February 10, 2025

When it comes to business change, persistence eats resistance for lunch

by Jennifer Bryan • Business, Comment, JB

People’s favourite word in change is RESISTANCE. We seem to not be able to talk about it enough. The problem is that many times, the thought of resistance stops us from doing something because we are either afraid of it or just don’t want to deal with it and this causes big problems for us as leaders in our businesses. Whenever there is change, there will be resistance, that is a given. Why – because it is human and natural to resist any change, whether that be positive or negative. If I or someone else said to you “You have the winning lottery ticket!” your first reaction would be to dis-believe, which is a form of resistance. More →

January 31, 2025

We need to address the UK’s creative skills shortage

by Chris Meredith • Comment, Workplace

The UK’s creative industries, from film and television to the dynamic video game sector, are cultural flagships and economic cornerstones. Valued at £125 billion annually, the creative industries are named one of the UK government’s eight growth-driving sectors in its Industrial Strategy. Yet, a significant obstacle looms over their continued success: a persistent and growing skills shortage. This gap threatens to stifle innovation and global competitiveness, particularly in the booming video game industry. More →

January 28, 2025

A break in the workspace-time continuum

by Mark Eltringham • Comment, Wellbeing

The fracturing of time and place underlies every one of the great workplace issues of our time. Everything that springs from this – the where, when, how, what and why of work – is defined by the shattering of any fixed idea we may once have had of a time and a place to work. Because the challenge to these traditional ideas is now so inextricably linked in our minds with new technology, we might often forget that people have been asking questions about how we can get the most out of each day for thousands of years. Tempus fugit after all, and as a consequence we’ve always known that how we spend our days is how we spend our lives. More →

January 20, 2025

Forget all the talk of Blue Monday; work is still (largely) good for us

by Mark Eltringham • Comment, Facilities management, Wellbeing, Workplace

So here it is. Blue Monday. Today. Officially the most depressing day of the year. We say ‘officially’, but like the idea of ‘Body Odour’ its common usage hides the fact that it was originally created as part of a PR campaign, in this case one for Sky’s travel channel in 2005. The whole idea of Blue Monday is couched in a pseudo-mathematical equation which includes factors like the weather, levels of debt, time since Christmas, low levels of motivation and, apparently, an unspecified variable known simply as ‘D’. More →

January 17, 2025

We still display status in office design, but in new and subtle ways

by Mark Eltringham • Comment, Workplace design

There was a time, not so long ago, that one of the most important factors to consider when designing an office was the corporate hierarchy. The office was once the embodiment of the corporate structure. In Joanna Eley and Alexi Marmot’s 1995 book Understanding Offices, quite a lot of space is dedicated to the idea of the ‘space pyramid’, which means simply that the higher up the organisation you were, the more space you were allocated and the better your furniture and surroundings. Even then, the idea of office design as a signifier of dominance was starting to wear thin, as the authors acknowledge. Ostentatious displays of status were already seen as somewhat gauche, but they were to be fatally undermined by the technological advances to come.

January 7, 2025

Here’s how to support neurodivergent employees at work

by Stephanie Clarke • Comment, Wellbeing, Workplace

Businesses have much to gain from neurodivergent employees. According to a recent Deloitte report “teams with neurodivergent professionals in some roles can be 30 percent more productive than those without them”. Benefits of neurodivergent individuals to the workplace – according to the CIPD, range from “problem-solving, to creative insights and visual spatial thinking.” More →

December 23, 2024

Brain rot is the word of the year and we only have ourselves to blame

by Mark Eltringham • AI, Comment

Brain rot is the word or phrase of the year 2024 according to the Oxford University Press. And right on time, we have the viral story of the hawk tuah girl meme coin rug pull to prove it. If you don’t know what any of that means, then do yourself a favour by not finding out. I do know and feel as if something meaningful and important has been cauterized from my brain for ever to make way for it. More →

December 19, 2024

The Internet and a pile of turtles that goes all the way down

by Mark Eltringham • Comment, Technology

In his 1998 book A Brief History of Time, Stephen Hawking relates the following anecdote: “A well-known scientist (some say it was Bertrand Russell) once gave a public lecture on astronomy. He described how the earth orbits around the sun and how the sun, in turn, orbits around the centre of a vast collection of stars called our galaxy. At the end of the lecture, a little old lady at the back of the room got up and said: “What you have told us is rubbish. The world is really a flat plate supported on the back of a giant tortoise.” The scientist gave a superior smile before replying, “What is the tortoise standing on?” “You’re very clever, young man, very clever,” said the old lady. “But it’s turtles all the way down!”

December 17, 2024

How Charles Handy changed the way we speak about the workplace

by Mark Eltringham • Comment, Facilities management

Originally published in 2019. There are writers whose language pervades our discourse so extensively that even those who have never heard of them will echo not only their sentiments but also their means of expression. One of these people is Charles Handy, who has just published his latest book 21 Letters on Life and its Challenges at the age of 87. His work resonates to this day and not least because he was so far ahead of the curve in detailing many of the characteristics of modern organisations and the challenges created for everybody by the changing nature of work and business. More →

December 3, 2024

Do you have leadership paralysis?

by Jennifer Bryan • Business, Comment, JB

There are so many different theories on how to lead change. Tom Peters says we should not discuss change but organisational revolution (Peters,1991); Chris Argyris talks about change management as flawed advice (Argyris, 1985); Kotter puts forward a top down change transformation process (Kotter, 1995); Beer, Eisnestat and Spectors, discuss a bottom-up process (Eisnestat and Spectors, 1990) and that is just to name a few ways of looking at this aspect of leadership. More →

November 28, 2024

These are very early days in our relationship with Generative AI

by Jo Sutherland • AI, Comment

The launch of ChatGPT in late 2022 marked a milestone moment for artificial intelligence, bringing what was once a niche technology firmly into the mainstream. Suddenly, AI and especially Generative AI, wasn’t just the prerogative of data scientists and tech developers. It was a feature in everyday conversations, a presence in business strategies, and a catalyst for innovation across industries. In the months since, platforms like Gemini and Perplexity have emerged, pushing the boundaries of what AI can achieve while expanding its role in the workplace. More →

November 20, 2024

Life science interiors: here’s how to create a petri dish for scientific breakthroughs

by Tal Ben-Amar • Comment, Workplace design

Life science research has grown exponentially in recent years, driving an increasing demand for specialised laboratory spaces. These facilities – including wet labs, dry labs, and their supporting infrastructure – all serve a unique purpose. Like a Petri dish providing the perfect environment for scientific experiments, life science interiors need to balance precision with functionality. When designed well, they create the ideal conditions for innovation, collaboration, and the exchange of ideas. More →