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Interview: Greg Lindsay on engineering serendipity and harnessing chaos

Render of Plaza at Zappos offices in LA

Render of Plaza at Zappos offices in LA

Greg Lindsay is a journalist and urbanist. He is a contributing writer for Fast Company and co-author of the international bestseller Aerotropolis: The Way We’ll Live Next as well as a visiting scholar at New York University’s Rudin Center for Transportation Policy & Management, a senior fellow of the World Policy Institute, and a research affiliate of the New England Complex Systems Institute. He is also one of the main speakers at this year’s Worktech conference in London on 19 and 20 November. In this frank and enlightening interview he offers his thoughts on how firms can engineer serendipity into their workplaces and cultures and how the way we design offices is already taking clues from the way we plan urban environments.

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Technology fix. What employers can do when social media becomes an addiction

Technology fix. What to do when social media become an addiction

Recent research shows that technology has helped us to become nearly five times more productive than we were in the 1970s. As well as enabling social interaction and personal expression, social media such as LinkedIn and Twitter can be valuable business aids for innovation and collaboration. However, with over half of people under 25 admitting they have to check Facebook at least once a day, it’s clear that for many, social media has become more than a form of virtual engagement. This can create something of an issue in the workplace, leaving employers with the dilemma of balancing the positive aspects of online communications while discouraging time wasting. More →

We may not always feel it, but technology makes us far more productive

Heath RobinsonA new report has been published by O2 which suggests that technology has allowed us to become nearly five time more productive than we were in the 1970s. The Individual Productivity Report is a joint research project from O2 and the Centre for Economic and Business Research and used a metric called gross value added (GVA) per worker per hour to arrive at its results. The report concludes from this data that in terms of ICT the average British worker is now 480 percent more productive than they were in the 1972, that people get more done in less time, freeing them up to spend more time interacting with clients and colleagues, providing better service and driving business growth.

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There is very little about flexible working that is actually flexible

upside_down_officeIt’s pretty clear why some of the world’s greatest writers have been drawn to the human propensity for moral and linguistic inversions and subversions. Books like 1984, Catch 22 and A Clockwork Orange are predicated on the idea. And it’s not one limited to literature. If we look, we can see it going on all around us. In the field of workplace design and management we can see it in the use of the word ‘flexible’ as used in the phrase flexible working. This is a word that in this particular context is coming to mean something like its opposite.  According to a survey from YouGov, the 9 to 5 is a thing of the past, supplanted by a style of work labelled flexible but which involves a third of us working for over ten hours a day, many at home right up until the point we go to bed with a smartphone that sits by our side, to wake us with a beep and a wodge of new notifications the next morning.

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What the endless debate about HS2 can teach us about how we work

A man working on a train

A man working on a train

One of the most fascinating aspects of the debate about whether the UK should spend £50 billion (or whatever you think it might be) on the new HS2 rail network, is the way in which it has formed a touchstone for a discussion about how we work. But people on both sides of this debate can have things either spectacularly or misguidedly wrong. On one side, the people behind the scheme, including the Government, used the jaw-dropping assumption that nobody worked on trains as the foundation of a business case. That was the familiar sight of large organisations working their relentless way towards a number they wanted, regardless of inconvenient facts. This idea has now been so widely discredited and mocked that it has been dropped completely from the latest business case, tellingly the sixth in just three years. And yet on the other side, we have people arguing that we should travel less and use videoconferencing as an alternative to face to face meetings, which can be almost as problematic.

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Looking forward to Workplace Week; productivity and the connected organisation

'High Street' at Network Rail's Milton Keynes base

‘High Street’ at Network Rail’s Milton Keynes base

There’s not much time to go before Workplace Week, which takes place from the 4th to 8th November. The annual workplace conference and fundraiser for Children in Need will include more than a dozen visits to offices in London and around the UK, a one-day convention and events staged by Kinnarps, ASOS, KPMG, Herman Miller and Colebrook Bosson Saunders. Site visits include to the public sector’s new generation of landmark buildings, Network Rail, RBS and Innocent Drinks. The theme of this year’s convention on the 5th November is Driving Productivity Through The Connected Organisation which will take place at PricewaterhouseCoopers’ offices. Speakers includes Keith Saxton, director of financial services at IBM Research; Johnny Dunford, global director of commercial property at RICS; and Liz Nottingham, Regional HR Director for Western Europe at Starcom MediaVest group.

