February 14, 2014
Virgin Atlantic first airline to apply Google Glass to customer service
It’s already been predicted that Smart Glasses will be a boon to technicians, engineers and healthcare workers, as well as useful interactive, hands-free devices for office staff. Another obvious application for wearable technology is in customer services. Virgin Atlantic is applying the technology to deliver the airline industry’s most high tech and personalised customer service yet. Working with air-transport specialist SITA, it’s the first airline to test how the technology can best be used to enhance customers’ travel experiences and improve efficiency. During a six week pilot scheme, concierge staff in Virgin Atlantic Upper Class Wing at London Heathrow airport will use wearable technology to greet customers by name and begin the check in process. The benefits to consumers and the business will be evaluated ahead of a potential wider roll-out in the future. More →
February 16, 2014
Latest issue of Insight now available to view online
by Mark Eltringham • Comment, News, Newsletter
General Motors Technical Center designed by Eero Saarinen in 1956
In this week’s issue of Insight: we question why so many people still bother going to work given that the costs associated with it keep rising dramatically at a time when pay is standing still; Sara Bean reports from the Workplace Futures conference; we discover why so many construction industry leaders feel the UK Government will fail to meet one of its key targets for the uptake of BIM; Mark Eltringham applauds a Silicon Valley office that takes its design cues from the Jetsons and modernism (and not a slide to be seen); how Google Glass is making its mark at work; and we report on the BIFM’s latest attempts to carve out a more significant role with the launch of new professional standards.