Artificial Intelligence is critical to organisations, but many unprepared

A new report from information technology company Wipro Limited claims that enterprises of the future will be built on a foundation of Artificial Intelligence (AI), Analytics, Machine Learning, Deep Learning and Automation. According to the ‘State of Intelligent Enterprises’ report, these technologies are central to solving business problems and driving innovation. Most businesses consider AI to be critical to improve operational efficiency, reduce employee time on manual tasks, and enhance the employee and customer experience.

The ‘State of Intelligent Enterprises’ report sets out to examine the current landscape and shows the challenges and the driving factors for businesses to become truly Intelligent Enterprises. Wipro surveyed 300 respondents in UK and US across key industry sectors like financial services, healthcare, technology, manufacturing, retail and consumer goods. The report claims to highlight that while collecting data is critical, the ability to combine this with a host of technologies to leverage insights creates an Intelligent Enterprise. Organisations that fast-track adoption of intelligent processes and technologies stand to gain an immediate competitive advantage over their counterparts.

Some of the key findings from the report are:

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• While 80 percent of organisations recognise the importance of being intelligent, only 17 percent would classify their organisations as an Intelligent Enterprise.
• 98 percent of those surveyed believe that being an Intelligent Enterprise yields benefits to organisations. The most important ones being improved customer experience, faster business decisions and increased organisational agility.
• 91 percent of organisations feel there are data barriers towards being an Intelligent Enterprise, with security, quality and seamless integration being of utmost concern.
• 95 percent of business leaders surveyed see Artificial Intelligence as critical to being Intelligent Enterprises, yet, currently, only 17 percent can leverage AI across the entire organisation.
• 74 percent of organisations consider investment in technology as the most likely enabler for an Intelligent Enterprise, however 42 percent of them think that this must be complemented with efforts to re-skill workforce.

Jayant Prabhu, Vice President & Head – Data, Analytics & AI, Wipro Limited said, “Organisations now need new capabilities to navigate the current challenges. The report amplifies the opportunity to gain a first-mover advantage to being Intelligent. The ability to take productive decisions depends on an organisation’s ability to generate accurate, fast and actionable intelligence. Successful organisations are those that quickly adapt to the new technology landscape to transform into an Intelligent Enterprise.”

Image by Gerd Altmann