September 30, 2015

Human error remains the leading cause of data loss for UK organisations ⁰

New research suggests that human error is still the leading cause of data loss for UK organisations. According to the study from technology security firm Databarracks, based on responses from 400 IT decision makers, around a quarter (24 percent) of organisations admitted to a data loss caused by a mistake by employees over the last twelve months. Other high-scoring causes of data loss included hardware failure (21 percent) and data corruption (19 percent). Perhaps surprisingly, only a little over half of respondents (55 percent) had a specific disaster recovery plan in place and another 15 percent intended to create one over the next twelve months. This is in spite of the fact that a quarter (25 percent) of those surveyed admitted they had been subject to a cyber attack in the preceding year. As we reported this week, such attacks now cost the UK some £200 billion each year.

September 28, 2015

More people are working from home, but they can end up feeling lonely ⁰

by Neil Franklin • Flexible working, News, Workplace

More and more British workers are working remotely, from home and other locations, but they are growing increasingly disconnected from their colleagues. Those are the findings of two studies into new ways of working conducted independently by Plantronics and Regus. According to the Plantronics survey of 2,500 staff, flexible working was given another boost over this Summer in response to the (intermittent) good weather and industrial action by London public transport staff. During August, more than half (55 percent) of the workforce chose to work from home or remotely more convenient to them, the audio communications firm’s study found. On the flipside, the survey of 4,000 workers by serviced office provider Regus claims that almost two-thirds of employees who work from home miss mixing with colleagues and can feel lonely as a result.

September 24, 2015

Colleagues more likely than managers to make people feel engaged at work ⁰

by Neil Franklin • Knowledge, News, Workplace

A new report from Oracle claims that the people most likely to make employees feel engaged at work are their peers rather than their managers. The study, Simply Talent, also suggests that employees think their employer’s HR function is least likely to have a positive impact on their engagement levels. The study, which sets out to understand the drivers and benefits of employee engagement in Europe, polled 1,511 employees at large European businesses. The survey claims that 42 percent of employees across Europe believe that their peers have the most positive impact on how engaged they feel at work, well ahead of line managers (21 percent) and business unit managers (7 percent) and HR (3 percent) Conversely, when it comes to negatively affecting engagement, employees believe the senior leadership team (19 percent) and line managers (11 percent) are the most responsible.

August 31, 2015

BSI revises design and construction standard for facilities managers ⁰

by Neil Franklin • Architecture, Facilities management, News, Property

BSI, the UK based organisation responsible for developing and publishing standards for businesses, has revised BS 8536-1 Briefing for design and construction: Code of practice for facilities management (Buildings infrastructure). The standard has been included in the Level 2 BIM package which the Government expects companies to offer when tendering for Government contracts. The standard has now been brought into line with the principles of the Soft Landings Framework and Government Soft Landings (GSL) post occupancy evaluation and BIM requirement. Soft landings is designed to enable the transition from design and construction into operation. It advocates collaboration during briefing, design, construction and handover between the design and construction team and the operator, operations team or facilities manager.

July 21, 2015

Neocon highlights four of the world’s most important office design trends

by Neil Franklin • Comment, Events, Workplace design

We live in the Global Village, Marshall McLuhan’s idea from 1962 of an electronically contracted world in which attitudes, cultures and our political, business and legislative framework begin to pull together. Yet each nation is shaped by little differences. That is why the comedy programme The Office found an audience on both sides of the pond, but one that needed Wernham Hogg in Slough to become Dunder Mifflin in Scranton, Pennsylvania for it to work for the local audience. The central idea of the show has a universal appeal but needs a local voice. And what is true for The Office with a big O is also true for the office with a small o. This was the takeaway conclusion of a series of events staged in London and Manchester last week by Milliken and Humanscale. The touchstone for these events was a debate about the main conclusions of of June’s Neocon.

July 16, 2015

Forget flexible working, what most workers would prefer is more money

by Neil Franklin • Flexible working, News, Workplace

Flexible working, wellbeing and praise may grab all the headlines when it comes to ways of raising productivity but if you really want to get more out of staff, the number one motivator remains the one that hits them where it really matters – in their pockets. According to a study of the attitudes of 1,000 office workers from office space search engine Office Genie, around half (49 percent) chose pay rises and more than a third (36 percent) chose other financial incentives when asked to select the top three ways their employers could improve their productivity. Nine percent specifically mention company shares. The third most popular measure overall was flexible working, cited by 22 percent of workers in their top three, followed by praising good work (20 percent) and encouraging people to get a good night’s sleep, again listed by a fifth of staff.

July 14, 2015

Occupiers give big thumbs down to service levels from property sector

by Neil Franklin • Facilities management, News, Property

The property sector offers its customers pretty appalling customer service, according to a ‘damning’ new report from the British Council of Offices (BCO). The study, based on the experiences of just 64 occupiers claims that fewer than one in five (17 percent) rate their property management service as “good” or “excellent” and fewer than one in three feeling that their suppliers understood their business needs. The survey found that although customer service is lacking, satisfaction with the end product itself was high, with two out of three occupiers happy with the quality of their office and three out of four perceiving quality to have improved over the past 10 years. The report sets out a 10-point action plan to improve the service occupiers receive, including adopting a new definition of “building performance” set by the BCO and encouraging more transparency.

July 9, 2015

Growing numbers of workers are ditching their laptops, claims study

by Neil Franklin • Flexible working, News, Technology

A growing number of European employees are shedding their laptops and instead using tablets as their sole device for work, according to a new study from technology research firm International Data Corporation. The report surveyed 2,000 UK, French and German workers and found that tablets are the only business device used by 40 percent of staff. Not everybody is ditching their keyboard so readily, however, as more and more people are using hybrids as their sole device because they need the functionality of the keyboard. The study found that just under a third of users rely solely on hybrids and the study expects this to rise to over half within a couple of years. This not only reflects the changing way we work but also has profound implications for the way we design and manage the places we work and the tools and systems we use to communicate with each other.