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Online
16 January 2024
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WORKTECH23 Paris,
Paris
17 January 2024
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Online
17 January 2024
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Post-Occupancy Evaluation and Researching Building User Experience, j
London
30 January 2024
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WORKTECH24 Financial Workplace London,
London
09 February 2024
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People, Space and Flourishing with Doug Lowrie and Ali Khan - MillerKnoll Insight Series,
Online
15 February 2024
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Dubai and Riyadh
20 February 2024
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Workplace Futures 2024,
London
20 February 2024
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October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →