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Internal & Employee Communications Excellence,
Chicago
13 April 2026
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Worktech New York,
New York
15 April 2026
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The Evolving Office: An Open Q&A with Ryan Anderson and Mark Catchlove,
Online
15 April 2026
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Search Forward: Protecting brand visibility in the age of AI,
London
16 April 2026
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Brains at Work: Using Neuroscience to Shape the Next Generation of Work,
London
16 April 2026
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Coworking tech Week - Experience What's Next in Coworking and Flex Space Technology,
Online
20 April 2026
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Salone del Mobile. Milano 2026,
Milan
21 April 2026
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Designing for Humans, Leading for Performance,
Online
22 April 2026
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April 10, 2026

Employee engagement falls worldwide as AI investment fails to deliver productivity gains

by Neil Franklin • AI, News, Wellbeing, Workplace

Global employee engagement has declined for a second consecutive year, despite rapid investment in artificial intelligence, according to Gallup’s latest State of the Global Workplace report.Global employee engagement has declined for a second consecutive year, despite rapid investment in artificial intelligence, according to Gallup’s latest State of the Global Workplace report. The study, based on one of the largest ongoing surveys of employee experience, suggests that organisations are struggling to translate technological change into measurable improvements in performance or working life. Employee engagement fell to 20 percent in 2025, down from a peak of 23 percent in 2022 and its lowest level since 2020. This decline has significant economic implications, with Gallup estimating that low engagement costs the global economy around $10 trillion in lost productivity, equivalent to 9 percent of global GDP. (more…)

April 9, 2026

Use of unauthorised AI sparks security and compliance concerns for businesses

by Neil Franklin • AI, News

Two thirds of business leaders in the UK are worried about potential data security and compliance risks stemming from employees’ unregulated use of artificial intelligence tools, according a new poll of senior decision-makers within UK businesses, commissioned by Studio Graphene. The design studio commissioned Censuswide to survey 500 managers, directors and C-suite executives within UK businesses. It found that almost half (48 percent) of respondents know or suspect that employees in their organisation are using AI tools that have not been officially approved – this rises to 54 percent for larger companies (over 250 employees). (more…)

April 1, 2026

Creativity, thinking and expertise in the workplace should be safeguarded from AI

by Neil Franklin • AI, News

Workplace professionals and general managers should proceed with caution if they want to use AI to improve efficiency and human capital in the workplace, and should take steps to ensure creativity and critical thinking are preserved, new research from the University of Bath School of Management suggests. The research team identified two types of knowledge which appeared partially compatible with AI – encoded knowledge, which encompasses rules, procedures, policies, and datasets; and embedded knowledge – essentially digitalised processes and routines. (more…)

March 25, 2026

AI adoption slows in workplaces despite hype and massive investment

by Mark Eltringham • AI, News

Corporate adoption of artificial intelligence (AI) appears to be slowing, raising questions about the pace at which the technology will deliver economic returnsCorporate adoption of artificial intelligence (AI) appears to be slowing, raising questions about the pace at which the technology will deliver economic returns, according to a new analysis of data in The Economist. Figures quoted from the US Census Bureau suggest that the proportion of employees using AI at work has edged down to around 11 percent in recent weeks. The decline is most notable among larger organisations with more than 250 staff, where uptake had previously been stronger. The findings indicate that, three years into the current wave of generative AI development, business demand may be less robust than anticipated. (more…)

March 24, 2026

Greater use of AI linked to more collaborative work patterns, survey claims

by Neil Franklin • AI, News, Workplace design

Employees who make frequent use of AI tools are spending less time working alone and more time collaborating and learning with colleaguesEmployees who make frequent use of artificial intelligence (AI) tools are spending less time working alone and more time collaborating and learning with colleagues, according to a new global workplace survey from the Gensler Research Institute. The Global Workplace Survey 2026, based on responses from more than 16,000 office workers across 16 countries, suggests that as routine tasks become automated, work is shifting towards more human-centred activities, including mentoring, problem solving and teamwork. (more…)

March 19, 2026

Half of SMEs using AI with limited impact on headcount (so far)

by Neil Franklin • AI, News

More than half of UK firms are now using AI according to new research from the British Chambers of Commerce, marking a sharp increase in adoption but with little immediate effect on workforce sizeMore than half of UK firms are now using artificial intelligence, according to new research from the British Chambers of Commerce, marking a sharp increase in adoption but with little immediate effect on workforce size. The survey, carried out in partnership with Atos, suggests that 54 percent of businesses are actively using AI. This represents a notable rise from previous BCC findings, which showed adoption at 35 percent in 2025, 25 percent in 2024 and 23 percent in 2023. (more…)

