Healthy City Design 2025,
Manchester
14 October 2025
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Optimizing Real Estate for Wellbeing and Change In person event Co-hosted by MillerKnoll and Tango,
London
14 October 2025
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Charter Workplace Summit,
New York and Online
14 October 2025
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Future of Work APAC,
Singapore
15 October 2025
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Designing Neuroinclusive Spaces: A Webinar with Kay Sargent,
Online
21 October 2025
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Wellbeing at Work Summit Africa 2025,
Cape Town, Johannesburg and Online
21 October 2025
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Designing for Connection: A Sociotechnical Approach,
Online
22 October 2025
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Designing Tomorrow,
Online
22 October 2025
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November 25, 2016
Workplace professionals should look to the consumer sector for boosting engagement 0
by Jeff Flanagan • Comment, Facilities management, Workplace, Workplace design
More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.
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