November 27, 2023

From the archive: The role of workplace design in employee engagement ⁰

by Serena Borghero • Features, Wellbeing, Work&Place, Workplace design

Originally published six years ago, this feature is currently the most read story ever on the website with around 50,000 readers. A global study by my own firm Steelcase has found that one-third of workers across 17 of the world’s most important economies are actually disengaged. The findings make worrying reading for employers around the world, as engagement is so demonstrably linked to business critical outcomes such as employee retention, productivity and even profits. It certainly raises the question of what more can be done, including in terms of workplace design, to boost engagement levels amongst these employees. More →

November 13, 2018

Fostering creativity within organisations through space and culture

by Serena Borghero • Comment, Workplace design

In organisations around the world, hierarchical structures are breaking down, replaced by deeply interconnected, constantly shifting networks, linked by innovative technology. Meanwhile, huge leaps forward in artificial intelligence promise to fundamentally change the nature of work, either by enhancing or replacing human-beings. Research by McKinsey suggests that half of today’s work activities could be automated by 2055, with repetitive and process-based roles the first to go. For employees, this looks likely to mean a greater focus on creative skills, where humans retain an advantage. These skills are not restricted to being purely artistic, as creativity describes the process of problem-solving in a new way. The rise of creativity is also being driven by new generations entering the workplace with different demands and expectations than those before them.

September 18, 2018

Building a culture of creativity that unites the physical and digital workplace

by Serena Borghero • Comment, Technology, Workplace design

Agreeing on the definition of creativity is no easy task, as it can mean a whole range of different things to different people. To some, creativity means painting a beautiful picture or creating a unique sculpture, while for others it might mean writing a catchy tagline, developing a new business model, or building an innovative online tool. The fact is, creativity can be found in all walks of life, not just those we traditionally see as creative, such as art, design or music. And furthermore, it’s playing an increasingly pivotal role in the growth, development and success of all types of organisations, and the employees working for them.

July 11, 2017

Creativity is the new productivity in the modern era of work and workplaces ⁰

by Serena Borghero • Comment, Facilities management, Workplace design

Creativity is often thought of as a quality unique to artistic geniuses. When in reality, it is present in all of us, and something that can be enhanced and nurtured, given the right tools and environment. Creativity is the innate human ability to generate ideas, solve difficult problems and exploit new opportunities — it is the fuel for innovation. Many of today’s most pressing business problems require creative thinking to solve them, and creativity is an essential ingredient for business growth. However, 77 percent of CEOs name creativity as their company’s number one skill shortage (20th CEO survey, PWC, 2017). Being agile is critical in a world that is changing rapidly, with disruptive technology, globalisation and an increasingly complex landscape all playing a part. More than ever, supporting creativity at work is an essential part of driving value for both businesses and society. In days gone by, instead of focusing on their organisation’s creative output, most business leaders were obsessed with near-term goals such as productivity, efficiency, cost-cutting and reducing waste. But the landscape has shifted and creativity is emerging as an important dimension of productivity.