October 25, 2013

Economic recovery, the changing psychological contract and the future of the office

by Mark Eltringham • Comment, Facilities management, Flexible working, Workplace design

There has always been a link of one sort or another between the labour market and office design. So, as the UK’s unemployment statistics continue to fall, they remain moderately high and there continue to be structural changes in the nature of work, typified by this year’s debate about the growing use of zero hours contracts. You have to wonder what impact structural changes, levels of unemployment and redundancy (around 4 million in the UK since 2008) have had on the way we manage and design our workplaces. There is no doubt that the downturn combined with the structural changes in the way we work have had an effect on demand for commercial property, but what will it all mean in the longer term?

October 24, 2013

Yahoo and HP “seeing success” by taking a stand against flexible working

by Sara Bean • Facilities management, Flexible working, News, Property

Yahoo has had some successes since curtailing its work from home policies, global corporate real estate leaders were told at this week’s CoreNet Global Summit in Las Vegas. Continuing the industry conversation around balancing an organisation’s need to foster work and collaboration in person (aka: presenteeism) against the needs of employees to work off site, the discussion centred on how employees can “be present” in an increasingly virtual world, and where should leaders in corporate real estate place their focus? Julie Ford-Tempesta, Senior Director, Real Estate & Workplace at Yahoo said despite predictions of “epic policy failure” following the announcement that all employees must work in the office; employee engagement is up, product launches have increased significantly, and teams are thriving. More →

October 21, 2013

Job satisfaction keeps employees motivated more than bonuses

by Sara Bean • Flexible working, News, Workplace

The reported levels of stress felt by banking employees already suggests that generous bonuses do not necessarily equate loving the job. Now a new study published today by the Institute of Leadership & Management (ILM) confirms that across the business sector, the single most effective motivator is job satisfaction (59%), with just 13 per cent saying the prospect of receiving a bonus or other financial incentive motivates them to work harder in their role. The survey of over 1,000 employees found that a competitive salary and a good pension are highly effective motivators (49%) but getting on with colleagues (42%) is nearly as important. The report also highlights how important good managers are to ensuring happy and motivated staff. More →

October 16, 2013

Workplace Week announces details of visits to London Government buildings

by Mark Eltringham • Events, Facilities management, Flexible working, Public Sector

DfE London HQ

For the first time, Workplace Week includes visits to two Government offices, the Department for Education at Sanctuary Buildings in Great Smith Street (pictured) and the Department for International Development on Whitehall. The DfE is just a stone’s throw from the Houses of Parliament and boasts outstanding views of several major landmarks. The building is home to some 2,000 staff who work in a flexible environment with 7 desks for 10 people. The Department for International Development moved to its new London HQ, the oldest purpose-built office in London, at the beginning of the year. The DfID has created a modern, flexible environment which encourages collaborative working, whilst being sympathetic to the historic nature of the building.

October 14, 2013

More employers than ever introduce some kind of flexible working pattern

by Sara Bean • Flexible working, News, Workplace

Disenchantment with flexible working appears to be ongoing in the tech sector, with a recent report revealing that computing giant HP is following Yahoo’s lead by quietly discouraging staff from working from home. However, more employers than ever are attaching growing importance to making at least some changes to working patterns as a means of managing rising long-term absence levels. In the annual CIPD / Simplyhealth Absence Management, the number of employers introducing small changes, such as later start times, has increased by 20 per cent in the last year alone. Over 70 per cent of organisations report a positive impact on employee motivation and employee engagement, while a further 46 per cent are using flexible working options to support employees with mental health problems. More →

