10th Smart Workplaces Summit,
Berlin
09 October 2025
More information
Healthy City Design 2025,
Manchester
14 October 2025
More information
Charter Workplace Summit,
New York and Online
14 October 2025
More information
Optimizing Real Estate for Wellbeing and Change In person event Co-hosted by MillerKnoll and Tango,
London
14 October 2025
More information
Future of Work APAC,
Singapore
15 October 2025
More information
Wellbeing at Work Summit Africa 2025,
Cape Town, Johannesburg and Online
21 October 2025
More information
Designing Neuroinclusive Spaces: A Webinar with Kay Sargent,
Online
21 October 2025
More information
Designing for Connection: A Sociotechnical Approach,
Online
22 October 2025
More information
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)