Search Results for: management

Is facilities management evolving into workplace management?

EvolutionNot so long ago, there used to be a lot of talk about the overlap between facilities management and professions such as HR and IT, much of it to do with the endless search for the true meaning of the nascent FM profession. Now there is open talk of convergence of these three and other disciplines as we adapt to the changing world of work. The nature and implications of this new order for those professions, and the role of facilities managers in particular, is the subject of a new book called Moving On: Facilities Management to Workplace Management by Graham Jervis.

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Rigid attachment to best practice “killing” talent management

KPMG talent management white paper

A rigid attachment to ‘best practice’, rather than a focus on business needs, is preventing many organisations from unearthing and nurturing staff to drive their business forward and the danger of such an inflexible approach is killing organisations’ ability to properly manage talent. According to Anna Marie Detert, KPMG’s UK Lead for Talent – a tendency to copy or adopt the latest fad or fancy must be challenged if employers are to understand the talent they truly need to succeed, and plan effectively to find and keep it.  (more…)

Survey: Work and poor management biggest cause of stress

Stress-300x193Work is the most stressful factor in people’s lives with one in three people (34 per cent) saying their work life was either very or quite stressful – and the top cause (32 per cent) is frustration with poor management. Research commissioned by Mind found work more stressful than debt or financial problems (30 per cent) or health (17 per cent).  However, employees don’t believe that managers are actively tackling causes of stress in the workplace, with only one in five people saying they felt their line manager took active steps to help staff manage stress (22%) or mental health conditions (19%).

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Time to mothball facilities management’s stuffed shirts

Stuffed ShirtMuch hand-wringing and angst in the world of Facilities/Workplace Management at the moment. The usual existential paranoia about relevancy and the need for a seat at the top table; the search for differentiation when pretty much the whole industry does the same things in the same way; hoping to standardise as much as possible under the guise of best practice and looking for ways that add value that won’t put a further pinch on already tight margins. As ever, new legislative and regulatory frameworks will keep the talking heads occupied and BIM (and other new tools) will continue to keep the cash tills ringing at software companies.

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Room for improvement in public sector workplace management

Portcullis HouseLast week technology company Citrix announced that the UK Government could cut its property costs by a third by adopting flexible working policies. It used a Freedom of Information request to discover how much space each public sector employee in the UK is allocated and how much it costs then applied a formula to work out how this would be affected by greater adoption of flexible working. What was interesting was not just the up-front argument you would expect from an ICT provider but also the discovery that the average employee is allocated 1.1 workstations with some enjoying 1.6. (more…)

Embedding AI into daily tasks can heighten stress and confuse people about their role

Embedding AI into daily tasks can heighten stress and confuse people about their role

While AI is taking on work across the economy, it may also create new demands on the human workforce that employers must stay ahead of and respond to.While artificial intelligence is taking on work across the economy, it may also create new demands on the human workforce that employers must stay ahead of and respond to. Researchers from Microsoft and Imperial College London highlight in the Society of Occupational Medicine’s (SOM) journal Occupational Medicine  that AI tools will bring a multitude of benefits to the workplace. The technology is likely to make accessing workplace health support much easier for employees and managers, for example by automating and simplifying booking processes and appointments. (more…)

AI isn’t turning robots into humans, it’s turning humans into robots.

AI isn’t turning robots into humans, it’s turning humans into robots.

in amongst all the noise, I’m paying less attention to how AI is seemingly becoming more human, and more attention to how we are using AI to become robot-like.In all the conversations, debates and shouting matches about AI that continue to dominate the internet, there is much talk about the insidious danger of anthropomorphising AI. There is something chilling about the deliberate stumbles, inflections and hesitations that are put into AI communications, to try and convince people that they are talking to a sentient being. Explanations of AI deliberately use language such as ‘the model understands’ to make us believe that AI is developing a human level of learning, as that is more appealing than saying ‘the algorithm predictions are expanding’ (and neatly glosses over the increasing error rates and hallucinations). However, in amongst all the noise, I’m paying less attention to how AI is seemingly becoming more human, and more attention to how we are using AI to become robot-like. (more…)

How business leaders can support disabled people in the workplace

How business leaders can support disabled people in the workplace

For differently abled people to perform optimally, business leaders must actively help them feel comfortable in the workplace. This requires an extensive support system.Disabilities are more common than we may realize, affecting the everyday lives of real people in heartbreaking ways. The CDC observes that over 28 percent of people in the US suffer from one or more physical disabilities. These could be related to cognition or mobility, vision, or hearing. Sometimes, a tragic accident may leave you in this condition. Or a genetic disorder, such as Tay-Sachs disease or cystic fibrosis, may flare up.  Whatever the cause, the result is generally the same. Prolonged physical and mental stress that complicates your personal and professional life in the workplace. (more…)

