February 17, 2016
Companies with stronger financial performances and better customer experience have employees who are considerably more engaged than their peers, a new survey by Temkin Group claims. The research also shows that out of all the industries, the construction sector has the highest percentage of engaged employees. Organisations with 501 to 1,000 employees have the highest percentage of engaged employees and companies with 10,000 or more employees have the lowest level of engagement. Employees who are highly educated, high-income earners, executives, male, and have very good bosses tend to be the most highly engaged. 63 percent of highly engaged employees always try their hardest at work, compared with 42 percent of disengaged employees. And for those who doubt the commitment of millennials – 25- to 34-year-old employees are the most engaged group, while 45- to 54-year-old employees are the least engaged.
The research also claims that compared with disengaged employees, highly engaged employees are more than four times as likely to recommend the company’s products and services and do something good for the company that is not expected of them, 2.5 times as likely to stay at work late if something needs to be done after the normal workday ends, and seven times as likely to recommend that a friend or relative apply for a job at their company.
Here are some of the key findings from the research:
- 77 percent of employees in companies that have significantly better financial performance than their peers are highly or moderately engaged, compared with only 49 percent of employees in companies with lagging financial performance.
- Customer experience leaders have 1.5 times as many engaged employees as do customer experience laggards.
- Companies with 500 to 1,000 employees have the most engaged employees, while those with more than 10,000 employees have the least.
- 25- to 34-year-old employees are the most engaged group, while 45- to 54-year-old employees are the least engaged.
- Senior executives are 1.6 times more likely than individual contributors to be highly or moderately engaged.
- Of the 15 industries measured in the study, construction has the highest level of moderately and highly engaged employees (71 percent).