About Neil Franklin

Neil Franklin is Insight's news editor

Posts by Neil Franklin:

Challenge for workplace is balancing culture with the business’s need for speed and innovation

Challenge for workplace is balancing culture with the business’s need for speed and innovation

by • News, Workplace, Workplace design

A new EU-funded study suggests that many European organisations are struggling to balance strong workplace culture with the need for speed and innovation.A new EU-funded study suggests that many European organisations are struggling to balance strong workplace culture with the need for speed and innovation. The Culture Compass 2026 report, developed by Rotterdam School of Management at Erasmus University and the Meet Your Purpose think tank, draws on responses from more than 540 managers and employees across Austria, Germany, the Netherlands and Switzerland. It identifies what researchers describe as a “productivity paradox”, in which employees feel valued and engaged but are constrained by slow decision-making and limited autonomy. (more…)

Recent events highlight a clear shift in how firms approach workplace strategy

Recent events highlight a clear shift in how firms approach workplace strategy

by • Facilities management, News, Property, Workplace design

Two recent events hosted by HubStar in London and Amsterdam suggest there has been a shift in how organisations now approach workplace strategy, with a growing focus on three core prioritiesTwo recent events hosted by HubStar in London and Amsterdam suggest there has been a shift in how organisations now approach workplace strategy, with a growing focus on three core priorities. The regular quarterly gatherings bring together senior leaders from corporate real estate, facilities management, HR, IT and workplace experience to discuss current challenges and emerging trends. Conversations at the two sessions centred on how organisations are responding to changing expectations around hybrid work and the role of the office. Organisations are increasingly focused on creating workplaces that: justify the commute; develop a clearer understanding of how space is used through better data; and adopt more flexible approaches to planning and design. (more…)

People are using AI tools to self-diagnose, but research shows they are very likely to be getting bad advice

People are using AI tools to self-diagnose, but research shows they are very likely to be getting bad advice

by • AI, News, Wellbeing

ew polling from AXA Health, claims that artificial intelligence is directly shaping when and how people seek medical help in the UK despite a growing body of evidence showing that AI models are not very good at itNew polling from AXA Health, claims that artificial intelligence is directly shaping when and how people seek medical help in the UK despite a growing body of evidence showing that AI models are not very good at it. One new study, titled “Large Language Model Performance and Clinical Reasoning Tasks”, published in JAMA Network Open, found that AI chatbots misdiagnosed medical conditions in over 80 per cent of early clinical cases. (more…)

Workers sabotage AI rollout as mistrust in the tech grows, survey finds

Workers sabotage AI rollout as mistrust in the tech grows, survey finds

by • AI, News

A significant proportion of employees are resisting the introduction of AI in the workplace, with some actively undermining its adoption, according to a new global survey.A significant proportion of employees are resisting the introduction of artificial intelligence in the workplace, with some actively undermining its adoption, according to a new global survey. The 2026 AI Adoption in the Enterprise report, produced by Writer in partnership with Workplace Intelligence, draws on responses from 2,400 knowledge workers across Europe and North America. It suggests that while organisations are investing heavily in artificial intelligence, many employees remain unconvinced of its value and are pushing back against its use. (more…)

Employee engagement falls worldwide as AI investment fails to deliver productivity gains

Employee engagement falls worldwide as AI investment fails to deliver productivity gains

by • AI, News, Wellbeing, Workplace

Global employee engagement has declined for a second consecutive year, despite rapid investment in artificial intelligence, according to Gallup’s latest State of the Global Workplace report.Global employee engagement has declined for a second consecutive year, despite rapid investment in artificial intelligence, according to Gallup’s latest State of the Global Workplace report. The study, based on one of the largest ongoing surveys of employee experience, suggests that organisations are struggling to translate technological change into measurable improvements in performance or working life. Employee engagement fell to 20 percent in 2025, down from a peak of 23 percent in 2022 and its lowest level since 2020. This decline has significant economic implications, with Gallup estimating that low engagement costs the global economy around $10 trillion in lost productivity, equivalent to 9 percent of global GDP. (more…)

Use of unauthorised AI sparks security and compliance concerns for businesses

Use of unauthorised AI sparks security and compliance concerns for businesses

by • AI, News

Two thirds of business leaders in the UK are worried about potential data security and compliance risks stemming from employees’ unregulated use of artificial intelligence tools, according a new poll of senior decision-makers within UK businesses, commissioned by Studio Graphene. The design studio commissioned Censuswide to survey 500 managers, directors and C-suite executives within UK businesses. It found that almost half (48 percent) of respondents know or suspect that employees in their organisation are using AI tools that have not been officially approved – this rises to 54 percent for larger companies (over 250 employees). (more…)

