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October 15, 2013

New Smart City Forum to capitalise on $400 billion global sector

by Sara Bean • Environment, News, Property, Public Sector, Technology

Infographic Smarter Cities. Turning Big Data into Insight

IBM Infographic

London, Dublin, Barcelona, Boston and Bristol have something in common – they’re smart cities that use intelligent technology to monitor their urban infrastructure. The data is used in a variety of ways; to save money, minimise waste, measure water usage and manage transport routes. Solutions range from utilising IBM’s ‘Big Data’ to analyse traffic congestion on Dublin’s public transport network, to monitoring greenhouse gas emissions from Boston’s buildings. The smart cities industry has been valued at more than $400 billion globally by 2020, with the UK expected to gain a 10 per cent share ($40 billion). Now the government has announced it is to set up a new Smart Cities Forum, chaired by Universities and Science Minister David Willetts and Cities Minister Greg Clark, with representatives from cities, business, and scientists. (more…)

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. (more…)

October 9, 2013

New CIOB survey lifts lid on extent of corruption in UK construction

by Mark Eltringham • Architecture, Facilities management, Property

A new survey from the Chartered Institute of Building (CIOB) claims that the majority of professionals in the UK construction industry believe that corruption in the sector is commonplace. The survey, which can be downloaded in full here, found that over a third (35 percent) had personally been offered a bribe or some other form of inducement at some point in their career, while nearly two-thirds (65 percent) believed the offer of gifts and corporate hospitality to win contracts is commonplace. A similar proportion (38 percent) of respondents had come across anti-competitive practices on at least one occasion, and of those, 29 percent had experienced cartel activity in the year running up to the survey.

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October 9, 2013

Joint survey investigates where energy use is on the FM agenda

by Sara Bean • Environment, Facilities management, News

The British Institute of Facilities Management (BIFM) and the National Energy Foundation (NEF) have announced a joint survey exploring FM professionals’ experiences and expectations of improving the use of energy in the buildings. Both organisations hope the findings, which will be made available in a report in January 2014, will identify new areas of focus and shed light on how FM professionals are tackling the gap between actual and predicted energy performance in the buildings for which they are responsible. According to Lucy Black, Chair of BIFM’s Sustainability Special Interest Group (SIG), the survey should help identify areas where barriers persist, and FM knowledge is strongest or needs further support. (more…)

October 4, 2013

Stress taboo is the elephant in the room in many workplaces

by Sara Bean • News, Workplace

Attitudes towards mental ill health are supposed to be more enlightened these days, but the fact that a large supermarket chain would sanction the sale of a “mental patient” Halloween outfit shows that in business, there is some way to go. The mental health charity Mind, which received an apology and a donation from Asda following the withdrawal of the offending outfit, has published new statistics today which reveals 42 per cent of employees believe that in their workplace, stress and mental ill health is regarded as a sign of weakness or that you can’t cope. 45 per cent of workers said that staff are expected to cope without mentioning stress at work and a third (31%) would not be able to talk openly to their line manager if they felt stressed. (more…)

September 26, 2013

New microsite shares sustainability knowledge with the built environment

by Sara Bean • Company news, Environment, Property

One of the biggest design and construction firms in the UK, BAM Construct UK, has launched a sustainability microsite to share its green building knowledge. The website is broken into six key performance indicators: sustainable design; carbon; resource efficiency; sourcing responsibly; community; and health and wellbeing. BAM Director of Sustainability Nitesh Magdani said: “The sustainability team at BAM includes a range of professionals from site managers and environmentalists to architects. We advise our teams on issues including sustainable design; waste and environmental management; community engagement; LEED and BREEAM certification; Post Occupancy Evaluations; and air quality issues.” (more…)

September 17, 2013

Record number of managers in the UK, but who or what are they all managing?

by Mark Eltringham • News, Public Sector, Workplace

The number of managers in the UK has reached record levels according to a new report. But who or what they are all managing is slightly less clear as structural changes in the UK economy mean there are fewer people in full time and skilled work, especially in the public sector, as well as a growing number of the self-employed. An analysis of ONS statistics by the Jobs Economist reveals the number of people defined as managers in the UK is now 3.1 million, up 7.8% in just two years and now more than 10% of the entire workforce. By contrast the number of skilled trades people has fallen by 2.2%, the number of people working full time has fallen to 21.4 million, public sector employment has fallen by 437,000 in three years while the number of self-employed has grown by 367,000 since the 2008 downturn.