March 19, 2026

Most firms are already using AI, but not many are seeing a return

by Neil Franklin • AI, News

While over three quarters of UK businesses are now using artificial intelligence (AI) tools, the vast majority are yet to see any return on their AI investments, according to a new pollWhile over three quarters of UK businesses are now using artificial intelligence tools, the vast majority are yet to see any return on their investments, according to a new poll from Studio Graphene.  The digital product studio commissioned Censuswide to survey 500 managers, directors and C-suite executives within UK businesses. It found that 78 percent of the businesses polled are using AI in some capacity – rising to 85 percent for mid-sized organisations (100-249 employees), the highest of any group. (more…)

March 12, 2026

The British seem more worried about robots than anybody else

by Neil Franklin • AI, News

British adults are more anxious about robots than people in any other major economy, according to a new global studyBritish adults are more anxious about robots than people in any other major economy, according to a new global study which suggests the unease may stem from a lack of exposure to the technology in everyday life. The research, published by technology firm Hexagon, is based on a survey 18,000 people across nine countries for its Robot Generation report. It found that 52 percent of adults in the UK say they worry something might go wrong when they think about interacting with robots. The global average is 42 percent, while in South Korea the figure is just 29 percent. (more…)

March 12, 2026

AI users report stronger workplace connections, according to Gensler survey

by Neil Franklin • AI, News, Technology, Workplace

New research from Gensler suggests that employees who make the greatest use of artificial intelligence tools are also among the most connected to their colleagues, challenging assumptions that increased use of technology leads to more isolated ways of working.New research from Gensler suggests that employees who make the greatest use of artificial intelligence tools are also among the most connected to their colleagues, challenging assumptions that increased use of technology leads to more isolated ways of working. The firm’s 2026 Global Workplace Survey gathered responses from more than 16,400 office workers across 16 countries. Around 30 percent of respondents were identified as “AI power users”, defined as people who regularly use AI tools in both their work and personal lives. (more…)

February 23, 2026

AI will either save work or destroy it. Apparently.

by Jo Sutherland • AI, Comment

It's too early to know what precise impact AI will have on jobs, writes Jo Sutherland. Fortunately for us, the future is still ours to shapeAs someone who works at the intersection of communications and responsible AI, I spend a lot of time thinking about how emerging technologies are explained, sold, feared, embraced and misunderstood. Nowhere is that more palpable than in conversations about AI and the future of work, where certainty is sometimes projected before it’s earned. Over the past few months alone, taking part in debates at both the Westminster Employment Forum and the University of Cambridge, I’ve been struck by just how wide the spectrum of opinion still is. Depending on who has the floor, AI is framed either as a magical productivity fix or an existential threat to jobs. The reality probably lies somewhere in the middle. (more…)

February 10, 2026

AI adoption exposes generational divide in management, research finds

by Neil Franklin • AI, News

KEDGE Business School has published new research suggesting that artificial intelligence (AI) is already reshaping management practice, but that a strong generational divide is emergingKEDGE Business School has published new research suggesting that artificial intelligence is already reshaping management practice, but that a strong generational divide is emerging in how leaders use the technology. The findings come from an OpinionWay survey carried out in October 2025 among managers, and point to younger leaders adopting AI at a significantly faster pace than their older counterparts. While AI tools such as ChatGPT are now widely used across the profession, the study suggests that managers under 40 are far more likely to integrate AI into day-to-day leadership decisions, while older managers remain more cautious and selective. (more…)

February 3, 2026

Senior leaders identified as highest AI risk in UK organisations, study claims

by Neil Franklin • AI, News

Senior leaders are emerging as the highest-risk users of artificial intelligence in UK organisations, according to new researchSenior leaders are emerging as the highest-risk users of artificial intelligence in UK organisations, according to new research which suggests AI-related business failures are being driven more by leadership behaviour than by technology or junior staff. (more…)

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Featured

  • Employee engagement falls worldwide as AI investment fails to deliver productivity gains

    Employee engagement falls worldwide as AI investment fails to deliver productivity gains

  • Use of unauthorised AI sparks security and compliance concerns for businesses

    Use of unauthorised AI sparks security and compliance concerns for businesses

  • A word or two on what people tell you about work and workplaces

    A word or two on what people tell you about work and workplaces

  • Women working from home or on reduced hours at greater risk of damaging their career

    Women working from home or on reduced hours at greater risk of damaging their career

  • How the 21st Century office was born in post war Europe

    How the 21st Century office was born in post war Europe

  • RIBA CEO to deliver opening address at the Sustainable Design Forum 2026

    RIBA CEO to deliver opening address at the Sustainable Design Forum 2026

  • Creativity, thinking and expertise in the workplace should be safeguarded from AI

    Creativity, thinking and expertise in the workplace should be safeguarded from AI

© Workplace Insight 2026
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