November 26, 2014

CBRE identifies priorities for facilities management excellence

by Sara Bean • Facilities management, Knowledge, News

To achieve operational excellence in facilities management, organisations must balance three priorities: managing costs efficiently and creating value; maintaining high satisfaction among occupants and clients; and proactively stewarding property and infrastructure. Forging the Iron Triangle: Facility Management Operational Excellence, is a new report by the CBRE’s Global Corporate Services research team and the result of a year-long inquiry into mainly US-based facility management organisations, industry scholarship, and an industry-wide survey of more than 125 facility management executives. It reveals the initiatives that have a lasting impact on facilities management team performance and the reduction of risk, increasing workplace satisfaction and extending the useful life of properties or building infrastructure. Talent management, risk management and life cycle cost analysis are also found to be prevalent in high performing FM teams.

November 24, 2014

Arup and UCL report offers up lessons from smart cities pioneers

by Mark Eltringham • Cities, Knowledge, News, Technology

A new report published by engineering and design consultancy Arup and University College London claims that the pioneers of the smart cities movement need to take a more strategic approach to ensure that their spending on IT infrastructure is effective in meeting their objectives. The report Delivering the Smart City: Governing Cities in the Digital Age is based on research of eight cities including London and Bristol in the UK alongside a number of other prominent global cities such as Chicago, Barcelona, Stockholm and Hong Kong. The report found that the cities spend an average of 6 percent of their expenditure on IT services and technology, which amounts to approximately £23 million per city across the study and is roughly equivalent to the amount budgeted in the financial services sector worldwide. While the authors welcome this as a sign that tech spending is taken seriously, they also claim that more could be done to target this spending effectively and tailored to the specific needs of each city depending on factors such as its ‘ecosystem’, culture and governance. It believes that the lessons from this are appropriate to all cities, not just those already pursuing a smart agenda.

November 4, 2014

Badmouthing, arse-covering and bluff are main unethical behaviours in workplace

by Mark Eltringham • Knowledge, News, Workplace

A new report from the Institute of Leadership and Management reveals the most common unethical behaviours displayed by employees in the workplace. Unsurprisingly they form a catalogue of low-level, generalised obfuscation, bluff, blame-shifting, bullshit and outright lying that will be very familiar to many people. The three most cited unethical behaviours according to the survey of 1,600 managers are cutting corners (72 percent), lying to cover one’s own mistakes (72 percent) and badmouthing colleagues (68 percent). People are, unsurprisingly, also prone to pass the buck when they miss deadlines (67 percent), cover up for the mistakes of colleagues (63 percent) and pinch low value items from work (52 percent). The ILM claims in its ‘The Truth About Trust’ report that these behaviours arise from a miasma of misunderstanding of what might be considered unethical behaviour, although equally they could just be things that people do if they think they can get away with them.

October 30, 2014

Employee engagement and satisfaction levels increase, despite career concerns

by Sara Bean • Knowledge, News, Workplace

Levels of job satisfaction and employee engagement are on the up, despite the fact that more than a quarter (28%) of employees report being either dissatisfied or very dissatisfied with the level of career training and development offered by their current employer. The latest CIPD/Halogen Employee Outlook survey found that one in three employees (33%) felt their career progression to date has failed to meet their expectations, however, levels of job satisfaction have increased over the last 12 months, rising by four percentage points to +44. The survey suggests that although employees might be satisfied in their current job role, there is a clear link between satisfaction with the level of career training and development and job-seeking intentions. Only 12 per cent of those satisfied with the level of career training and development are looking for a new job with another organisation, compared to almost a quarter (23%) of employees overall. The proportion of engaged employees has also grown to reach 38 per cent from 35 per cent in spring 2014, now matching the levels of engagement a year ago. More →

October 8, 2014

Two thirds of the world’s workers would move to another country to find a better job

by Mark Eltringham • Knowledge, News, Workplace

Almost two thirds of job seekers worldwide say they would be willing to move abroad for work, a ‘startlingly high proportion’ that says a lot about the evolving marketplace for talent, according to a new study by The Boston Consulting Group (BCG) and The Network, a global alliance of more than 50 recruitment websites. The report claims that the proportion of people willing to seek a better job abroad is particularly (and unsurprisingly) high in developing and politically unstable countries. But there is also a very high willingness to work abroad for workers in countries that don’t face such challenges. For example, more than 75 percent of survey respondents in Switzerland, more than 80 percent of respondents in Australia, and more than 90 percent of respondents in the Netherlands say they would consider moving to another country for work, according to the report, Decoding Global Talent: 200,000 Survey Responses on Global Mobility and Employment Preferences, and their preferred destinations are London, New York and Paris.

October 7, 2014

Workers struggling to balance home and work, according to CIPD report

by Mark Eltringham • Flexible working, Knowledge, News, Workplace

The UK’s workforce is struggling to find the right balance between their work and domestic responsibilities according to the latest Absence Management report from the Chartered Institute of Personnel and Development. The report also suggests that, although overall absence levels are falling, much of this is down to people going into work when they perhaps shouldn’t with a third of employers reporting presenteeism. Stress and mental health problems in the workplace also remain high, with more than 40 percent of employers citing an increase, despite signs of economic recovery. One area in which absenteeism is rising is workers taking time off to care for children and elderly or disabled relatives and friends. More than a third of those employers surveyed reported an increase in absence levels amongst staff who are struggling to cope with their caring responsibilities outside of work. However only a sixth of employers have policies in place to provide a better level of support.