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September 17, 2013

Businesses report a growing appetite for social media work tools

by Sara Bean • Flexible working, News, Technology

Social media, as politicians and celebrities are all too aware is a double edged sword. Just last week David Cameron read out a Twitter message during Prime Minister’s Questions sent to a Labour MP, who had asked people for suggestions about what to ask at PMQs. The first reply was “how happy are you that the Labour leader will still be in place at the next election?” And Cameron himself has not been exempt to the odd twitter gaffe. Social media is such a powerful tool however, that employers can’t afford to ignore it – so demand for enterprise social networks – business tools that use Facebook-style features to allow staff to interact with one another on work projects are on the increase. (more…)

September 4, 2013

BIFM publishes renewed guidance on creating an inclusive workplace

by Sara Bean • Facilities management, Legal news, News

The recent revelation that there are 2 million more over-50s in jobs than there were 15 years ago means that creating an inclusive workplace is more critical than ever. Access and inclusive design impacts on every aspect of facilities management, from strategic procurement and design of space, to appropriate selection of lighting, finishes and fittings, which is why the British Institute of Facilities Management (BIFM) has now updated its Good Practice Guide (GPG) providing practical guidance for facilities management professionals on the issue. Inclusive Access, Disability and the Equality Act gives a summary of all the relevant legislative and regulatory changes and gives practical tips on achieving reasonable access for all. (more…)

September 2, 2013

New standard published on costs of owning and operating buildings

by Sara Bean • Facilities management, News, Property

A new standard is being published by BSI offering expert guidance on estimating the long term costs of owning and occupying a building. BS 8544 Guide for life-cycle costing of maintenance during the in-use phases of buildings extends the guidance already provided by the existing standard PD 156865:2008, for buildings which are already operational, allowing users of the existing guidance to develop the life-cycle plans into the operational phase. To launch the standard, BSI is running a free half-day event on Wednesday 18 September to explain what the standard’s all about and its benefits. You’ll be able to hear case studies from leading professionals who are already using the principles of the standard, as well as a panel discussion with industry experts. Click here for more information.

August 30, 2013

Flexibility doesn’t equal insecurity suggests new report into casual working

by Sara Bean • Flexible working, News, Workplace

Flexible working and part time working tend to conjure up different images, with the former perceived as the preserve of the professional/management class and the latter associated with administrative/semi-skilled workers. That impression has been reinforced by trade unions’ complaints over the increase in the use of casual or Zero Hour Contracts that allow employers to hire staff with no guarantee of work. Yet new data shows that a significant share of those on casual contracts (43%) are in the top three occupational groups (managers, professionals and associate/technical staff), just a fifth (17%) are in manual skilled or semi-skilled jobs, only one in ten are unskilled and one in ten in administrative; and just 18 per cent are looking for a new job. (more…)

August 1, 2013

Predicting the future of the office means looking at what is happening now

by Charles Marks • Comment, Facilities management, Furniture, Workplace, Workplace design

Futurology is notoriously a mug’s game. Especially when it comes to making predictions about technology. Just ask Ken Olson, the founder of DEC who in 1977 pronounced that ‘there is no reason anyone would want a computer in their home’. Or Bill Gates himself who once claimed that Microsoft ‘will never make a 32 bit operating system’. Most recently Steve Ballmer, a billionaire executive said in 2007 ‘there’s no chance that the iPhone is going to get any significant market share.’ But mone of these retrosepctively viewed dodgy predictions should make us blind to those that we know will certainly come true, especially those based on what we know is happening in the present.