gap.

Retention pressures continue to build. While salary remains important, work-life balance has overtaken pay as the top priority for employees, rising to 65 percent in 2025. Flexibility is central, yet access to it remains uneven, particularly for women and caregivers. Meanwhile, wellbeing is emerging as a key factor in long-term performance, with fewer employees reporting exhaustion than in 2022, though caregivers remain especially vulnerable.