October 10, 2013

Why the serviced office sector needs to put more effort into its customer service

by David Saul • Comment, Facilities management, Flexible working

Serviced offices at Cheapside

It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →

October 8, 2013

Nearly two thirds of SMEs now trust employees to work flexibly

by Sara Bean • Flexible working, News, Workplace

One of the main arguments against flexible working amongst blue chip organisations – which was well documented following the Yahoo furore earlier this year, is that it is detrimental to fostering a collaborative working culture. Amongst small and medium sized companies, the reasons against are more straightforward, in that it demands a level of trust small business managers can ill afford to bestow unwisely. Now a new survey, carried out among over 200 UK-based SME decision-makers, highlights a growing acceptance of flexible working within these businesses. Well over half (63%) of senior executives say they trust their employees to remain productive when working away from the office, the Citrix-commissioned YouGov survey has shown. More →

October 7, 2013

Third of Europe’s large firms have already lost data through BYOD

by Mark Eltringham • Facilities management, Flexible working, News, Technology

Bring Your Own Device remains the Gordian Knot of workplace technology. While firms have tried to label and co-opt the unstoppable propensity of employees to use their own devices for work as a way of cutting the business’s technology costs, they are paying in other ways. As we reported last week many remain unaware of the extent of the practice and of its potential to clash with company policy. Now, the full extent of the inevitable security breach inherent in either sanctioned or unsanctioned use of personal technology is becoming evident. According to a new report from Samsung, around a third of Europe’s largest companies have lost company and confidential data through the practice.

October 2, 2013

Open source talent could rewrite the meaning of the term workforce

by Sara Bean • Flexible working, News, Technology, Workplace

The digital revolution has changed the definition of the “workplace”, from a physical building where employees go to perform the tasks for which they get paid – to a more flexible model that allows staff to perform and deliver work from a variety of locations. But the employers’ role, i.e. managing the talent wherever they are based, has remained the same. Not for much longer – suggest analysts from Deloitte in a new paper, The Open Talent Economy, which describes the evolving workforce as a mixture of full-time employees, contractors and freelancers and – increasingly – people with no formal ties to a business at all. What’s more, in the future this “open source talent” will ultimately rewrite what the term “workforce” actually means. More →

October 1, 2013

Over half of UK and US workers still go into work when they are sick

by Sara Bean • Flexible working, News, Workplace

Over half of UK and US workers still go into work when they’re sick, according to separate surveys from either side of the Atlantic. The US study by Kimberly-Clark Professional found that 59 per cent of people go to work even when they feel ill; with three in 10 saying it was because they were too important to the business operation. In the UK, new YouGov research on behalf of Westfield Health found that exactly the same percentage (59%) of workers turned up despite being unwell because of work commitments; 82 per cent of employees had worked over their contractual hours in the last 12 months and 64 per cent admitted to feeling stressed at work. More →

September 30, 2013

United States and Europe; closing the gap on flexible working law

by Debbie Kovak • Comment, Flexible working, Legal news

Vermont became the first U.S. state to enact a law requiring employers to consider workers’ requests for a flexible schedule without fear of retaliation. The law, signed by the governor in May, includes a statutory process which requires “good faith” discussions relative to the employee’s needs and the company’s business operations. Despite Vermont’s efforts to make the workplace more accommodating, the United States still lags behind Europe when it comes to flexible work schedules and accommodating family life issues. For example, Vermont is already a decade behind the United Kingdom which passed similar legislation in 2003. The reasons for this are not cut-and-dried either.

September 30, 2013

Don’t let the sofas fool you; work can still be red in tooth and claw

by Twyla Howse • Comment, Flexible working, Furniture

Herbert James Draper: Ulysses and the sirens

We keep filling our workplaces with sofas, coffee shops and other lifestyle touches while our homes are being slowly eroded by the trappings of work. First it was the fax machine. Then the mobile phone. Then working from home. The places available for us to work is seemingly more diverse than ever. But does this acknowledged trend towards domesticity make the workplace a kinder, gentler place? Maybe on the surface but beware to those who dare succumb to the siren song of these things. Using them could mean the end of your career.A recent conversation I had with an executive highlighted the problems inherent in the mixed messages this “softening” of the work environment brings.