October 6, 2014

A feeling of togetherness is essential and motivating, so why would we kill off the office?

by Mark Eltringham • Comment, Facilities management, Flexible working, Knowledge, Workplace design

It is still depressingly commonplace to read proclamations of the death of the office. These are usually appended to some survey or other about the rise of flexible working or a case study of a workplace devoid of desks (or, more likely, one in which none are pictured). Of course, the actual conclusion we can draw from such things is that the office as we once knew it is now dead or mutating into something else, but that’s true for every aspect of modern life. The constant factor that ensures offices will always exist, in some form or other is the human they serve. We know that because, as Tom Allen proved at MIT in the 1980s, people communicate less well the greater the physical distance between them. Now new research from Stanford University shows how the very idea of ‘togetherness’ can have a significant impact on the way people perform. The study, by researchers Priyanka Carr and Gregory Walton was published in the Journal of Experimental Social Psychology and concluded that ‘social cues that signal an invitation to work with others can fuel intrinsic motivation’.

September 29, 2014

Research reveals associations between multitasking and lack of grey matter

by Mark Eltringham • Knowledge, News, Technology, Workplace

Simultaneously using mobile phones, laptops and other media devices could be changing the structure of our brains, according to a new study published by researchers at the University of Sussex. A study published last week in PLOS ONE reveals that people who frequently use several media devices at the same time have lower grey-matter density in one particular region of the brain compared to those who use just one device occasionally. The research supports earlier studies showing connections between high media multitasking activity and poor attention in the face of distractions, along with emotional problems such as depression and anxiety. But neuroscientists Kep Kee Loh and Dr Ryota Kanai point out that their study reveals a link rather than causality and that a long-term study needs to be carried out to understand whether high concurrent media usage leads to changes in the brain structure, or whether those with less-dense grey matter are more attracted to media multitasking.

September 24, 2014

‘Overwhelming evidence’ of link between office design, productivity and wellness claims report

by Mark Eltringham • Briefing, Knowledge, News, Workplace design

A new report from the World Green Building Council (WorldGBC) claims it has “overwhelming evidence” that office design significantly impacts the health, wellbeing and productivity of staff. Health, Wellbeing and Productivity in Offices: The Next Chapter for Green Building reports on a range of factors – from air quality and lighting, to views of nature and interior layout – can affect the health, satisfaction and job performance of office workers. Understanding the link between workers and their workplace helps to drive the business case for higher quality, healthy and greener buildings, valued by investors, developers and tenants alike. With salaries and benefits typically responsible for 90 percent of an organization’s expenditure, any higher construction or occupation costs are far outweighed by even small improvements in staff performance.

September 22, 2014

Much anticipated BCO Specification Guide update for 2014 launched

by Mark Eltringham • Architecture, Facilities management, Knowledge, Property, Workplace design

The British Council for Offices (BCO) has launched the much awaited new edition of its Specification Guide. Last updated in 2009, the 2014 issue aims to cement the publication’s position as the ‘definitive guide to office development in the UK’. As well as its traditional subjects of occupier density and building infrastructure and services, the latest edition covers topics such as building information modelling (BIM) rights to light, updates to BREEAM and amended planning law and building regulations as well as topical issues such as the inexorable rise of the ‘coffee shop workplace’ and the provision of cycle parks. Richard Kauntze, chief executive, claims the revised BCO Specification Guide represents a greater focus on the needs of end users.

September 19, 2014

England’s local authorities acting like property developers, claims report

by Mark Eltringham • Knowledge, News, Property, Public Sector

England’s local authorities are responding to the country’s ongoing austerity measures by behaving more like property developers as they seek to redevelop property and land valued at £13.5 billion by 2019, according to a new report from local government think tank Localis in conjunction with developer Cathedral Group. Rather than simply selling off assets, the research claims that councils are increasingly looking to develop property to provide them with revenue streams as a way of shoring up their shrinking budgets. The report claims that the proportion of projects slated for redevelopment is currently a third of all disposals but will make up the majority in five years time. The report has received cross party support and links to other high profile public sector initiatives, especially the One Public Sector Estate scheme. The Cabinet Office recently reported that the UK public sector estate had shrunk by 2 m. sq. ft. since 2010.

September 16, 2014

Indoor air quality and the quest for a breath of fresh air in the workplace

by Justin Miller • Comment, Facilities management, Knowledge, Legal news, Workplace design

Edward Hopper, Office in a Small City, Metropolitan Museum of Art, NY

The modern workplace has to work harder than ever before. It must reflect corporate values, express something of the organisation’s brand, allow people to work to the best of their ability as well as look after their wellbeing, keep touch with the pace of changing technology and meet the demands of an ever changing legislative environment and keep costs down. All of these issues conflate around the challenge of providing a sustainable, comfortable and productive working environment in buildings that are filled with an increasing number of people and computers. It is estimated by the Building Research Establishment that even in a typical office each person and their technology will generate some 1500 W of energy per hour, the equivalent of the sort of fan heater that the EU is now keen to ban outright.