The science and art of change management

The science and art of change management

by • Business, Comment, JB

 

change management, like potentially most professional roles, is actually split into two halves with one being science and the other being artWith all the talk about generative AI, the impact it will have on people, businesses and industries, I started to think what will be the impact on change management and particularly the role of a change professional? And I realised that change management, like potentially most professional roles, is actually split into two halves with one being science and the other being art. The science element is made up of the products that one can typically see/point to, like a change plan, stakeholder map, training plan, etc.  Whereas the art element is made up of what you can see as well, but only if you take the time to observe and notice the impact it has on environments, people, productivity, retention rates, etc. because it involves the people side of change. More →

A new renaissance in leading change at the most disruptive time in history

A new renaissance in leading change at the most disruptive time in history

by • Business, Comment, JB

We need to seek answers that are not the status quo or at least go beyond the status quo when it comes to leading changeLast January, we talked about the three biggest disrupters of our time: technology, UN sustainability goals, and societal shifts. These three disrupters have put us at a cultural crossroads we have not experienced for 100 years. As a result, we need to think differently when it comes to decisions about leading change. The world will not look, feel or be the same in 10 years time – we will not interact and live the same as we do now. The world will be very very different. According to Dex Hunter Torricke, “The next 10 years are going to be the most disruptive we have ever experienced.” More →

What is the role of a change manager?

What is the role of a change manager?

by • Comment, JB

There seems to be a constant debate as to when a change manager should join a project based on the perceptions of what a change manager does. Many change managers feel they are brought onto a change programme only once the programme/project team realise they need to start communicating to the business about the change. The fact of the matter is that although communication is a key element of generating change, it is not the sole element or what enables change to happen. You can literally have thousands of communications of all different kinds from emails, posters, videos and townhalls, to name a few, but none of this will mean that change will actually occur. More →

The three biggest disruptors of our time

The three biggest disruptors of our time

by • AI, Business, Comment, Environment, JB, Technology

When we look at the context for change, we many times just look internally at what we think needs to change for whatever reason and then set about making that happen. Rarely do we think about what is going on for the people within the organisation and just how ready they and the organisation itself are for the actual change and the disruptors that underly it. Are there the right people, systems, processes, etc in place to support the change or are there a number of elements that will hinder it?  Not to mention the fact there will be a number of external elements that could and will also either help or hinder the change one way or another. More →

Is there ever a genuinely good or bad time for change?

Is there ever a genuinely good or bad time for change?

by • Business, Comment, JB

There are two questions that seem to plague quite a lot of people:  is there a good or bad time for change and is there a good or bad change?There are two questions, regarding change, that seem to plague quite a lot of people:  “is there a good or bad time for change and is there a good or bad change?” Now it may seem the answers would be quite straight forward, but probably as no surprise the actual answer is “it all depends”. That is because change is about people and we all know there is no formula for people, so it is impossible to give a formulaic, straight forward answer. More →

What are the main issues that stop people embracing change?

What are the main issues that stop people embracing change?

by • Comment, JB, Workplace

Taking a people centric approach means looking at resistance to change through a different lens.Many times we talk about resistance – the resistance to change – how we manage it, the reluctance of having to deal with it, the disruption it causes either positively or negatively.  But rarely do we talk about why people are resisting – what is driving the resistance. More →

Do you have a crystal ball when it comes to leading change?

Do you have a crystal ball when it comes to leading change?

by • Comment, JB, Workplace

You don't need to know everything or even where you'll end up when embarking on a process of change, says Jennifer BryanIf you think about a change that is happening to you, in some way, right now – how are you feeling?  Are you feeling scared, anxious, worried or happy, excited, looking forward to it?  The same thing happens with a workplace change.  Some people like the old ways of working because they are use to them, feel comfortable, they don’t have to think about it.  Whereas others are looking forward to the new ways of working, as they think they are exciting, new and different. More →

Do you walk or talk people centric change for success?

Do you walk or talk people centric change for success?

by • Comment, JB, Workplace

People centric changeIn previous articles, I shared that there is a McKinsey report that states that 75 percent of the organisations that were listed at the time on the S&P would no longer exist by 2025 – they would either merge, be bought out or go bankrupt.  This all means that organisations have to change and adapt or die. That is now less than 2 years away, so some organisations are now gone, some are struggling and some have adapted. With that said, organisations can no longer afford to get change wrong – they have to get it right and right now. And one way of doing this is to focus on people centric change. More →

Why should anyone care about your change?

Why should anyone care about your change?

by • Business, Comment, JB, Workplace

A butterfly emerging from a chrysalis to illustrate changeWhenever I first meet a potential client or am brought onto a new change project, there are three questions I ask:  why, why now and why should anyone care about your change? Now the first two have typically been thought through and there are answers for them – not necessarily crystal clear and concise answers, but answers, none the less.  However, the third question, in my experience, is rarely even considered, much less discussed or thought through. If it has been thought through, then this is many times expressed starting with the words, “effective…efficient…,” which is what I would call the management spiel. These are not answers that will motivate or galvanise employees and teams to support and adopt a change. More →

Is change your friend or your enemy?

Is change your friend or your enemy?

by • Comment, JB, Workplace

changeIs change your friend or your enemy?  If you are a young person leaving home for the first time and are excited about the prospects of striking out on your own – change is most likely your friend.  But if you are the parent, watching your child leave the nest, and your close protection, then change could very possibly be your enemy. The same is true when it comes to introducing new ways of working in an organisation.  Some people will like the ‘old ways’ because they are familiar and comfortable – they are like second nature and hence don’t take any real thinking. Whereas for others, the ‘new way’ may be quite faster, easier or simply exciting because it is different. More →

Building workplace resilience in a changing environment

Building workplace resilience in a changing environment

by • Business, Features, Flexible working, JB, Workplace

workplace resilienceFor decades, it has been agreed that change is a constant. So, doesn’t it stand to reason that before a change or crisis happens, an organization should have the ability and resilience to transform? In the McKinsey report, The resilience imperative: Succeeding in uncertain times, resilience is defined as, “the ability to withstand unpredictable threat or change and then to emerge stronger.” In other words, it is the ability to sustain and endure. And it applies just as much to workplace resilience as any other element of the organisation. More →