Addressing the problem of burnout in high stress industries 

Addressing the problem of burnout in high stress industries 

This article will explore the root cause of burnout, which often goes unnoticed and unaddressed. You will gain insights into what the early signs look like and how a sustainable workplace design can help reduce unnecessary strain on employees.What would happen if a bridge constantly supports a stream of traffic over time? No matter how robust or well-built it is, there will come a time when the materials begin to strain, revealing cracks and deeper structural issues.  Now, high stress industries tend to operate in a similar manner. Employees, acting as the bridge, may crumble under the continual weight of increasing workloads. Inevitably, burnout awaits at the end of the rope, something which serves as a warning of an overextended system.

This article will explore the root cause of burnout, which often goes unnoticed and unaddressed. You will gain insights into what the early signs look like and how a sustainable workplace design can help reduce unnecessary strain on employees.

 

 

Burnout As a Signal of Systemic Imbalance 

For the longest time, burnout has been viewed as an individual failure to cope. However, the fact that this condition is so persistent across industrial sectors reveals something far more structural.

Personal resilience, or lack thereof, becomes secondary when exhaustion and disengagement are reported across roles and sectors. By this stage, burnout has turned into a system-level signal that organizational demands have drifted out of alignment with human capacity.

A 2025 report showed that 72 percent of employees reported moderate to high levels of work-related stress. This marked the highest figure recorded in the past six years. Another independent research conducted the same year discovered that 66 percent of employees were experiencing some form of burnout.

The truth is that certain industries are known to be high-stress, including education, healthcare, emergency services, finance, and technology. When burnout is reported across these, it’s a sure sign that the operating models are relying on endurance rather than sustainability.

Since time pressure and emotional labor are treated as inherent to such sectors and the roles therein, burnout goes largely unaddressed. Common indicators of systemic imbalance include:

  • Workloads remain high despite changing demand cycles.
  • Recovery time is treated as optional.
  • Professionals are given high responsibilities with limited control or discretion.
  • Crisis conditions become normalized, masking long-term risk.
  • Moral and emotional strain occur, especially where workers cannot meet professional standards consistently.

Interestingly, burnout first appears among the most capable employees, those most invested in the outcomes. This should ring alarm bells, but sadly, many continue to see it as an individual issue. It’s time to understand that burnout is an early warning that the system itself is operating beyond sustainable limits.

 

How Workforce Shortages Intensify Burnout Cycles 

It’s important to note that high-stress industries also suffer from workforce shortages alongside burnout. This means the two are not separate challenges. When staffing levels are inadequate, the result is sustained pressure on remaining employees, no matter the market demand.

Staffing gaps go beyond redistributing work. They reshape job conditions in such a way that burnout only gets worse. The scale of this problem is most evident in the healthcare sector. As per a 2025 report, 72 percent of hiring professionals reported ongoing staffing shortages in their facilities.

What’s more is that such conditions are expected to continue in the near future. When more than two-thirds of managers cannot find enough qualified applicants to fill their vacancies, we can understand that the problem is real.

Under such circumstances, burnout tends to intensify through the following mechanisms:

  • Workloads don’t get reduced, just redistributed. The remaining staff have to work harder to complete the additional tasks generated due to high demand.
  • The work environment continues to stay fast-paced and high-stakes.
  • Experienced staff members spend more time covering direct services and less on mentoring or decompression.
  • Since shortages persist, the workforce doesn’t get replenished properly.
  • As the existing employees strain under pressure, that in itself fuels burnout and attrition rates.

 

Rethinking Talent Pipelines in High-Stress Sectors 

If organizations operating across high-stress industries are somehow able to replenish and sustain their workforce, that should provide some relief from burnout. The problem is that traditional talent pipelines, particularly in sectors like healthcare, emergency services, and education, were built for linear careers and predictable demand.

Under prolonged pressure, these models struggle to respond quickly enough. As a result, existing staff members are left to absorb the ongoing gaps. Many organizations are now reconsidering how people enter demanding professions in the first place.

In other words, many have decided not to rely solely on early-career entrants. Mid-career transitions and return-to-practice routes are also becoming a part of broader workforce strategies. For instance, in healthcare, career changers with a university degree in other disciplines can also pick up nursing training.

Within this context, online second-degree accelerated BSN programs have emerged as one example of how talent pipelines are being restructured. These programs lead to a Bachelor of Science in Nursing, the standard qualification for registered nurses.

