July 9, 2026

Most organisations are investing in AI. Far fewer are preparing leaders for it

The gap between AI adoption and leadership readiness is becoming one of the defining challenges facing organisations today. According to Gallup’s latest State of the Global Workforce report, only one in five employees believe their manager actively supports their team’s use of artificial intelligence, while just one in four say their organisation has communicated a clear strategy for integrating the technology into work. While investment in AI continues to accelerate, leadership capability is struggling to keep pace. Businesses are racing to adopt new technologies, but many still lack the leadership frameworks, behaviours and organisational confidence needed to turn AI into meaningful, scaled value. (more…)

July 8, 2026

AI can automate work, but it can’t automate trust

by Michael Vavakis • AI, Comment, Technology

Businesses are moving quickly to bring artificial intelligence into the workplace, exploring how it can support everything from recruitment and workforce planning to performance management and employee services. Employee confidence in this technology, however, is struggling to keep up. Research suggests only 46 percent of people say they trust AI systems, while almost a third (31 percent) of employees are concerned they could be replaced by the technology. (more…)

July 7, 2026

What frictionless work is removing from the working day

by Elyas Coutts • Comment, Flexible working, Wellbeing, Workplace design

If you look around most offices at midday on a Tuesday, you will likely see a variation of the same scene: employees sitting at their desks with headphones in and responding to Slack messages while eating lunch. The physical environment of the workplace may still be thoughtfully designed, with ergonomic furniture, curated lighting and acoustic panels; however, the atmosphere often still feels flat. Creating a highly optimised, frictionless workplace means removing physical hurdles and operational delays, but it can also strip away the small moments of variation, spontaneity and connection that give working life its texture. Often, the result of frictionless work is an environment that feels psychologically monotonous and socially thin. (more…)

June 23, 2026

Tales from the built environment: some reflections on the conference circuit

by Simon Iatrou • Comment, Facilities management, Property, Workplace design

The stories we tell ourselves can be powerful. They shape how we see reality, whether they’re true or not. The trouble is that the ones which endure are rarely the most helpful. Here’s a familiar story: every industry is privately convinced that its image problem is uniquely severe. This leads to a lot of navel-gazing and going round in circles. Often, however, they’re grappling with versions of the same challenge: trying to explain their value to people outside the room. I saw this play out at two recent conferences related to the built environment: the UK Real Estate Infrastructure & Investment Forum (UKREiiF) in May and IWFM Live last week. (more…)

June 17, 2026

Navel gazing may not be the answer to the challenges facing workplace professions

by Mark Eltringham • Comment, Facilities management, Workplace, Workplace design

First published in 2016 and republished because the same conversation is happening yet again at the IWFM conference right now: An adherence to strongly held beliefs can make people think and behave in peculiar ways and get them tangled up in peripheral issues that take on a great deal of significance. Early religious artists, for example, spent centuries wrestling with the seemingly intractable problem of whether to depict Adam and Eve with belly buttons or not. (more…)

June 1, 2026

Is being back in the office making you desk bound?

by Helen Beebe • Comment, Wellbeing, Workplace design

Most UK offices were not designed with movement in mind. They were designed to fit as many people as possible into a given space, keep overheads manageable and ensure everyone had somewhere to plug in a laptop. According to the British Medical Bulletin, UK office workers spend up to three quarters of their day sitting. Scientific Reports puts it more precisely, between 68 percent and 82 percent of the working day is spent seated, the highest proportion of any occupation. (more…)

May 27, 2026

What does Gen Z really think about AI? Boooooo!

by Stephanie Fitzgerald • AI, Comment, SF

I regularly meet with CEOs and Board members and the conversation always comes around to the same topic: how can we attract new talent? C-Suite upwards are borderline-obsessed by how to recruit and retain younger employees, eager to harness their energy, enthusiasm and the total lack of work-life boundaries that will come with experience. When keynote speakers were tasked with motivating graduating students during commencement speeches this year, they naturally looked at what was ‘in vogue’ and landed upon AI. This is hardly surprising. We cannot contact, purchase from or seek assistance from an organisation, without butting up against an AI agent, eagerly waiting to ‘help’. We are constantly being told that AI is the unavoidable future and so, for Gen X/ Boomer speakers seeking to connect with Gen Z and garner their approval, AI was a natural talking point. Except, it wasn’t. In a beautiful act of rebellion, Gen Z have taken a different path and have made their feelings about AI known. Loudly. (more…)

May 22, 2026

Has the algorithm pushed us too far?

by Stephanie Fitzgerald • Business, Comment, Wellbeing

When it comes to social media, the clue is in the title. My generation joined Facebook circa 2006 with the ambition of staying connected with friends, sharing photos of nights out and throwing the odd sheep at each other (I guess you had to be there). The purpose of these platforms was clear; we wanted a way to be in touch. A platform to share jokes, stories and pictures, even when we weren’t physically all together. It was the ultimate group hang and one we could join from anywhere. It was fun, it was light, it was ultimately social. Then it changed. (more…)

May 18, 2026

The new leadership imperative: from decision makers to experience makers

by Jennifer Bryan • Business, Comment, JB

Ask most leaders what their job is, and they’ll tell you: to make decisions, to set direction and to drive results. They are not wrong but they are also not telling the whole story about leadership. Here’s what 25 years of working with organisations through some of their most complex transformations has taught me: the leaders who truly make change stick aren’t just making decisions, they are making experiences and those two things are very, very different. (more…)

April 29, 2026

Why your emotional journey through change makes complete sense

by Jennifer Bryan • Comment, JB, Wellbeing, Workplace

When organisations embark on change, whether a restructure, a merger, a new strategy, or a shift in ways of working, enormous energy goes into the logic of it. The business case is crafted, the project plan is built, the communications are drafted and then, almost without fail, leaders are surprised by the messy, unpredictable, deeply human reality of what actually unfolds. People don’t move through change in a straight line. They don’t read the business case, nod along and transition smoothly into the new world. They feel their way through it. Understanding that emotional journey, really understanding it, not just paying lip service to it, is the difference between change that lands and change that unravels. (more…)

April 21, 2026

Re-humanising the workplace: why prevention, support and standards matter more than ever

by Carole Spiers • Comment, Wellbeing

There is growing recognition that the workplace needs to become more human again, not less. For all the talk of performance, productivity and retention, too many organisations still treat stress, ill health and emotional wellbeing as secondary matters. They are not. They sit at the heart of business success. The figures from the Keep Britain Working report, an independent review commissioned by the UK government and led by Sir Charlie Mayfield, the former chair of John Lewis, are a wake-up call. The value at stake is enormous. Employers face an estimated £85 billion a year in lost output and costs linked to ill health. For government, the additional burden in welfare payments and NHS demand is around £47 billion annually. On top of this lies the wider cost to the economy through lower participation, and the human and social costs of lost opportunity, stalled careers and reduced life chances. (more…)

April 8, 2026

A word or two on what people tell you about work and workplaces

by Mark Eltringham • Comment, Wellbeing, Workplace design

One of the many criticisms you could make of us as a business is a reliance on company sponsored surveys to generate news stories about workplaces. We don’t publish all of them, you’ll be relieved to hear. The ones we reject are usually too nakedly self-serving. Even the ones that have some degree of statistical cred must be viewed in the right context, distorted as they might be by loaded questions, self-reporting, deliberate lying and other response biases. Our attitude towards these polls is that they often contain some element of truth, especially if results are repeated over a period of time. When surveys over many years tell you that noise is the biggest gripe about office life, you should believe them. (more…)