Search Results for: workers

February 14, 2014

Virgin Atlantic first airline to apply Google Glass to customer service

by Sara Bean • Company news, Facilities management, Technology

It’s already been predicted that Smart Glasses will be a boon to technicians, engineers and healthcare workers, as well as useful interactive, hands-free devices for office staff. Another obvious application for wearable technology is in customer services. Virgin Atlantic is applying the technology to deliver the airline industry’s most high tech and personalised customer service yet. Working with air-transport specialist SITA, it’s the first airline to test how the technology can best be used to enhance customers’ travel experiences and improve efficiency. During a six week pilot scheme, concierge staff in Virgin Atlantic Upper Class Wing at London Heathrow airport will use wearable technology to greet customers by name and begin the check in process. The benefits to consumers and the business will be evaluated ahead of a potential wider roll-out in the future. More →

February 13, 2014

Why do we bother going to work? Good question.

by Mark Eltringham • Comment, Facilities management, Flexible working, Workplace

While the UK Government continues to explore new ways of getting people back to work more quickly following (or even during) illness, there are a number of counterpart questions that they continue to fastidiously ignore, one of which is ‘why bother?’. We might all ask ourselves that from time to time, whether petulantly or as a pressure-relieving alternative to ramming a co-worker’s head through a window or a laptop in a dumpster. But there are also reasons to raise the question coldly, rationally and with full awareness of all the facts, not least when it comes to assessing the increasing cost of going to work in the first place. Put simply, for many people it makes little or no financial sense to go to work.

February 12, 2014

Small steps to innovation debated at Workplace Futures 2014

by Sara Bean • Facilities management, Flexible working, News, Property

New or refurbished workplaces are often described as ‘innovative.’ But while the architect and designers behind a building’s design are often credited with innovation, when it comes to the FMs tasked with managing the property, things are less clear cut. Although the FM sector is increasingly under pressure to demonstrate innovation, whether as services provider or as an in-house department; determining what exactly this constitutes, much less being able to demonstrate it in practice, is a lot more difficult. The 2014 i-FM Workplace Futures Conference, held this week at the Siemens Crystal building in London’s Docklands, bravely aimed to address this conundrum. It was, as the organisers admitted, a tall order to ‘nail this innovation theme,’ but it seems that taking small incremental steps may be the key to success. More →

February 6, 2014

Guidance from GCHQ suggests that Windows XP is no longer secure

by Mark Eltringham • Flexible working, News, Technology

Working from home to avoid the tube strike or weather-related travel chaos? Well, the perils associated with working from home may be more complex than contending with poor time management, feelings of isolation and a propensity to gain weight and neglect personal hygiene. The UK’s Government Communication Headquarters (GCHQ) is advising that all public sector staff who are still using Windows XP at home should be denied access to networks. By extension we can conclude that it’s not safe for anybody to be running the old yet still commonplace operating system after Microsoft announced it was withdrawing support from the 8^th April despite the fact that over a third of all PCs worldwide still use Windows XP.

January 29, 2014

Modern romance: advice to employers on managing workplace relationships

by Pam Loch • Workplace

Despite all the cautionary tales regarding the dangers of office romance, countless employees start up relationships with co-workers every year. Whether sparks fly over the work photocopier or more likely, on a Friday night in the pub after work, the workplace still beats the internet for finding romance. The sheer number of hours we spend with colleagues together with the stresses and strains of work, can lead to close friendships that may go on to become a relationship further down the line. Research shows that couples who met at work are most likely to marry. However, the fact is that many relationships can and do fail and this is no less so for workplace relationships. Whilst clearly there are issues for the people involved to manage, it can also create headaches for employers. More →

January 28, 2014

New data suggests parents are frustrated at lack of flexible working

by Mark Eltringham • Flexible working, Legal news

Following last week’s revelation that the planned extension of Flexible Working Rights to all UK employees would be delayed beyond the proposed implementation date in April, new statistics released by the Department for Business Innovation and Skills (BIS) and a new report from the Working Families charity have revealed some of the disparities that exist in flexible working arrangements across the country. The Working Families survey of a little over 1,000 adults with dependent children, found that almost a third claim there are no flexible arrangements on offer where they work, leading many to feel resentful against their employers, with young fathers twice as likely to strongly resent the lack of flexible working affects their lives.

