About David Saul
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Hybrid working and the hidden cost of being “always on” at work
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The workplace metric that creates false confidence
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What people from successful workplace events think it takes to launch something new
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AI use surges across property and construction but firms struggle beyond pilot studies
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The Workspace Design Show London to emphasise the design of human-centered workplaces
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Third of people think AI would do a better job than their human manager
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Why the organisations seeing real returns from agentic AI are empowering employees, not cutting jobs
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)