September 24, 2025
Adoption of workplace AI is inconsistent and riddled with contradictions
by Neil Franklin • AI, News
New research claims to reveal the significant divides in how organisations are adopting artificial intelligence, with some reporting positive outcomes and others citing fear, risk and job losses. The study, carried out by The Adaptavist Group as part of its latest Digital Etiquette: Unlocking the AI Gates report, surveyed 900 professionals responsible for introducing and onboarding workplace AI in the UK, US, Canada and Germany. It found a sharp split between the 42 percent of respondents who believe their company’s AI claims are over-inflated and the 36 percent who do not. (more…)
September 24, 2025
People are handing work to AI agents even though they are unreliable and lack accountability
by Neil Franklin • AI, News
UK workers expect to hand over almost a third of their workload to AI agents within the next year, yet most say the technology is still unreliable and lacks clear accountability, according to a new poll from Asana’s Work Innovation Lab. The survey of more than 2,000 workers, including 1,021 in the UK, found that employees anticipate delegating 32 percent of tasks to AI within 12 months and 41 percent within three years. At present, only a quarter feel ready to do so. Despite the rapid spread of adoption, with nearly three-quarters already using AI agents, concerns about reliability and oversight remain high. (more…)
September 23, 2025
AI is actually adding to people’s workloads, increasing burnout fears
by Neil Franklin • AI, News, Wellbeing
Agency staff say artificial intelligence is adding to their workloads rather than reducing them, according to a new poll. The survey from Resource Guru suggests that one in five UK agency workers believe AI has increased the amount of work they do, fuelling concerns about burnout in an industry already known for long hours and client pressure. The report challenges the common assumption that AI automatically speeds up delivery and cuts costs. Instead, respondents highlighted new layers of hidden work, including drafting detailed prompts and templates to generate usable material, fixing errors in AI outputs, and managing compliance and client expectations. Much of this extra work is unrecognised, with clients often assuming AI should make services faster and cheaper. (more…)
September 22, 2025
Workers voice concerns over AI in the workplace, think it makes them less intelligent
by Neil Franklin • AI, News
A new survey claims to highlight growing unease among employees about the impact of artificial intelligence on their working lives, with many reporting fears of skill loss, job insecurity and reduced human interaction, as well as brain rot. The research, carried out by Howdy in August 2025 among 1,007 full-time workers aged 19 to 77, found that while the majority are already using AI tools in some form, significant numbers are questioning the consequences. Around one in four believe they risk losing critical abilities through over-reliance on artificial intelligence, while a fifth said the technology already makes them less capable. A smaller group, around 10 percent, said they now rely entirely on AI to perform their jobs. (more…)
September 16, 2025
AI, automation anxiety and the future of work: lessons from Daniel Susskind
by Jo Sutherland • AI, Comment, Workplace
When I joined the audience at Gresham College for Professor Daniel Susskind’s inaugural lecture on automation anxiety, I expected the familiar line: AI is coming for our jobs. That’s not what I heard. Instead, Susskind, Professor of Business at Gresham, made a surprisingly nuanced argument, explaining that the real story was less about the number of jobs losses, and more about how the very nature of work is shifting. This piece reports on that event (available to watch below) and reflects on what his ideas mean for workplace leaders – and, from my vantage point as a communications professional working with organisations through workplace and digital transformation, how we talk to and engage our colleagues through the change. (more…)
September 9, 2025
Large companies see slowdown in adoption of AI tools
by Neil Franklin • AI, News
New analysis from Apollo Academy suggests that large organisations may be losing momentum in their use of artificial intelligence tools. Drawing on the US Census Bureau’s fortnightly survey of more than one million firms, the research shows a downward trend in reported adoption among businesses with 250 or more employees. The survey asks firms whether they have used AI tools in the previous two weeks, including machine learning, natural language processing, virtual agents and voice recognition. While overall use of AI across the economy has grown steadily in recent years, the latest figures indicate that the largest companies are no longer leading the charge. Instead, their adoption rates appear to have stalled or declined slightly. (more…)
September 2, 2025
A third of employees are quietly sabotaging workplace AI
by Neil Franklin • AI, News
Nearly one in three employees are undermining their organisation’s use of generative AI, according to a new report. A survey by Writer and Workplace Intelligence suggests that 31 percent of staff admitted to behaviour that could be classed as sabotage. of workplace AI. This includes entering sensitive company information into unapproved tools, using software not sanctioned by employers, or failing to report security breaches. Around one in ten said they had gone further, deliberately lowering the quality of their work, tampering with performance metrics, or refusing to use AI altogether. (more…)
August 4, 2025
How AI is already changing the world of work
by Laura Anderson • AI, Comment, Workplace
AI is rapidly transforming the world of work. That much is clear. Understanding how different generations are adapting to this shift is therefore crucial for any organisation looking to the future. Our recent study focusing on the generational differences in attitudes towards some of today’s biggest topics sheds some light on what might be driving these trends. Perhaps the most important finding was that nearly two-thirds of Gen Z feel concerned about AI’s impact on their future (only Baby Boomers reported more concern) – even though over half are still using AI day to day. (more…)
July 30, 2025
Microsoft study reveals which jobs have been most affected by Generative AI
by Marvin Gort • AI, News
A new large scale study from Microsoft has offered what its authors claim is one of the clearest pictures yet of how Generative AI is being used in real workplaces and which jobs are most exposed to its growing influence. Researchers from Microsoft analysed 200,000 anonymised user conversations with Bing Copilot, Microsoft’s publicly available AI assistant, to determine how AI is assisting or performing work tasks. The study focused on the types of activities people use GenAI for, how successfully AI completes them, and how these activities align with those performed across hundreds of occupations. (more…)
July 29, 2025
Why winning the AI race starts with workforce readiness
by Weston Morris • AI, Comment, Workplace
While AI is heralded as a transformative force across industries, a quieter challenge threatens to slow its momentum: the growing shortage of skilled AI professionals. Behind the buzz of breakthroughs lies a stark reality — companies are racing to adopt AI, but many are leaving their people behind. Recent data shows the skills required for AI-exposed jobs are evolving 66 percent faster than for other roles — a dramatic leap from just 25 percent a year ago. The demand for AI talent is surging in the UK, where the job market is cooling off. Yet, as job postings requiring AI skills continue to climb, this only underscores a critical imbalance felt across the job market. (more…)
July 14, 2025
People put a value on human connection, even when AI communicates in the same way
by Neil Franklin • AI, News, Wellbeing
Human-attributed responses are perceived as more supportive, emotionally resonant, and caring than identically AI-generated responses, according to a new study by Hebrew University of Jerusalem researchers. Published in the journal Nature Human Behaviour, the study involved over 6,000 participants in nine different experiments in which chatbot responses were crafted by large language models (LLMs). The research reveals that human-attributed responses are perceived as more supportive, more emotionally resonant, and more caring than identical AI-generated responses. (more…)






September 17, 2025
People are still powering productivity in the era of AI
by Nick Gold • AI, Comment, Workplace