World Workplace Europe 2023 (IFMA),
Rotterdam
22 March 2023
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Architect@Work,
London / Online
22 March 2023
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Future of Work CANADA,
Toronto
28 March 2023
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Worktech Melbourne - EXPLORE THE FUTURE OF WORK AND THE WORKPLACE,
Melbourne
28 March 2023
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People Analytics Conference 2023,
Philadelphia
29 March 2023
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Worktech Auckland - EXPLORE THE FUTURE OF WORK AND THE WORKPLACE,
Auckland
30 March 2023
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Bursting The B Corp Bubble: Can The Pillars Of The Movement Benefit Everyone Involved In Coworking, Certified Or Not?,
London
30 March 2023
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National Cargo Bike Summit,
London
31 March 2023
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October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →