March 9, 2023

Progress depends on heterodox thought and difficult questions

by Mark Eltringham • Comment, Facilities management, Wellbeing, Workplace design

Between the 9th and 13th Centuries, the world’s intellectual centre and the source of much of its progress, discovery and achievement was Baghdad. This was the Muslim Golden Age and at its core was the House of Wisdom, established by the Caliph Harun al-Rashid. At one point, this library housed the largest collection of books on Earth and drew the greatest minds in the world to share ideas, innovate and explore ancient sources of science and wisdom from Greek and Persian texts. Muslim, Jewish, Christian and atheist scholars worked together to advance human understanding until a slow decline culminated with a later Caliph declaring that its diversity of thought should bow to a literal interpretation of the Quran and Hadith.

March 6, 2023

The six skills managers will need for the future of work

by Lea Kimpele • Comment, Flexible working, Technology

Conversations around how work and leadership will change in the coming years have inevitably been accelerated by the pandemic. Companies all over the world have been urged to seek new digital tools, solutions and methods for communicating, making decisions, and activating projects remotely. The companies that emerged most successfully from the Covid era were those that, despite all the uncertainty at the time, decided to adapt and view the pandemic as an opportunity for change rather than an obstacle. When it comes to the future of work, we need new guidelines for building change-ready and vulnerable leadership. More →

March 3, 2023

Artificial intelligence could mean we all do more work, not less

by Barbara Ribeiro • Comment, Technology

There’s a common perception that artificial intelligence will help streamline our work. There are even fears that it could wipe out the need for some jobs altogether. But in a study of science laboratories I carried out with three colleagues at the University of Manchester, the introduction of automated processes that aim to simplify work — and free people’s time — can also make that work more complex, generating new tasks that many workers might perceive as mundane. More →

March 1, 2023

The rise of the pods shows how the workplace pendulum swings

by Ben Capper • Comment, Workplace design

Long before the office died (I read its obituary in several publications) there were hotly contested debates about open plan offices. That is of course before those debates were eclipsed by more current workplace rantings (ask the editor). Skimming through the open-plan office timeline, Herman Miller launched action office, L-shaped desks with screens became shared benches, and decades later tech brands rolled out efficient open-plan workspaces around the globe, with Facebook creating the biggest open-plan office of all time with 2,800 employees. Gulp. Open plan officer workers and workplace professionals moaned about acoustics, stress, and more recently, germs in large open workspaces. More →

February 21, 2023

What happens to work when the machine stops?

by Mark Eltringham • Comment, Flexible working, Technology

In 1909, E M Forster – not exactly known for a body of work including dystopian fiction – published a novella called The Machine Stops. You can read it here but the story describes a future in which people live below ground, in isolation but with all their needs met by an omnipresent Machine (you can see where this is going). More →

February 14, 2023

UK businesses are out of touch with the real sources of employee stress

by Nick Gold • Comment, Wellbeing

The cost-of-living crisis is driving a wedge between employers and their staff. In a recent research report, we surveyed 500 employers to discover what they believe causes their staff the most stress. Surprisingly, an overwhelming 96 percent did not believe that employee salaries are a major stress factor for staff during the cost-of-living crisis. Instead, they felt major contributors included heavy workloads, long hours, and tight deadlines. More →

February 10, 2023

Working parents are resilient, and a resilient team is good for business

by Erin Eatough • Comment, Wellbeing

Last week, Parent Mental Health Day renewed our focus on working parents and their resilience, the ability to adapt to change, deal with stress, and foster optimism despite difficulty. From a business perspective, resilience is the way that employees recognise and respond to challenges as opportunities to develop rather than as a threat or setback. Resilience is an important skill for us all as we manoeuvre through life’s daily trials and it is particularly important for working parents as we often juggle more responsibilities outside of the workplace. More →

February 8, 2023

Some questions about AI, a world drowning in content and the human centipede of creativity

by Mark Eltringham • Automation, Comment, Technology

One unintended but welcome result of the new fixation with AI is that many of the people who became experts on the workplace in 2020 are now experts on AI. You’ll find them on social media and they’ll have written a book about it by May to sit on the shelf alongside the one about hybrid working and The Great Resignation. So, if you want some certainty about where generative AI taking us, go talk to one of them because people who know about the subject seem to have little or no idea. More →

February 2, 2023

Do you walk or talk people centric change for success?

by Jennifer Bryan • Comment, JB, Workplace

In previous articles, I shared that there is a McKinsey report that states that 75 percent of the organisations that were listed at the time on the S&P would no longer exist by 2025 – they would either merge, be bought out or go bankrupt. This all means that organisations have to change and adapt or die. That is now less than 2 years away, so some organisations are now gone, some are struggling and some have adapted. With that said, organisations can no longer afford to get change wrong – they have to get it right and right now. And one way of doing this is to focus on people centric change. More →

January 20, 2023

AI presents us with a chance to rediscover what it means to be human

by Mark Eltringham • Comment, Technology

Like a lot of people right now, I am struggling to get my head around where we are going with AI. Look around and you’ll see the breathless excitement at the sheer amazingness of it all. And examples of its limitations, how it screws up, how military grade AI can be fooled by somebody hiding in a box, and its sense of humour failure. All of this is demonstrably, paradoxically true. More →

January 17, 2023

A workplace for entrepreneurial mindsets to thrive should be your goal

by John Mullins • Business, Comment

These days it seems like everyone is looking to become more entrepreneurial. It’s a word that’s often used by big companies on the hunt for innovative thinkers and new ways of doing things. But sadly, the workplace doesn’t always work for those with entrepreneurial minds. It is too rigid, too hierarchical, too conventional. Entrepreneurs, by nature, are rule-breakers, always looking for new opportunities and fresh ideas that could change the world. From my research, they differ from other businesspeople in some fundamental ways – six ways, to be exact. More →

January 4, 2023

What IS hybrid working?

by Neil Usher • Comment, Flexible working

In an uncharacteristically Waddellian moment*, the Word of the Year for 2022 according to The Economist was ‘hybrid work’. Yet despite its ubiquity, in the comparative calm of social channels over the holiday period lurked claims that no-one knows what hybrid working is. Even though millions of people are doing it. Given that such an assertion came as a surprise, there was only ever going to be one opening post for 2023: an attempt to explain it. More →