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January 5, 2026

How healthcare leaders can enhance their business acumen

No one enters into healthcare looking forward to dealing with budgets, profit margins, or return on investment. They do it because they want to make a difference. Still, the reality is hard to ignore. Great care depends on great decisions. And many of those decisions require more than just clinical expertise. They require business acumen. This means a balanced mix of financial savvy, strategic thinking, and real-world insight.

But can healthcare leaders do without this skill? Probably not. According to the American College of Healthcare Executives (ACHE), problems with finances ranked second in the list of concerns for hospital CEOs in 2023.

The message couldn’t be clearer. Healthcare leaders need to enhance their business acumen if they want to run successful practices without losing sight of the people they’re called to care for.

Is Business Acumen Essential for Healthcare?

Short answer? Yes. But let’s look at why.

When we talk about business acumen, we’re really talking about the ability to make smart decisions that keep the door open.

For healthcare leaders, this goes way beyond spreadsheets. It’s about seeing the whole picture: patient needs, team dynamics, financial sustainability, and the entire ecosystem of your healthcare organization.

And yes, this matters. A lot. In fact, the World Economic Forum clearly ranks business acumen as the No.1 skill every people leader needs, with almost 90% of chief people officers saying it is their top priority in the coming months and years.

While this data applies across industries, it’s no less relevant in healthcare. In other words, knowing how the business side works is no longer optional. It’s expected.

To put things in their proper perspective, without business acumen, you might provide great care, but would you be around to provide it next year or the year after?

How to Enhance Business Acumen as a Healthcare Leader

So, how can you enhance your business acumen as a healthcare leader? And no, you don’t need a four-year MBA. Here are practical tips that can work in your healthcare system.

Listen to Your Patients

Your patients aren’t just the people you provide with healthcare services; they’re also your customers. And you know the good thing about customers, feedback from them is gold for business development. So, listen to them.

Paying close attention to what your customers are saying helps you spot gaps in your services. Do they complain about access to telehealth? Perhaps some mention how hard it was to get a follow-up appointment. Insights like these help you fix processes, reduce complaints, and improve outcomes.

We saw a good example of this in 2024, when employers reported growing interest in expensive obesity medications, including GLP-1s. Tuning into patients’ conversations will tell you whether to expand your services in this area or not. It’s like using patient engagement to drive business strategy.

Take Specialized Courses

While listening to patients will give you insights into the direction your practice can take, alone, it’s not enough. You can take things a step further by considering a structured environment where you can learn the skills to do the business of healthcare better.

The good news? You don’t have to do another four-year course for this. There are accelerated online programs for working healthcare professionals that you can do to enhance your business acumen.

Take MSN-MBA dual degree online programs, for example. These programs teach you how to both oversee clinical operations and establish policies and processes for better patient care results.

What’s more? According to Spring Arbor University Online, programs like these give you two Master’s Degrees in just two years and five months. And you don’t have to quit your job, too.

You can also consider short courses or weekend workshops on healthcare finance for non-financial managers. In this case, the goal is not to become an expert but to ‘speak the language’ so that you know what to look out for when running a healthcare practice.

Find Mentors

Finding a mentor is a secret advantage that not many people use. These are people who’ve been where you are now and are where you want to be in the future. Of course, they’ve likely experienced some of the challenges you’re currently facing and are in the best position to tell you what to do.

Experiencing high turnover rates in your clinic? A mentor can tell you how to make them stay.

According to a 2024 study published in the Journal of Healthcare Leadership, healthcare professionals who participate in mentorship programs report increased leadership awareness, better coping with stress, and improved confidence as leaders. The benefits are self-explanatory.

Follow Industry News

One final way to stay on top of your business acumen skills is to keep abreast of industry news. Why? Because the world of medicine moves fast.

Take 2025, for example. Probably one of the biggest healthcare industry trends was artificial intelligence (AI). PWC even predicted that it will power the future of medicine, with 77% of healthcare executives making it a top priority investment for the near future.

Now imagine you’re not paying attention to industry news and don’t have this information. You’ll be left behind while others leverage AI tools to make data-backed decisions.

Bottom line? Stay on top of things. Even if it’s one solid newsletter, subscribe to it.

Building Your Business Acumen in Healthcare

Managing a healthcare facility is tough work. You’ve got to make sure that the numbers add up while at the same time, ensuring that patients get the best possible care. Enhancing your business acumen is one of the most effective ways to make this work. Hopefully, the points discussed in this article have shown you how to do just that.

It’s important to point out that this doesn’t happen overnight. It’s a slow and thoughtful process, but one that pays off at the end. The best way to go about it is to pick one strategy and work on it. Once you start seeing results, you move on to the next.

Your patients, your team, and your healthcare operations will thank you for it.

December 31, 2025

Networking skills should play a key role in workplace development

by Henry Strickland • Comment, Workplace

It was recently reported that the art of networking is disappearing from modern workplaces. The skill is particularly lacking among young professionals, with around 60 percent of whom avoiding in-person networking events to the detriment of their careers. I read of this with interest and concern, being a strong believer that both internal and external networking remains one of the single most powerful accelerators for career progression, and that more opportunities come through relationships than any other channel. (more…)

December 22, 2025

The role of local businesses in promoting mental health and wellbeing

by Freddie Steele • Company news, Wellbeing

Across the UK and over recent years, there has a change in how the general public views mental health and wellbeing. Once seen as an individual responsibility, mental health is now recognised as a shared, community wide issue. Our mental health is both our individual and collective responsibility and requires effort from family members, workplaces and organisations. For many, the workplace is where they spend most of their time. For others, local cafés, gyms, hairdressers, or local shops are their daily social spaces. These are the places that people connect, relax, and interact with other people. It’s in these spaces that local businesses have a unique power to influence how people think and feel as well as their mental health. (more…)

December 15, 2025

Global survey points to ongoing yearning for flexible work

by Neil Franklin • Flexible working, News, Workplace

Employee engagement levels remained broadly stable in 2025, according to a new global report from workplace analytics firm WorkL, with flexible work continuing to show a strong association with how positively people experience their job. The Global Workplace Report 2025 is based on survey data from more than 500,000 employees across over 100 countries. It records an average global engagement score of 75 percent, suggesting little overall movement compared with recent years, despite ongoing economic and labour market pressures.