January 27, 2014

Latest generation Y survey reflects characteristically idealistic thinking of youth

by Sara Bean • Comment, News, Workplace

Maybe it’s the cynicism of middle age, but the most recent exploration of arguably, the most over-analysed cohort of workers in history – Generation Y – seems to reflect the archetypal idealistic thinking of youth. For example, while most Millennials (74%) believe business is having a positive impact on society by generating jobs (48%) and increasing prosperity (71%), they think it can do much more to address society’s challenges in the areas of most concern: resource scarcity (68%), climate change (65%) and income equality (64%). And quelle surprise, 50 per cent of Millennials surveyed wanted to work for a business with ethical practices. You have to wonder wouldn’t an examination of the hopes and aspirations of the last couple of generations of younger workers reveal similar ideologies, albeit without the benefit of their digital sophistication? More →

January 21, 2014

Working from Home Week: good idea, but it doesn’t suit everyone

by Sara Bean • Comment, Flexible working, Workplace

Yesterday was hyped as the most depressing day of the year, but it also marked the beginning of Working from Home Week (20-26 January 2014). The idea will resonate with anyone struggling to get out of bed and join the January commute. There are many advantages to home working; but depending on your personality and personal circumstances there are also disadvantages. Yes, you’ll avoid traffic jams/crowded trains, take the dog for a walk when you fancy and can concentrate on a project without annoying interruptions. But working from home has its disadvantages too; including feeling isolated and finding it difficult to remain motivated. Rather like those who decide to move to the country but find it’s too quiet – for some people the buzz of the workplace is vital to their productivity and wellbeing. More →

January 16, 2014

Workplace is in a state of flux, with many more changes to come

by Sara Bean • Flexible working, News, Workplace

Although we remain wary of predicting the workplace of the future, it is useful to discover what managers think is likely to happen, even if some of it is pretty obvious. In a new survey, HR decision-makers forecast the workforce of 2018 will look fundamentally different from that of 2013; including more workers opting to work part-time rather than retire (92%), managing an older workforce (88%), individuals maintaining and developing skill sets in multiple simultaneous careers (79%) and more than half of all workers being temporary / on contract or freelance (60%). A whopping 98 per cent of organisations have already experienced some kind of major organisational change over the last five years – the most common being restructuring (74%), a change in leadership (64%) and downsizing (64%). More →

January 15, 2014

Legal update – Employment Law changes ahead in 2014

by Pam Loch • Facilities management, Flexible working, Legal news, Workplace

Some of the most hotly debated employment law issues from last year; including flexible working, workplace wellbeing and the contractual rights of employees look set to make more headlines this year, because 2014 is shaping up to be another year of significant change in UK employment law. While the timetable is subject to amendment, currently the Government is intending to introduce a number of revisions. The key employment law events and cases to watch out for in 2014 will include changes to TUPE, flexible working, flexible parental leave, employment tribunal procedures, redundancy consultation, Acas conciliation, calculation of holiday pay and post-employment victimisation; which we list below in the date order in which they are proposed. More →

January 7, 2014

Fifth of undervalued and disengaged staff plan to move jobs this year

by Sara Bean • News, Workplace

One of the most over used phrases of last year has got to be ’employee engagement’, with a mountain of research, blogs and features devoted to ways employers could and should enhance their relationship with employees. But those managers who question the validity of the arguments for addressing employee engagement should consider this; admittedly yet another survey, but one published by the respected Institute of Leadership & Management. According to its study of more than 1,000 workers, almost one in five (19%) of UK workers plan to leave their jobs this year. The reason? Almost one fifth (16%) of the people aiming to leave their job said they were moving on because they do not feel valued by their current organisation. More →

December 18, 2013

Companies need to work out what they want to emerge from the BYOD pile-up

by Mark Eltringham • Comment, Facilities management, Flexible working, Technology

Anybody who tells you they understand what is happening with BYOD, doesn’t understand what is happening with BYOD. Even by the standards of workplace technology, trying to get a firm grasp on the current state of play when it comes to the practice of Bring Your Own Device is particularly challenging. Surveys, opinions, research and case study pile up each day, crashing and bouncing off each other like the culmination of the multiple car chases in the Blues Brothers and just as difficult to untangle. The latest batch of news and views highlights exactly how disparate and conflicting the available information is. But underlying it all appears to be a single discernible and consistent point; while organisations may be less focussed on BYOD’s perceived advantages and rather more worried about the consequence of not implementing the practice, they still don’t trust it.