As Elmhurst University shares, students with a prior Bachelor’s in any other discipline will earn their basic nursing degree within 16 months. The online structure addresses burnout in ways that traditional programs may not, as follows:

  • Trainees can stay partially employed while they complete their coursework.
  • The workforce across crucial, high-stress sectors can be replenished faster.
  • Candidates across different regions and demographics can have access to learning.
  • Organizations are able to avoid cyclic depletion caused by pulling staff out for upskilling or retraining.

Such adaptations can reduce the duration and intensity of understaffing across high-stress sectors. However, pipeline flexibility alone cannot resolve burnout. Parallel improvements in workload design and staffing support are also needed. Otherwise, the system already operating beyond sustainable limits will keep feeding itself.

 

Moving From Wellbeing Rhetoric to Sustainable Work Design 

Addressing burnout through well-being initiatives has become commonplace across high-stress industries. The world is all too familiar with wellness apps and stress management workshops. These interventions do provide short-term relief for individuals. However, they do little to tackle the root of the problem: systemic drivers such as chronic understaffing and excessive workloads.

According to Gallup’s State of the Global Workplace 2025 report, only 33 percent of employees worldwide said they were thriving. 58 percent were struggling to cope, and 40 percent even experienced significant stress “a lot of the previous day.” Such trends cut across sectors, showcasing that burnout and disengagement are not merely isolated personal challenges.

The need of the hour is sustainable work design that addresses how work is structured and paced. Key elements of this include the following:

  • Realistic workload distribution to ensure tasks are aligned with staffing levels and capacity
  • Predictable scheduling that reduces last-minute changes, which could erode recovery time
  • Built-in recovery periods to protect rest as a structural requirement
  • Clarity of roles to prevent overload that results from blurred responsibilities
  • Feedback loops that adjust workflows before the strain escalates

This type of design views burnout as a signal of system failure, rather than an individual employee’s weakness. High-stress industries cannot afford to consider this design as an optional enhancement.

The same is critical to stabilizing teams and protecting workforce capacity so as to mitigate long-term burnout. This is especially important as recent research has emphasized that organizations need to adapt workforce structure and skills to evolving demands.

With that being said, organizations also need to factor in anticipated future pressures, not just current workforce strain. This means the next frontier lies in intelligent workforce design. It would include predictive workload modeling and cross-training of teams for flexibility.

As digital tools and remote learning expand access, changes in workplace policy and culture can help prioritize sustainable work practices. This is crucial because the future of high-stress industries depends on proactive, structural solutions if burnout is to become a thing of the past.

Half of firms are still sending unwanted office furniture to landfill

Half of firms are still sending unwanted office furniture to landfill

Half of UK organisations are still sending unwanted office furniture to landfill despite widespread (and apparently misplaced) confidence in their sustainability credentialsHalf of UK organisations are still sending unwanted office furniture to landfill despite widespread (and apparently misplaced) confidence in their sustainability credentials, according to a new report from Business Moves Group. The findings highlight a significant gap between intent and practice in the way companies manage furniture during office moves, refurbishments and wider workplace change The white paper, Furniture futures: sustainable strategies for better workplaces [registration], is based on a survey of 250 facilities and office management professionals across the UK. (more…)

The role of local businesses in promoting mental health and wellbeing

The role of local businesses in promoting mental health and wellbeing

Once seen as an individual responsibility, mental health is now recognised as a shared, community wide issue.Across the UK and over recent years, there has a change in how the general public views mental health and wellbeing. Once seen as an individual responsibility, mental health is now recognised as a shared, community wide issue. Our mental health is both our individual and collective responsibility and requires effort from family members, workplaces and organisations. For many, the workplace is where they spend most of their time. For others, local cafés, gyms, hairdressers, or local shops are their daily social spaces. These are the places that people connect, relax, and interact with other people. It’s in these spaces that local businesses have a unique power to influence how people think and feel as well as their mental health. (more…)

Life at the coalface: How the agile workplace first appeared in the mid 20th Century

Life at the coalface: How the agile workplace first appeared in the mid 20th Century

agile working began in the coal fields of NottinghamshireThe idea of diffusion of innovation has become so embedded in our culture, and most recently so associated with the adoption of new technology, that we might assume it happens in predictable ways. The steps between innovators, early adopters, early majority, late majority, and laggards seem intuitive and certain even when their peaks might be unsure. And yet history teaches us that sometimes new ideas can take years or even decades to take hold, even when they are potentially world-changing and relevant for the era in which they were formulated. (more…)