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December 11, 2025

JLL sets out the five key corporate real estate trends for next year

by Neil Franklin • News, Property

A new analysis from JLL claims to highlight how global occupiers are rethinking corporate real estate as a strategic tool for talent, culture and performance rather than treating it purely as a cost. The report identifies five priorities expected to influence workplace strategy in the year ahead, reflecting continued pressure on portfolios alongside rising expectations for employee experience and sustainability. JLL says organisations are increasingly shifting to more flexible “elastic portfolios” as they look to balance cost control with growth. Office utilisation remains well below target levels, prompting a move away from long, fixed leases in favour of portfolios that can expand or contract according to market conditions, workforce needs or new business opportunities. The firm argues that portfolio management is now closer to a continuous process than a periodic exercise.

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December 2, 2025

Flexible working continues to be the enduring theme of workplace conversations

by Neil Franklin • Flexible working, News, Wellbeing

Economic uncertainty and rapid technological change are reshaping expectations for both employers and employees, with flexible working continuing to be underlying theme of most workplace conversations. According to the 2025 Global Workplace Report from WorkL based on feedback from more than half a million employees across over one hundred countries, there are also widening divides between generations, differing attitudes towards career ambition and a continued rise in anxiety linked to automation. (more…)

November 28, 2025

Time to admit we were wrong about Canary Wharf and other business districts

by Mark Eltringham • Features, Flexible working, Property

There was a time during and after the pandemic when it looked like time was up for the world’s major business districts. For a start Canary Wharf looked like it would need to completely reinvent itself as firms started to relocate to smaller more central premises. Instead of housing tenants such as HSBC it would focus on becoming a mixed-use space with more homes and leisure facilities. Hell, we even published a feature setting that all out ourselves. But it’s funny how things turn out. The latest news is JP Morgan’s announcement of a vast new headquarters building in the area. The bank, already one of the largest employers in the UK financial sector, has confirmed plans for a three million sq ft tower on the waterfront that will accommodate 12,000 staff and represent an investment estimated at £3 billion. (more…)

November 28, 2025

Why smarter scheduling is becoming workers’ favourite benefit

by Freddie Steele • Company news

In late 2023, The Conference Board asked more than 1,500 US employees which non?salary benefits matter most. 65 percent put workplace flexibility at the top of the list, above bonuses, paid time off, retirement plans and even healthcare. In 2025, Gallup found that among over 10,000 US workers, 59 percent rated “greater work–life balance and better personal wellbeing” as a very important reason for taking a new job, more than any other factor for the third year running. (more…)

November 25, 2025

Canary Wharf travel numbers return to pre pandemic levels

by Neil Franklin • Flexible working, News, Property

New figures suggest a sustained return to office working in London’s major business district, with Tube and rail journeys to Canary Wharf reaching their highest levels since before the pandemic. An analysis of Transport for London data indicates that an average of 91,000 daily journeys were made to the district’s stations in October on the Underground, Elizabeth Line and Docklands Light Railway. The total exceeded the equivalent month in 2019 and outpaced the recovery seen in the City and West End, where employers in sectors such as media and technology have been slower to insist on full time office attendance. (more…)

November 25, 2025

Many people lack the confidence to use life-saving defibrillators at work. Here’s what you can do

by Neil Franklin • News, Wellbeing

Research from health charity St John Ambulance shows that a quarter of UK adults have experienced a cardiac arrest incident in some way, either as a first aider, bystander or patient. With more than one in seven cardiac arrest incidents occurring in the workplace, access to defibrillators is critical. To address workplace cardiac emergencies, St John Ambulance has launched its easy-to-use HEART defibrillators at work to empower employees to act quickly to save lives. Prompt CPR and defibrillation – which delivers an electric shock to restore someone’s normal heart rhythm – can more than double survival rates during cardiac arrest. Yet, over half of people don’t know how to give CPR, while almost two-thirds lack confidence to use defibrillators at work. (more…)

November 20, 2025

Shift to a low carbon economy could create millions of jobs but risks widening global divides

by Neil Franklin • Environment, News

The shift to a low carbon economy is expected to reshape labour markets across the world over the next five years, with almost 14.4 million jobs set to be affected by 2030, according to a new report from the World Economic Forum. The research suggests that while 2.4 million roles will be phased out, the emergence of new industries and technologies will generate around 12 million new positions, resulting in a net gain of 9.6 million jobs. Yet the report warns that the scale of disruption, combined with persistent economic and geopolitical pressures, could deepen existing inequalities both within and between countries. (more…)

November 20, 2025

Stress accounts for a quarter of UK short term workplace absence

by Neil Franklin • News, Wellbeing

Stress now accounts for more than a quarter of short term workplace absence in the UK, according to new research from Simplyhealth and the CIPD. The latest edition of the Health and Wellbeing at Work report, one of the most extensive surveys of its kind, shows that 26 percent of short term absences are attributed to stress. The authors also suggest that almost two thirds of HR professionals reported stress related absence in their organisation during the past year. (more…)