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Global urbanisation trends present UK cities with new opportunities

Country_Mouse1There is a great deal of talk about the growing urbanisation of the world right now, and its effects on societies, economies and individuals. The numbers of people involved are daunting, especially in the developing world.  As a  result, many countries are currently experiencing the sort of upheaval we in Britain experienced nearly 300 years ago, and they are doing so in a very compressed time span compared to the 150 years it took in Britain. But the changing nature of cities is also apparent in the UK where it is having an effect not only in the country’s only megacity but in regional centres too.  For places such as Manchester, Birmingham, Bristol and Glasgow the challenges presented by a new generation of initiatives focussed on urbanisation can be profound and mark an opportunity to shift at least some of the UK’s economic focus away from London.

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The Great Gatsby and the rehabilitation of the office cubicle

The Great Gatsby and the rehabilitation of the office cubicle

The finest closing sentence of any novel in my opinion is that in The Great Gatsby. “So we beat on, boats against the current, borne back ceaselessly into the past.”  It is a reference to the futility of our attempts to escape the past, even as we look to the future, dreaming of how “tomorrow we will run faster, stretch out our arms farther”. F Scott Fitzgerald was referring to people when he wrote it, and Jay Gatsby in particular, but it’s a passage that resonates in a number of ways, especially in those areas of our lives that deal most intimately with what it means to be human. And one of these is self-evidently the workplace, where any articular attempt to define the ideal office for a particular time, including the future, is complicated by the fact that we must always meet the needs of the beasts that inhabit it. Regardless of the tools we have at our disposal with which to work more effectively, or just plain ‘more’ we remain fundamentally the same animals we were thousands of years ago.

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Mixed use scheme’s sustainable power supply gets vice-presidential seal of approval

Quadrant 3 at Regent Street boasts space technology The Quadrant 3 redevelopment of offices, retail, residential, restaurant and hotel space in the Regent Street Quadrant in London has become the first in the UK to install an efficient and sustainable fuel cell that draws its power from the same technology used to provide energy to space shuttles during flights. It’s so impressed former US Vice President Al Gore he’s headquartered his sustainable investment firm, Generation Investment Management at Quadrant 3. The building’s sustainable design was an important factor in the firm’s decision to move to the scheme with Mr Gore commenting that the developer, The Crown Estate demonstrated a “sophisticated commitment to sustainability”. More →

Germans prove that long hours and productivity are often two completely different things

german-flagEarlier this year, Insight published the results of a survey which showed that the World’s hardest workers, contrary to what Jeremy Clarkson might say, are Mexican. But that poll told half the story because it only measured the number of hours people work. When it comes to productivity measured by output against time spent working, it turns out that it’s the Germans who are the undisputed champions according to research from the PEW Trust. This won’t come as a surprise if you believe the Teutonic stereotype, as many people assuredly do. The survey also found that, when asked which nation had the most productive workers, respondents in the UK, France, Italy, Spain, the Czech Republic, Poland and Germany itself all believe that Germans are Europe’s hardest workers.

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Co-op’s One Angel Square in Manchester wins RICS’ Project of the Year

RICS Award Winner - 1 Angel Square

One Angel Square in Manchester has been awarded Project of the Year in the RICS Awards that celebrate the built and natural environment. More than 600 building projects entered the awards which also saw category awards presented for building conservation, community benefit, design and innovation, and regeneration. The overall winning project – a £100 million new headquarters for The Co-operative Group – is the largest commercial office building in Manchester and has also achieved the highest scoring BREEAM ‘outstanding’ office rating in the country, setting a new national benchmark in sustainable design in the commercial sector. RICS judges said every aspect of the building has been constructed with sustainability at heart. More →

The latest issue of Insight is now available to view online

Chaplin (Modern Times)The new issue of the Insight newsletter is now available to view online here. This week, we look at the growth in demand for offices in the UK’s regions, the growth of interest in flexible working. Mark Eltringham argues for a more honest debate about workplace productivity, while Dave Coplin of Microsoft and one of the speakers at this year’s London Worktech argues we need to reimagine work completely. Workplace Week offers you a chance to visit some of the public sector’s most innovative workplaces including the HQ of the Department for Education. And we have news of a new task force which has been launched to define what zero carbon actually means with regard to domestic buildings. And if all that isn’t enough, it’s only meant to give a summary of the great things that have been on Insight this last week.