Search Results for: consequences

The new leadership imperative: from decision makers to experience makers

The new leadership imperative: from decision makers to experience makers

by • Business, Comment, JB

the leaders who truly make change stick aren't just making decisions, they are making experiences and those two things are very, very different.Ask most leaders what their job is, and they’ll tell you: to make decisions, to set direction and to drive results. They are not wrong but they are also not telling the whole story about leadership. Here’s what 25 years of working with organisations through some of their most complex transformations has taught me: the leaders who truly make change stick aren’t just making decisions, they are making experiences and those two things are very, very different. (more…)

Why your emotional journey through change makes complete sense

Why your emotional journey through change makes complete sense

by • Comment, JB, Wellbeing, Workplace

When organisations embark on change, whether a restructure, a merger, a new strategy, or a shift in ways of working, enormous energy goes into the logic of it. The business case is crafted, the project plan is built, the communications are drafted and then, almost without fail, leaders are surprised by the messy, unpredictable, deeply human reality of what actually unfolds. People don’t move through change in a straight line. They don’t read the business case, nod along and transition smoothly into the new world. They feel their way through it. Understanding that emotional journey, really understanding it, not just paying lip service to it, is the difference between change that lands and change that unravels. (more…)

Creativity, thinking and expertise in the workplace should be safeguarded from AI

Creativity, thinking and expertise in the workplace should be safeguarded from AI

by • AI, News

Workplace professionals and general managers should proceed with caution if they want to use AI to improve efficiency and human capital in the workplace, and should take steps to ensure creativity and critical thinking are preserved, new research from the University of Bath School of Management suggests. The research team identified two types of knowledge which appeared partially compatible with AI – encoded knowledge, which encompasses rules, procedures, policies, and datasets; and embedded knowledge – essentially digitalised processes and routines. (more…)

British workers now entirely unproductive, claims report

British workers now entirely unproductive, claims report

by • News, Wellbeing, Workplace

The overwhelming majority of UK workers don’t do anything productive at all, according to a new report published today. The study of available research into the illnesses, injuries, distractions, wastes of time, procrastinations, productivity drains and paralyses that afflict British workers found that the annual cost to the British economy is around £1.8 trillion, equivalent to 98.9 percent of GDP.

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Reality or perception – which do you prefer for managing your workplace?

Reality or perception – which do you prefer for managing your workplace?

by • Comment, Facilities management, Property, Workplace design

In 2026, workplace strategy is sophisticated. We talk about hybrid maturity, behavioural analytics, ESG metrics, portfolio optimisation and experience design. The language has evolved. The dashboards are more advanced. The conversations are happening at board level. And yet, many organisations are still making fundamental property decisions based on instinct. They believe the amount of space is not suitable for their requirements or the wrong type of space. They listen to their teams’ demands for changes to their space without the facts to say no. They feel occupancy is higher or lower than it really is. (more…)

The squeezed middle: supporting frontline managers in 2026

The squeezed middle: supporting frontline managers in 2026

by • Business, Comment

I’ve spent hundreds of hours listening to thousands of people across organisations, and I’ve discovered something troubling: everyone is waiting for someone else to give them direction. It’s an organisational standoff. Senior leadership wants proactive teams. Frontline staff are desperate for clarity. And in the squeezed middle? Nothing but limbo. If we’re looking to grow, recover or sustain our organisations, the answer lies in frontline management skills. Your manager makes the biggest impact on how you feel about work and how secure you feel about your future. If you have to work for money, and most of us do, this relationship has enormous consequences for your wellbeing. (more…)

Senior leaders identified as highest AI risk in UK organisations, study claims

Senior leaders identified as highest AI risk in UK organisations, study claims

by • AI, News

Senior leaders are emerging as the highest-risk users of artificial intelligence in UK organisations, according to new researchSenior leaders are emerging as the highest-risk users of artificial intelligence in UK organisations, according to new research which suggests AI-related business failures are being driven more by leadership behaviour than by technology or junior staff. (more…)

