A new study of a large Turkish call centre provides fresh evidence that working from home can improve productivity and workforce diversity — though in-person onboarding remains crucial to long-term success. The research, conducted by economists from King’s College London, Stanford, the Paris School of Economics and the EBRD, examines Tempo BPO, a Turkish business process outsourcing company that moved fully remote in 2020. The authors include well-known remote work researchers Nick Bloom and Steven Davis, alongside Cevat Giray Aksoy, Victoria Marino, and Cem Ozguzel. (more…)

New research suggests that around one in ten full time employees working from home in the UK have taken on a side job, with a significant number managing their additional work during normal working hours for their main employer. The study, commissioned by the Global Payroll Alliance (GPA), surveyed over 2,400 UK workers who work from home at least some of the time. It found that 71 percent of full-time employees still work remotely to some degree, and around 20 percent now do so full-time. (more…)

Nearly one in three British workers who have requested flexible working say their request was refused because of employer fears about their productivity, despite nearly seven in 10 (68 percent) workers believing they would be more productive if they worked flexibly by having control over their working hours and location of work, a new survey claims. One year on from the introduction of the Flexible Working Act – which granted the right to request flexible working from day on – the poll from Phoenix Group suggests more workers are taking advantage of flexible arrangements, but many still face significant barriers. It found that while over one in five (21 percent) who engage in discussion regarding flexible working requests had successfully applied to work flexibly in the past year, the same number have had requests denied (21 percent) by their current or previous employer, with challenges around awareness, employer engagement and perceptions around productivity. (more…)

A new report from the social enterprise Timewise claims to reveal a growing divide in the UK workforce, highlighting the increasing gap between frontline workers, such as nurses, cleaners, and bus drivers, and office-based employees when it comes to flexible working hours and patterns. This divide, the report suggests, could be reduced if the government takes further steps to implement its upcoming Employment Rights Bill. (more…)