Generational stereotypes unhelpful when it comes to digital behaviour

Windsor Telecom decided to take a look into the UK’s current working styles and trends to discover what tools and technologies are needed to bridge the generational gaps in the workplace. 341 people where surveyed to understand if their technology generation matched up with the generation they were born into.

The technology generation quiz asked a series of questions from level of comfort use technology and conducting video calls to their communication preference at work. The results claim that the traditional generational stereotypes in relation to technology use and adaptation are not accurate. With five generations now working side by side in the workplace it’s vital to get this right.

For many, the future of working is virtual. Companies need to invest in becoming more adaptable, focused on providing technologies that are straightforward to use and the training required for every generation to be able to use them with ease. This means rather than opting between technology tools or training, providing both.

Many technology providers are adapting to be able to suit all five generations. The adoption curve has now been turned on its head. This is amplified when new generations enter the workplace.

Mass adoption of home working has brought technology pain points and the issues surrounding connectivity and communication to the forefront of people’s minds. With the user experience and adoption becoming far greater priorities for every technology provider, companies should make sure that they don’t compromise on these when looking for the right solution for their business.

The report claims that 17 percent of people from specific generations matched the technology generations identified. 96 percent are confident using a computer for work. 86 percent are comfortable using Microsoft Office. 62 percent will continue to use video calls when Covid-19 restrictions ease. 72 percent prefer to take notes with pen and paper. 63 percent made their first phone call on a landline, and 26 percent using a phone box.

In addition, 58 percent prefer to communicate face to face at work. 25 percent feel overwhelmed with technology needed to keep in touch with friends, family and colleagues. Social media is the most popular way to consume news at 30 percent. 41 percent prefer to buy physical books from a store. 40 percent didn’t own a games console growing up.