April 10, 2023

IF AI can replace what you do without anybody noticing, the problem isn’t with the technology

by Mark Eltringham • Comment, Technology, Wellbeing

Perhaps the least surprising news from the current AI media frenzy is that Buzzfeed has already been using the tech to publish a lot of its stories. There’s an obvious response to this and it’s not about how amazing the AI is. If an artificial intelligence can write vast quantities of formulaic clickbait stories on your website without anybody noticing, then the problem is with your original approach to ‘content’ and how it’s consumed. More →

April 10, 2023

The allure of workplace bullshit

by Mark Eltringham • Comment, Wellbeing, Workplace design

Although the legend of Faust is one of the Germanic world’s foundational narratives, its archetypes and themes were already established by the time Goethe codified them in his 1808 play. They have since become universal. The idea that somebody would sell their soul to the Devil to gain something or rid themselves of unhappiness is as resonant now as it was in Renaissance Europe. It has inspired books films and artists to such an extent that its derivatives now have their own Wikipedia page.

April 7, 2023

The need for reimagination in an age of uncertainty

by Eugenia Anastassiou • Comment, Everything Omni

Since we are now very much in the age of uncertainty being the new certainty, with all the old playbooks out the window and no cookie cutter approach in the ways we work, since one size doesn’t fit all – what the hell do we do? Curl up in a ball and die? Go into panic mode and go around shouting ‘We’re doomed! We’re doomed’ manically? Or just ostrich the problem and hope it all goes away or at least reverts back to how it was before? More →

April 5, 2023

Do you have a crystal ball when it comes to leading change?

by Jennifer Bryan • Comment, JB, Workplace

If you think about a change that is happening to you, in some way, right now – how are you feeling? Are you feeling scared, anxious, worried or happy, excited, looking forward to it? The same thing happens with a workplace change. Some people like the old ways of working because they are use to them, feel comfortable, they don’t have to think about it. Whereas others are looking forward to the new ways of working, as they think they are exciting, new and different. More →

March 31, 2023

Are we asking the right questions about the workplace?

by George Muir • Comment, Everything Omni, Facilities management, Property

In 1989, Stephen Fry and Hugh Laurie, performed a TV sketch called Information. You can watch it below. It featured Stephen Fry sitting at a desk with a placard displaying the word “INFORMATION”. He asks, “Can I help you?” to which Hugh Laurie replies, “Oh, I would like some information, please”. Though, in the discussion, Hugh Laurie expects to get information without asking any questions, Stephen Fry explains that he has lots of information, such as “the average weight of a rabbit”. In response comes the statement, “Well, I didn’t know that, that there was an average weight of a rabbit!” More →

March 30, 2023

Every workplace innovation contains the seeds of its opposite

by Mark Eltringham • Comment, Flexible working, Technology

The announcement by Apple that it wanted its employees to work in an office for three days a week sparked the usual, tedious pile-on about how many days people should spend in a physical workplace each week. This included the columnist at Grazia who joins the tens of millions of people around the world who not only know where Apple is going wrong, but also how to run every other organisation in the world and what’s best for everybody who works for them. More →

March 29, 2023

People have to create great leadership in the face of unrealistic expectations

by Karen Meager • Business, Comment

While modern business leaders are still expected to provide strategic thinking, leadership and make business decisions, their effectiveness is no longer just about profits. These days leaders are also being held responsible for employees’ mental health and wellbeing, psychological safety, as well as diversity and inclusion. They are expected to be decisive yet flexible, empathetic yet analytical, and clear yet nuanced. It can be exhausting. More →

March 28, 2023

MIPIM 2023 confirms that green sells. But is commercial real estate buying?

by Anna King • Comment, Environment, Property

MIPIM may have returned last year, but 2023 was the year it felt back. That was despite widespread concerns over the rising costs of refinancing and a banking crisis that started with the collapse of Silicon Valley Bank in the US and quickly moved to Europe, with Swiss financial regulators beginning to put together during MIPIM week the deal that would see UBS buy Credit Suisse in an emergency rescue. More →

March 24, 2023

What Studs Terkel can teach us about how we talk about work

by Mark Eltringham • Comment, Workplace, Workplace design

Studs Terkel is a particular hero of mine. I like his name, his style, his association with jazz but also the way he wrote. His characteristic approach was marked by interviews with ordinary Americans about their jobs and how they felt about them. He did lots of other stuff but that was his work. What is especially striking is that he saw himself as a chronicler of other people’s lives rather than a commentator on them. More →

March 24, 2023

Company culture is one of the hardest but most valuable things to get right after a merger

by Siobhan Byrnes • Business, Comment

Like never before, 2021 saw record-breaking levels of mergers and acquisitions (M&A) activity globally, a trend that continued into 2022 until a challenging macroeconomic landscape resulted in a sharp decline in activity. This was mainly because businesses waited to see what the coming months would bring. Whilst experts believe that M&A activity won’t return to levels seen in 2021, they do expect an increase as markets adapt, recover, and look for ways to increase profit. And that has major consequences for company culture, which is so important to get right in the mergers and acquisition process. More →

March 23, 2023

Getting back to basics in The Great Workplace Conversation

by Mark Eltringham • Comment, Flexible working, Technology, Wellbeing

There’s nowhere near enough talk about our base instincts in the Great Workplace Conversation. Objectively speaking, we remain relatively highly evolved, communal and intelligent primates. And so we are driven by things we like to admit to – love, empathy and the Golden Rule. But also things we don’t care to admit to in quite the same way – status, jealousy and self-interest. More →

March 9, 2023

Progress depends on heterodox thought and difficult questions

by Mark Eltringham • Comment, Facilities management, Wellbeing, Workplace design

Between the 9th and 13th Centuries, the world’s intellectual centre and the source of much of its progress, discovery and achievement was Baghdad. This was the Muslim Golden Age and at its core was the House of Wisdom, established by the Caliph Harun al-Rashid. At one point, this library housed the largest collection of books on Earth and drew the greatest minds in the world to share ideas, innovate and explore ancient sources of science and wisdom from Greek and Persian texts. Muslim, Jewish, Christian and atheist scholars worked together to advance human understanding until a slow decline culminated with a later Caliph declaring that its diversity of thought should bow to a literal interpretation of the Quran and Hadith.