May 29, 2024

MIT professor pours cold water on the prevailing hype about AI and the economy

A study by MIT economist Daron Acemoglu appears to challenge the prevailing optimism surrounding artificial intelligence (AI) and its economic impact. While many experts predict a future fuelled by AI-driven productivity booms and reduced inequality, Acemoglu’s research paints a more cautious picture. His findings suggest that AI’s impact on productivity and inequality may be far less dramatic than anticipated, and could even exacerbate the gap between the rich and the poor. More →

May 22, 2024

Some questions about AI, a world drowning in content and the human centipede of creativity

by Mark Eltringham • AI, Comment, Technology

One unintended but welcome result of the new fixation with AI is that many of the people who became experts on the workplace in 2020 are now experts on AI. You’ll find them on social media and they’ll have written a book about it by May to sit on the shelf alongside the one about hybrid working and The Great Resignation. So, if you want some certainty about where generative AI taking us, go talk to one of them because people who know about the subject seem to have little or no idea or raise even more questions. More →

May 12, 2024

How to personalize customer service correspondence via email

by Freddie Steele • Company news

Personalised customer service is no longer just a bonus; it’s a necessity in today’s market. With the digital space being the new frontier for customer interactions, emails have become a significant part of maintaining strong customer relations. Crafting email correspondence that feels personal and attentive can distinguish your brand and foster lasting customer loyalty. Keep reading to find out how personalization can transform your approach to customer service via email. More →

May 9, 2024

While AI revolutionises the workplace, employees take charge and companies scramble

by Marvin Gort • AI, News, Technology

A new study claims to reveal a new dynamic unfolding in the workplace: a rush towards AI adoption driven by employees, even as companies struggle to keep pace. The 2024 Annual Work Trend Index from Microsoft and LinkedIn titled AI at work is here. Now comes the hard part highlights one particular finding: 79 percent of leaders believe AI is crucial for staying competitive, yet 60 percent worry their companies lack a proper plan. This leadership gap is creating a situation where employees are taking matters into their own hands. More →

April 22, 2024

AI is not coming for your job. But it will make it better

by Barry Murphy • AI, Comment, Technology, Workplace

“Artificial intelligence will outsmart humans, resolve all IT and business problems, and humans will not be needed in the workforce!” These are some of the most common misconceptions that too many companies and workforces currently have around AI and automation. To date, workforces have been inclined to broach AI with apprehension due to concerns that it will negatively affect or eliminate their jobs. Conversations have skewed towards the technology as a disruptive force, here to steal jobs and ultimately leave people redundant. A study found that 60 percent of workers are concerned about job loss in regards to working with Gen AI. Additionally, a further third worried that, despite AI being unable to completely replace them, it could make them less useful in the workplace. More →

April 19, 2024

Roboquitting is the latest workplace trend to emerge in the era of hybrid working

by Marvin Gort • Comment, Flexible working, Technology

The era of hybrid working has driven many changes in the way people work. And the latest workplace trend to emerge is something called roboquitting. It takes advantage of remote work and AI to allow people to automate parts of their jobs, freeing them for side hustles and more free time. It builds on the trend for quiet quitting over the past four years, which describes how people do the minimum requirements of their job. They put in no more time, effort, or enthusiasm than absolutely necessary to collect a salary. More →

April 16, 2024

Majority of people feel confident in their ability to adapt to era of AI

by Mark Eltringham • AI, News, Technology, Workplace

Following yesterday’s news about the fears CEOs harbour with the advent of AI in the workplace, a new poll from Indeed suggests that nearly 9 in 10 UK workers (89 percent) feel confident in their ability to adapt to change over the next five years. According to the survey, nearly two-thirds (63 percent) feel the skills needed for their role will change in the next five years, with 15 percent expecting significant changes. More →

April 4, 2024

AI can help people deal with burnout, say HR managers

by Neil Franklin • News, Wellbeing, Workplace

A new report from Sage claims that HR professionals now welcome AI to ease the burden of admin jobs, take away time consuming tasks, and, ultimately, ease burnout. The annual report, titled ‘The Changing Face of HR’ [registration], surveyed over 1,000 HR leaders across a range of sectors and countries, finding that 77 percent believe AI has the potential to revolutionise ways of working within their company. With 95 percent of respondents reporting an increase in their workload over the past year and 91 percent seeing an increase in more responsibilities in their role. HR leaders in the UK are particularly strained with workloads, with respondents twice as likely to work over 45 hours per week compared to before the pandemic, the report claims. More →

April 2, 2024

Policy response will determine if opportunities of AI in the workplace outweigh the risks

by Marvin Gort • AI, News, Technology, Workplace

A new OECD report Using AI in the Workplace sets out to sheds light on the multifaceted impact of AI adoption, emphasising both its benefits and potential risks. According to the report, AI can bring significant benefits to the workplace. In the OECD AI surveys of employers and workers, four in five workers say that AI improved their performance at work and three in five say that it increased their enjoyment of work. But the benefits of AI depend on addressing the associated risks. Taking the effect of AI into account, occupations at highest risk of automation account for about 27 percent of employment in OECD countries. More →

March 27, 2024

Up to 8 million UK jobs already at risk from AI without intervention

by Jayne Smith • AI, News, Technology

An analysis of the impact of generative artificial intelligence (AI) on the UK labour market uncovers a ‘distinct sliding doors moment’, with possibilities for huge job disruption in future or significant GDP gains, depending on government policy. The report from think tank the IPPR claims to identify two key stages of generative AI adoption: the first wave, which is here and now, and a second wave in which companies will integrate existing AI technologies further and more deeply into their processes. More →

March 21, 2024

AI is already transforming the legal sector, but challenges remain

by Sarah Murphy • AI, Comment, Technology

As AI technologies continue to gain traction, just about every sector you can think of is going to face huge changes in the coming years – and that’s especially the case in the legal industry. From the rise of large language models (LLMs) to the integration of AI into existing software, this cutting-edge technology is already uprooting the way we work now, and it’s making us think deeply about what work will look like in the future. More →

March 13, 2024

Quarter of people think different attitudes to tech can drive workplace tensions

by Neil Franklin • News, Technology, Workplace

According to a new poll from Capterra, just over a quarter of UK employees feel that a variety of preferences for technology can cause tensions in the workplace, especially between different generations. The survey also suggests there is a need for more collaboration and open communication when choosing workplace software. More →