Public sector procurement skills at heart of updated UK Civil Service plan

by • Knowledge, News, Public Sector, Technology

Public sector procurementThe UK Civil Service has outlined the latest developments in the way it procures goods and services as part of its updated Civil Service Plan for 2014/15. These include a fresh take on the way the Crown Commercial Services (CCS) function operates with private sector firms. This is seen as an essential part of the new form of public sector procurement within the context of a Civil Service which ‘understands the private sector and can work confidently with them, whether purchasing goods and services through complex procurement or learning from them to enhance customer service’. The new approach to public sector procurement will be built on a range of new management skills and schemes to recruit new types of managers which will allow Government departments to share ideas and best practice and collaborate more effectively with suppliers and consultants.  The document also emphasises the expansion of digital capabilities of the public sector services as a way of working with private forms and individuals.

Many UK firms are unaware of new flexible working rules, or unready for them

by • Flexible working, Knowledge, Legal news, News

ostriches-head-in-sandThe UK is introducing new flexible working legislation at the end of this month, but two new surveys highlight a startling lack of awareness of the changes. According to research from Jobsite, more than half of UK firms and three quarters of employees are unaware of the changes and 25 percent of those firms who are aware of the new law hadn’t considered its implications. The second survey, from QualitySolicitors (sic), found an almost identical lack of awareness amongst SMEs, with just under half of the firms unaware of the new rules and just over a quarter admitting to being unprepared for them. The changes mean that from 30 June, all employees who have worked for their employer for at least six months will be entitled to request alternative working patterns. More →

New report aims to guide future direction of facilities management

by • Facilities management, Knowledge, News

loxley-building-image01The Royal Institution of Chartered Surveyors (RICS) has published a new report authored by Dr Matthew Tucker of Liverpool John Moores University which aims to help shape the future direction and policy of the facilities management sector in the UK. Balancing the performance scorecard: how to maximise customer feedback in Facilities Management develops a customer performance measurement framework for facilities management based on a range of critical themes which emerged from the vast amounts of qualitative data collected across 23 in-depth interviews with a diverse range of FM professionals. The interview subjects came from both an in-house and outsourced background and across a range of business sectors. The report claims to offer a key set of recommendations to enable facilities managers  to maximise their ability to capture customer feedback to improve the provision of space and facilities. More →

Hierarchical organisations ‘stifle’ employee productivity, claims CIPD

by • Knowledge, News, Workplace

I know my placeRigid organisational hierarchies hamper the development of management, employee productivity and leadership skills within the workplace, warns the CIPD. Their report, ‘Leadership – easier said than done,’ finds a growing trend in developing the capability of individual leaders and managers, an approach known as ‘distributed leadership’. However, faced with outdated organisational structures and cultures – these managers are unable to apply what they’ve learnt in the training room. The report recommends that leadership development should give greater consideration to the organisation-wide factors that can help or hinder the practical application of great leadership skills by employees at all levels. It urges HR managers to take the next step from training individual leaders, to improving the leadership capacity of the organisation as a whole; focusing on understanding what kind of leadership it requires and what changes are needed. More →

Employers that fail to act on engagement findings ‘demotivate staff’

by • Knowledge, News, Workplace

Employers that fail to act on engagement findings may demotivate staffWhen carrying out employee engagement surveys, employers are not asking the right questions that pinpoint exactly what actions need to be taken. This often results in a failure to act on their findings, which can then lead to higher levels of dissatisfaction amongst staff who have shared their thoughts without seeing any outcome. This is according to a review by software specialist Head Light, which has identified 12 factors which fundamentally impact on how people feel about their work and their employer. These are: wellbeing; motivation; reward and recognition; involvement; autonomy; teamwork and collaboration; purpose and meaning; relationships; trust; career/personal development; communication and performance management. It claims that engagement can be improved at each level of an organisation by asking employees about these 12 factors and then providing senior executives, line managers and individuals with a personalised list of manageable actions. More →

Moderate stress levels can enhance performance, claims new research

by • Knowledge, News, Workplace

StressA new research project conducted jointly by the University of Reading and Ashridge Business School claims that managers can perform better and make better decisions when they are exposure on a regular basis to stressful situations. The research applied principles from the science of neurobiology in measuring changes in the heart rates of 350 managers aged from 26-55 to analyse their performance under pressure. All of the participants in the research were current students on an Ashridge management course who took part in simulated high-pressure executive situation, such as conflict resolution, high-level decision-making and handling difficult employees and conversations. Their physical and psychological responses were continually monitored over two days, including sleep patterns, heart rate and psychometric tests. More →

