Columnists

Applying a bit of know-how to the issue of sustainable office design

by • Comment, Environment, Workplace design

Sustainable office design is a constantly evolving, complex, and, at times, contested subject. It has shifted from a narrow focus to a broader, holistic framework embracing environmental, social, and economic issues – and now further to include governance. Collaboration is critically important – combining knowledge can ensure that environmental goals align with social metrics leading […]

Reality or perception – which do you prefer for managing your workplace?

by • Comment, Facilities management, Property, Workplace design

In 2026, workplace strategy is sophisticated. We talk about hybrid maturity, behavioural analytics, ESG metrics, portfolio optimisation and experience design. The language has evolved. The dashboards are more advanced. The conversations are happening at board level. And yet, many organisations are still making fundamental property decisions based on instinct. They believe the amount of space […]

Rebuilding belonging: how offices can overcome loneliness  

by • Comment, Flexible working, Wellbeing

In the coming weeks it will be six years since the UK entered lockdown and working life changed overnight. While much has stabilised, the impact of the pandemic still shapes how people experience work, particularly when it comes to connection and belonging. Loneliness is widely recognised as a growing societal issue and government data shows […]

AI will either save work or destroy it. Apparently.

by • AI, Comment

As someone who works at the intersection of communications and responsible AI, I spend a lot of time thinking about how emerging technologies are explained, sold, feared, embraced and misunderstood. Nowhere is that more palpable than in conversations about AI and the future of work, where certainty is sometimes projected before it’s earned. Over the […]

The squeezed middle: supporting frontline managers in 2026

by • Business, Comment

I’ve spent hundreds of hours listening to thousands of people across organisations, and I’ve discovered something troubling: everyone is waiting for someone else to give them direction. It’s an organisational standoff. Senior leadership wants proactive teams. Frontline staff are desperate for clarity. And in the squeezed middle? Nothing but limbo. If we’re looking to grow, […]

AI isn’t turning robots into humans, it’s turning humans into robots.

by • AI, Comment, Wellbeing

In all the conversations, debates and shouting matches about AI that continue to dominate the internet, there is much talk about the insidious danger of anthropomorphising AI. There is something chilling about the deliberate stumbles, inflections and hesitations that are put into AI communications, to try and convince people that they are talking to a […]

Intentional AI adoption is a leadership challenge, not just a technology problem

by • AI, Comment

A lot of conversations about AI jump straight to the end state. Leaders envision a future where the human workforce is focused on higher-order thinking and augmented with agentic capabilities across the enterprise, and where operational costs are much lower. While visionary thinking is not negative, we’re discovering that the transition from today’s version of […]

Forget all the talk of Blue Monday; work is still (largely) good for us

by • Comment, Facilities management, Wellbeing, Workplace

So here it is. Blue Monday. Today. Officially the most depressing day of the year. We say ‘officially’, but like the idea of ‘Body Odour’ its common usage hides the fact that it was originally created as part of a PR campaign, in this case one for Sky’s travel channel in 2005. The whole idea […]

Fashion has an unexpected influence on commercial interior design

by • Comment, Workplace design

Fashion and interior design have always moved in parallel, reflecting both personal identity and the emerging needs of society. For example, corporate dress codes shifted to be more relaxed during the Covid-19 pandemic, coinciding with the increase in remote and hybrid working patterns. This relationship is more visible than ever, as the aesthetics of today’s […]

Networking skills should play a key role in workplace development

by • Comment, Workplace

It was recently reported that the art of networking is disappearing from modern workplaces. The skill is particularly lacking among young professionals, with around 60 percent of whom avoiding in-person networking events to the detriment of their careers. I read of this with interest and concern, being a strong believer that both internal and external […]

Life at the coalface: How the agile workplace first appeared in the mid 20th Century

by • Comment, Wellbeing, Workplace design

The idea of diffusion of innovation has become so embedded in our culture, and most recently so associated with the adoption of new technology, that we might assume it happens in predictable ways. The steps between innovators, early adopters, early majority, late majority, and laggards seem intuitive and certain even when their peaks might be […]

Beyond compliance: how the EU Accessibility Act will redefine workplace inclusion

by • Comment, Workplace

The European Accessibility Act (EAA) came into effect on 28 June 2025. Since that date, any new product or service entering the EU market must meet common accessibility requirements. It’s a significant step toward ensuring that Europe’s 87 million people living with disabilities can use everyday products and services fully and confidently and will have […]

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