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Stirling Prize shortlist shines spotlight on mixed-use regeneration and workplace design
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Business leaders expect AI to expand rather than shrink workforces, JLL report claims
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Inter-generational collaboration linked to stronger organisational performance, report claims
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The workplace canteen isn’t too expensive. The way you run it is.
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Westminster event backed by Coldplay frontman Chris Martin tackles disability employment barriers
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New mothers return to work early as financial pressures shorten maternity leave, report finds
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Most organisations are investing in AI. Far fewer are preparing leaders for it
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)