Women working from home or on reduced hours at greater risk of damaging their career

Women working from home or on reduced hours at greater risk of damaging their career

by • Flexible working, News, Wellbeing

Women working from home or on reduced hours are at greater risk of losing their professional and managerial careers, but men are not affectedWomen working from home or on reduced hours are at greater risk of losing their professional and managerial careers, but men are not affected, new research suggests. Women professionals not working a standard week in the office were more likely to end up in less prestigious careers than those in full-time work, the study found. Sizhan Cui, of the University of Oxford, analysed survey data on 11,981 British women and 9,829 men gathered from 2010-2024 to link changes in careers to the use of flexible working arrangements such as working from home, part-time work, job sharing and flexitime. (more…)

RIBA CEO to deliver opening address at the Sustainable Design Forum 2026

RIBA CEO to deliver opening address at the Sustainable Design Forum 2026

by • Environment, News, Workplace design

The Sustainable Design Collective (SDC) has announced that Dr Valerie Vaughan-Dick MBE, Chief Executive Officer of the Royal Institute of British Architects (RIBA), will deliver the opening address at the Sustainable Design Forum 2026The Sustainable Design Collective (SDC) has announced that Dr Valerie Vaughan-Dick MBE, Chief Executive Officer of the Royal Institute of British Architects (RIBA), will deliver the opening address at the Sustainable Design Forum 2026. Dr Vaughan-Dick, appointed CEO in January 2023, brings extensive experience in leadership, regeneration and organisational transformation. She is the first woman to hold the role, and among the first from a more diverse leadership background, reflecting a broader shift towards greater inclusivity within the profession. (more…)

Creativity, thinking and expertise in the workplace should be safeguarded from AI

Creativity, thinking and expertise in the workplace should be safeguarded from AI

by • AI, News

Workplace professionals and general managers should proceed with caution if they want to use AI to improve efficiency and human capital in the workplace, and should take steps to ensure creativity and critical thinking are preserved, new research from the University of Bath School of Management suggests. The research team identified two types of knowledge which appeared partially compatible with AI – encoded knowledge, which encompasses rules, procedures, policies, and datasets; and embedded knowledge – essentially digitalised processes and routines. (more…)

Traditional open plan offices linked to higher risk of workplace bullying, study claims

Traditional open plan offices linked to higher risk of workplace bullying, study claims

by • News, Wellbeing, Workplace design

Employees working in traditional open plan offices are significantly more likely to experience workplace bullying than those in private or smaller shared spaces, according to new research published in the journal Occupational Health Science.Employees working in traditional open plan offices are significantly more likely to experience workplace bullying than those in private or smaller shared spaces, according to new research published in the journal Occupational Health Science. The study, based on a nationally representative sample of 3,307 workers in Sweden, examined whether office design influences the likelihood of negative interpersonal behaviour at work. Researchers found that employees in open plan environments faced a higher risk of bullying even after accounting for factors such as personality, demographics and working patterns. (more…)

British workers happier and more productive than US and German contemporaries. Hey. We just report this stuff

British workers happier and more productive than US and German contemporaries. Hey. We just report this stuff

by • News, Wellbeing, Workplace

A major international study claims that team enjoyment is the strongest perceived driver of productivity, challenging long-standing assumptions about how organisations improve performance and that British workers claim to be happy and productive A major international study claims that team enjoyment is the strongest perceived driver of productivity, challenging long-standing assumptions about how organisations improve performance. The Global Workplace Happiness Report, published by The Happiness Index in partnership with employee benefits provider Pluxee, draws on responses from 80,000 employees across 115 countries. It suggests that social and emotional factors play a more significant role in productivity than operational systems such as workload management or process design. The poll also found that British workers are more likely to say they are happy and productive than their US and German contemporaries.  (more…)

Greater use of AI linked to more collaborative work patterns, survey claims

Greater use of AI linked to more collaborative work patterns, survey claims

by • AI, News, Workplace design

Employees who make frequent use of AI tools are spending less time working alone and more time collaborating and learning with colleaguesEmployees who make frequent use of artificial intelligence (AI) tools are spending less time working alone and more time collaborating and learning with colleagues, according to a new global workplace survey from the Gensler Research Institute. The Global Workplace Survey 2026, based on responses from more than 16,000 office workers across 16 countries, suggests that as routine tasks become automated, work is shifting towards more human-centred activities, including mentoring, problem solving and teamwork. (more…)

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