About David Saul
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University of Bath launches new Centre for Earth System Governance
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Four in five people say a lack of flexible working could be a deal breaker when going for a job
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AI skills divide risks leaving majority of workers behind, PwC finds
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Children are much more comfortable about the idea of working with robots
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The hidden cost of a poorly planned office relocation
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Men face greater career penalty for working from home, study finds
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Rethinking office space: can phone booths cut costs and free up meeting rooms?
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)