RICS issues case studies to celebrate strategic role of facilities management

by • Facilities management, Knowledge, News, Property

RICS has published six case studies examining the impact strategic facilities management (FM) can have on business performance. The case studies were devised following the publication of a 2012 research report, Raising the Bar: Enhancing the Strategic Role of FM, which found that over 75 per cent of survey respondents believe that facilities management is a strategic role. This was followed earlier this year by Raising the Bar: City Roundtables Report which made specific recommendations for action, including better promotion of the strategic role played by facilities management within organisations. The case studies were launched at the BBC’s Salford Quays building, featured in one of the studies, which describes the role the BBC’s FM team took in relocating critical services from London to Salford Quays and how the FM strategy was responsible for fostering creativity in the organisation. More →

The engaged employee remains as elusive as ever, claims global Deloitte report

by • Flexible working, Knowledge, Technology, Workplace

Mahendra Singh

© Mahendra Singh, from The Hunting of the Snark

To describe the truly engaged employee as elusive would be something of an understatement. It seems as if the more firms strive to engage with the people who work for them, the less engaged they become, like somebody responding to the gifts and attention of a needy and increasingly creepy lover. A new study from Deloitte frames the paradox. The Global Human Capital Trends survey of 2,500 organisations from around the world found that as they pursue policies to engage employees, they also exhibit a startling inability to do so. Regardless of what they try, they struggle to attract and retain the right people and are all too dispiritingly aware of their ability to create a compelling and engaging brand. The findings back up those of a worldwide Gallup report published last October which found just one in eight employees feel committed to their jobs and able to make a positive contribution. More →

Mental illness costs the UK economy £70 billion each year, claims OECD

by • Knowledge, News, Workplace

DepressionAccording to a new report from the Organisation for Economic Co-operation and Development (OECD), issues related to mental health cost the UK around £70bn every year in lost productivity, benefit payments and spending on healthcare. The OECD’s Mental Health and Work report is an international initiative which has already produced reports over the last year exploring related issues in Belgium, Denmark, Norway, Sweden, Switzerland and now the UK. Forthcoming reports are due later this year for Australia, Austria and the Netherlands. The new UK report calls for employers to adopt better policies and practices to help people cope with mental health issues. More →

RICS global research charts ways for FMs to prove strategic worth

by • Facilities management, Knowledge, News, Property

RICS global research finds new steps to help FMs 'raise the bar'

Facilities managers across the globe need to prove the value of FM to board level directors and establish their role as a strategic and essential business function. A new global RICS Research report Raising the Bar: City Roundtables (Phase II), launched in Washington DC this week, calls for innovative new dimensions of measurement to prove FM’s effectiveness and its impact on productivity and profitability. Authored by Occupiers Journal Ltd, the report builds on findings from RICS’ 2012 research Raising the Bar: Enhancing the Strategic Role of Facilities Management (Phase I), which provided robust evidence for high-performing organisations to introduce FM as a strategic management discipline. The research also provided recommendations to support leading FM practitioners in becoming more strategic. More →

Don’t be caught by surprise by the hidden costs of commercial property

by • Comment, Facilities management, Knowledge, Property

  let-signAccording to Colliers International’s recent Global Investor Sentiment Report, 2014 will see an increase in commercial property investor confidence, with 74 per cent of UK based investors saying they were more likely to risk investing across all property sectors, although offices remain the most popular category to invest in. Yet despite this vote of confidence, it seems strange to report that the real costs involved in property acquisition and maintenance, are frequently overlooked by the purchasers. It appears that businesses often have a patchy knowledge of the range of costs involved in owning or leasing commercial real estate, which is surprising when you consider that a company’s biggest single investment next to its workforce is commercial property. More →

Just one in eight employees worldwide are engaged at work

by • Knowledge, Workplace

Just one out of eight employees worldwide are engaged at workThere are so many references these days to employee engagement it can be tempting to see it as management speak. However, according to Gallup’s 142-country study on the State of the Global Workplace, the 24 per cent of “actively disengaged,” employees worldwide who are not psychologically committed to their jobs are unhappy and unproductive at work and liable to spread negativity to co-workers. It found only 13 per cent of employees worldwide are engaged at work, with the majority of employees (63%) “not engaged,” meaning they lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes. In rough numbers, this translates into 900 million not engaged and 340 million actively disengaged workers around the globe. More →

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