Occupiers give big thumbs down to service levels from property sector

by Neil Franklin • Facilities management, News, Property

The property sector offers its customers pretty appalling customer service, according to a ‘damning’ new report from the British Council of Offices (BCO). The study, based on the experiences of just 64 occupiers claims that fewer than one in five (17 percent) rate their property management service as “good” or “excellent” and fewer than one in three feeling that their suppliers understood their business needs. The survey found that although customer service is lacking, satisfaction with the end product itself was high, with two out of three occupiers happy with the quality of their office and three out of four perceiving quality to have improved over the past 10 years. The report sets out a 10-point action plan to improve the service occupiers receive, including adopting a new definition of “building performance” set by the BCO and encouraging more transparency.

July 9, 2015

Growing numbers of workers are ditching their laptops, claims study

by Neil Franklin • Flexible working, News, Technology

A growing number of European employees are shedding their laptops and instead using tablets as their sole device for work, according to a new study from technology research firm International Data Corporation. The report surveyed 2,000 UK, French and German workers and found that tablets are the only business device used by 40 percent of staff. Not everybody is ditching their keyboard so readily, however, as more and more people are using hybrids as their sole device because they need the functionality of the keyboard. The study found that just under a third of users rely solely on hybrids and the study expects this to rise to over half within a couple of years. This not only reflects the changing way we work but also has profound implications for the way we design and manage the places we work and the tools and systems we use to communicate with each other.