About David Saul
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Hourly movement breaks offer best balance between wellbeing and productivity, study finds
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Remote work linked to mental health concerns in major US study
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Fathers who work from home fear ‘return to office’ rules could force them to quit, study claims
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People are increasingly concerned that their job roles are becoming irrelevant
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Tales from the built environment: some reflections on the conference circuit
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Narcissistic leaders are more likely to oppose remote work, study suggests
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Data centres are the most significant building type in the world right now. And we need to talk about that
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)