About David Saul
Posts by David Saul:
Follow
Featured
-
More than half of UK freelancers have considered quitting self-employment in past year
-
Uncontrolled use of AI in organisations linked to rising risk and slower returns
-
AI has yet to have any significant impact on UK employment levels
-
AI displays bias when judging people, and that matters for some of its most common uses
-
Flokk strengthens North American push with new acquisition
-
Meta installs work tracking software on employee devices to train up AI. Inevitable backlash ensues
-
Re-humanising the workplace: why prevention, support and standards matter more than ever
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)