Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. More →

In an era where working from home has become the new norm, our eyes are more essential than ever for navigating the digital landscape that defines our daily lives.  The rise of remote work has been rapid, with a significant portion of the American workforce transitioning to home-based employment post-pandemic. According to a recent survey, approximately 10 percent of the British workforce reported working remotely full-time, and 29 percent were working remotely part-time. However, there is a trend towards returning to the workplace, and least in part, with several businesses mandating a return to the office. More →

The sales industry has long esteemed the virtues of sharp negotiation skills and strategic thinking. However, a growing body of research suggests emotional intelligence (EI) is a pivotal force behind sales leadership success. More than just a buzzword, EI encompasses the ability to recognize, understand, and manage emotions in ourselves and others. Leaders adept in emotional intelligence are often seen forging stronger relationships and achieving greater outcomes. Below, we explore how EI can enhance sales leadership and why it’s critical for those looking to excel in this dynamic field. More →

An extraordinary edition of CIFF Guangzhou has just concluded, recording the highest number of exhibitors and visitors ever. This success rewarded the strategy of CIFF, an ever-evolving exhibition event with a key role in the development of the global furniture industry, promoting design and innovation, boosting consumption, and fostering international furniture trade. A total area measuring 850,000 square metres; 4,700 exhibitors, 11.8% more than the all-time pre-pandemic peak in 2019; 363,449 trade visitors, 22.06% more than in 2019, including 51,205 international visitors from 178 countries, an increase of as much as +43.11% compared to 2019. More →