Intentional AI adoption is a leadership challenge, not just a technology problem

Intentional AI adoption is a leadership challenge, not just a technology problem

by • AI, Comment

even in an AI-driven future, the real challenge remains deeply human—guiding teams with intention, empathy, and trust.A lot of conversations about AI jump straight to the end state. Leaders envision a future where the human workforce is focused on higher-order thinking and augmented with agentic capabilities across the enterprise, and where operational costs are much lower. While visionary thinking is not negative, we’re discovering that the transition from today’s version of the organization to a more automated state will require a massive transformation to achieve. Effective, sticky change requires active work and leadership to truly pivot processes, integrate technology, cultivate new skillsets, establish the cultural foundations, reformat the organizational structure, and ramp to new ways of working. Machines can’t steer that kind of change; humans still have to. (more…)

Beyond compliance: how the EU Accessibility Act will redefine workplace inclusion

Beyond compliance: how the EU Accessibility Act will redefine workplace inclusion

by • Comment, Workplace

he European Accessibility Act (EAA) came into effect on 28 June 2025. Since that date, any new product or service entering the EU market must meet common accessibility requirements. It’s a significant step toward ensuring that Europe’s 87 million people living with disabilities can use everyday products and services fully and confidently and will have a profound effect on workplace inclusion.The European Accessibility Act (EAA) came into effect on 28 June 2025. Since that date, any new product or service entering the EU market must meet common accessibility requirements. It’s a significant step toward ensuring that Europe’s 87 million people living with disabilities can use everyday products and services fully and confidently and will have a profound effect on workplace inclusion. The Act is designed to support both individuals and businesses. Until now, accessibility laws have varied widely across member states, creating unnecessary complexity for organisations and uneven experiences for people with disabilities. (more…)

Shift to a low carbon economy could create millions of jobs but risks widening global divides

Shift to a low carbon economy could create millions of jobs but risks widening global divides

by • Environment, News

The shift to a low carbon economy is expected to reshape labour markets across the world over the next five years, with almost 14.4 million jobs set to be affected by 2030The shift to a low carbon economy is expected to reshape labour markets across the world over the next five years, with almost 14.4 million jobs set to be affected by 2030, according to a new report from the World Economic Forum. The research suggests that while 2.4 million roles will be phased out, the emergence of new industries and technologies will generate around 12 million new positions, resulting in a net gain of 9.6 million jobs. Yet the report warns that the scale of disruption, combined with persistent economic and geopolitical pressures, could deepen existing inequalities both within and between countries. (more…)

Is a smart building worth it? My research says the answer is an unequivocal yes

Is a smart building worth it? My research says the answer is an unequivocal yes

by • Comment, Property, Technology

Too often, clients have paid contractors for the design and delivery of a smart building whilst ignoring the operational sideFor my book, The Smart Building Advantage, in which I tracked the evolution of the recent built environment, I trawled through more than a decade’s worth of data. I wasn’t short of material. I studied the Salesforce Tower in San Francisco, 22 Bishopsgate in London and NEOM in Saudi Arabia, amongst many extraordinary examples of how buildings and technology can work together. From these, I concluded that smart buildings are like chameleons in the way they’ve adapted to meet the shifting demands of the corporate zeitgeist. (more…)

Young people aren’t lazy or disloyal. They just expect different leadership

Young people aren’t lazy or disloyal. They just expect different leadership

by • Comment, Workplace

As they join the workforce in greater numbers, this new cohort is helping to redefine what work and leadership meanFor decades, the idea of a “good job” was measured with a simple formula: a stable contract and competitive salary. That rule does not seem to hold in the same way for Generation Z, broadly understood as those born between 1995 and 2010. As they join the workforce in greater numbers, this new cohort is helping to redefine what work and leadership mean. Salary still matters, of course, particularly when it comes to gaining independence in a time of high living costs, but many young people no longer see pay as the decisive factor in choosing or staying in a job. Instead, they are attentive to whether companies are genuine in their values, whether their work carries purpose, and whether employers are aware of their social impact. (more…)

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