Pandemic highlights the need for smarter, more adaptable offices and cities

pandemic and smart citiesThe coronavirus pandemic is a new experience for every one of us. It has changed life as we know it – at work, at home and for public interactions. As some countries start to ease restrictions on public life, how can we go back to ‘normal’ while still maintaining social distancing and feeling safe? How do we manage crowded public spaces like shopping malls, cinemas and restaurants? How do we optimize safety in our offices and factories? More importantly, how do we avoid shutting down entire cities and countries when the next pandemic hits?

While the crisis raises many questions, it also forces us to reflect on how our cities can be more human-centric and resilient in the face of unforeseeable challenges. Many would argue there are very few, if any, human-centric cities in the world.
Reasons for this include air pollution, poor urban planning and traffic congestion, to name a few. However, despite the chaos of the past months I am convinced there’s a silver lining – it is in adaptability. It is now clearer than ever that the main characteristic of our future cities needs to be adaptability. Here is why I believe so.


Adaptability as the game changer

The pandemic has given our environment a much-needed breather, but it hasn’t removed the biggest challenges we are up against. Our resources are still finite and using them efficiently so we can live sustainably on this planet remains a top priority. Today, we have a golden opportunity to reassess how technology can be applied to tackle the challenges of climate change, urbanization and population growth. The pandemic is creating a paradigm shift: we are on the cusp of a leapfrog into a new era of digitalization.

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]Digitalization allows us to create a digital, adaptable twin of a city in the virtual world[/perfectpullquote]

While 99% of city infrastructure remains dumb today, technologically speaking, digitalization can make it more flexible and quicker to respond to crises.

Digitalization allows us to create a digital, adaptable twin of a city in the virtual world. We can test and simulate a city’s resiliency to events like natural disasters and pandemics. This helps us understand how adaptable it is to such events and simulate a number of responses to activate in the future.

Our goal should be to create cities that balance environmental impact and economic growth. While natural resources continue to dwindle, data is an infinite resource at our disposal. Data is at the heart of digitalization. Using it can help us achieve this goal by eliminating waste and saving energy and cost. We are already doing that in buildings – and getting better at it. But leveraging data to the advantage of people in cities is still at its infancy. In the future, we envision smart infrastructure becoming all-sensing; an ecosystem that knows you and adapts to your needs, thanks to data and digitalization.

This process is continuous – in the sense that we should create an infinity loop: constant improvement based on the connection from the physical and virtual worlds. It’s like children whose brains develop based on sensory experience – gaining knowledge through feedback from senses or others: learning not to touch something hot, for example. The infinity loop for infrastructure connects input from all the sensors and experts to continuously improve the experience of those in the city and enhance the value of solutions for our customers.


All-sensing infrastructure

Sensors make all-sensing infrastructure possible. They are used almost everywhere today, from detecting earthquakes, measuring your heart rate on a fitness tracker to ensuring safety of workers on industrial sites. Data collected through these sensors is sent to a computer to be analyzed and used intelligently.

The significance of sensors is growing and is only going to increase after this pandemic, with intelligent sensors contributing more to our public and private lives. This is because they allow us to monitor our surroundings like never before. The challenge is to create an ecosystem by joining all the dots.

Smart sensors collect and monitor real time occupancy, light levels, temperatures and energy use. They can distinguish between people and objects and customize controls for specific purposes. There are already 3.5 million sensors installed across the buildings of our customers globally, helping them make the best use of their office space and cut energy costs. In the UK, they enable an NHS outpatient facility to cut energy spend by 80% annually.

Smart sensors are also useful in case of a fire – giving firefighters reliable information about the number of people and their location in the building. In other cases, they monitor air pollution, helping cities comply with clean air and emission reduction targets.

While in the past we placed sensors to protect and operate our infrastructure, now we are extending that to make our environment anticipatory, interactive and caring. We realize that using smart IoT sensors can significantly contribute to secure business continuity during a pandemic.


Possible future applications of sensors

What if a pandemic hits again? Sensors could help us continue to work in the office and meet in public by enabling social distancing. They can quantify the density in any given area at any given time, making sure people keep their distance and avoid overcrowding. This means we may not have to shut entire cities and countries in the future.

We also expect the focus on office space efficiency and utilization to increase. It’s something we have looked at for different use cases, such as comfort or asset efficiency, for a while. In response to COVID-19, more customers are asking for applications that help them design their offices in more optimal ways. Today, 33% of commercial real estate space is underutilized or unused, creating an opportunity to save cost. Add to this the opportunity for a significant increase in ongoing home working, thanks to the biggest forced test in history, and the potential for reducing real estate costs becomes compelling.

There could be more demand for critical environment applications, for example in pressurized rooms for hospitals and labs. In indoor spaces, often more polluted than outdoors, we can use occupancy data to adjust airflow, so it circulates better when there is a density of people in one area. This ensures better air circulation in supermarkets, for example.

Imagine coming to the office during a pandemic, how do we ensure infected people stay at home? Sensors can also play an important role here by measuring temperature and communicating with access control systems. Workplace apps, such as Comfy, can play a role, allowing people to only book desks that are two meters apart from the next occupied desk.

But more sensors in smart cities also raises important ethical concerns around data privacy – even if our sensors ensure anonymity.


Ethical smart infrastructure

Data privacy is about balancing what is feasible, legal and ethically right. If we want to create all-sensing infrastructure that helps preserve natural resources and tackle global challenges, we need to collect and analyze data. There will be hard choices to make – privacy vs safety, environmental impact and convenience. Individuals have the right to decide what matters to them. We want to make sure our data is used for the limited purpose we signed up to and not misused. Global companies have a big responsibility to manage data ethically and show transparency about what is stored and for what purpose.

In summary, our world has changed forever: let’s create a new normal that benefits from new uses of technology and from the positives of the experiences of lockdown. We must take the time to reflect on what we want to take forward – more home working, increased virtual collaboration, fewer airmiles and corresponding carbon footprint reduction, flexible working to gain more hours with family. Even a recognition of what really matters in life.

Data exchange will be key to making our cities more adaptable and resilient to crises. With the right setup, the infrastructure that is most adaptable to change – be it pandemics, natural disasters or climate change – will not only survive but also help society to thrive.