Richard Rogers: Talking Buildings,
Sir John Soane’s Museum, London
18 June 2025
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IFMA Global Africa - facility management conference,
Lagos
19 August 2025
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The Workplace Reset: Redefining Space for Relationships and Inclusion,
Minneapolis, MN
20 August 2025
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Flexible Workspace Australia’s National Conference 2025,
Brisbane
21 August 2025
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Transdisciplinary Workplace Research Summer School,
Frankfurt
25 August 2025
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Paris Design Week,
Paris
04 September 2025
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Future Workplace & Office 2025,
Düsseldorf
16 September 2025
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ORGATEC WORKSPACE Saudi Arabia,
Saudi Arabia
16 September 2025
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November 25, 2016
Workplace professionals should look to the consumer sector for boosting engagement 0
by Jeff Flanagan • Comment, Facilities management, Workplace, Workplace design
More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.
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