Search Results for: automation

Firms are ignoring the needs of people in the adoption of AI, and it will cost them

Firms are ignoring the needs of people in the adoption of AI, and it will cost them

Companies that fail to adopt a people-focused approach to artificial intelligence risk losing their best AI employees within the next two years, according to new research from Gartner. The analyst firm predicts that by 2027, half of enterprises without a “people-centric strategy” will see top talent leave the organisation. The warning reflects growing concern that many organisations are pursuing AI deployment primarily through cost reduction and automation rather than workforce development. Gartner argues that firms focused solely on replacing jobs with the technology are unlikely to achieve the long-term returns they expect. (more…)

Microsoft report claims AI agents will reshape organisations and redefine knowledge work

Microsoft report claims AI agents will reshape organisations and redefine knowledge work

Microsoft’s latest Work Trend Index report suggests that organisations are entering a new phase in the evolution of knowledge work, in which artificial intelligence agents become embedded in everyday operations and employees take on supervisory roles over digital systemsMicrosoft’s latest Work Trend Index report suggests that organisations are entering a new phase in the evolution of knowledge work, in which artificial intelligence agents become embedded in everyday operations and employees take on supervisory roles over digital systems. The study, based on a survey of 31,000 workers across 31 countries alongside labour market data and productivity signals, suggests that this shift is already underway and could accelerate rapidly over the next few years. (more…)

AI has yet to have any significant impact on UK employment levels

AI has yet to have any significant impact on UK employment levels

A new report suggests that fears of AI triggering widespread job losses in the UK have yet to be borne out by evidenceA new report suggests that fears of artificial intelligence triggering widespread job losses in the UK have yet to be borne out by evidence, with little indication so far of major disruption to employment. The study, published by think tank The Centre for British Progress, examines labour market data since the rapid emergence of generative AI tools and finds no clear signs that the technology has led to large-scale displacement of workers. Despite frequent predictions that AI could significantly reshape or reduce the workforce in the near term, the report concludes that such effects are not yet visible in aggregate employment trends. (more…)

Employee engagement falls worldwide as AI investment fails to deliver productivity gains

Employee engagement falls worldwide as AI investment fails to deliver productivity gains

Global employee engagement has declined for a second consecutive year, despite rapid investment in artificial intelligence, according to Gallup’s latest State of the Global Workplace report.Global employee engagement has declined for a second consecutive year, despite rapid investment in artificial intelligence, according to Gallup’s latest State of the Global Workplace report. The study, based on one of the largest ongoing surveys of employee experience, suggests that organisations are struggling to translate technological change into measurable improvements in performance or working life. Employee engagement fell to 20 percent in 2025, down from a peak of 23 percent in 2022 and its lowest level since 2020. This decline has significant economic implications, with Gallup estimating that low engagement costs the global economy around $10 trillion in lost productivity, equivalent to 9 percent of global GDP. (more…)

Greater use of AI linked to more collaborative work patterns, survey claims

Greater use of AI linked to more collaborative work patterns, survey claims

Employees who make frequent use of AI tools are spending less time working alone and more time collaborating and learning with colleaguesEmployees who make frequent use of artificial intelligence (AI) tools are spending less time working alone and more time collaborating and learning with colleagues, according to a new global workplace survey from the Gensler Research Institute. The Global Workplace Survey 2026, based on responses from more than 16,000 office workers across 16 countries, suggests that as routine tasks become automated, work is shifting towards more human-centred activities, including mentoring, problem solving and teamwork. (more…)

Most firms are already using AI, but not many are seeing a return

Most firms are already using AI, but not many are seeing a return

While over three quarters of UK businesses are now using artificial intelligence (AI) tools, the vast majority are yet to see any return on their AI investments, according to a new pollWhile over three quarters of UK businesses are now using artificial intelligence tools, the vast majority are yet to see any return on their investments, according to a new poll from Studio Graphene.  The digital product studio commissioned Censuswide to survey 500 managers, directors and C-suite executives within UK businesses. It found that 78 percent of the businesses polled are using AI in some capacity – rising to 85 percent for mid-sized organisations (100-249 employees), the highest of any group. (more…)

The British seem more worried about robots than anybody else

The British seem more worried about robots than anybody else

British adults are more anxious about robots than people in any other major economy, according to a new global studyBritish adults are more anxious about robots than people in any other major economy, according to a new global study which suggests the unease may stem from a lack of exposure to the technology in everyday life. The research, published by technology firm Hexagon, is based on a survey 18,000 people across nine countries for its Robot Generation report. It found that 52 percent of adults in the UK say they worry something might go wrong when they think about interacting with robots. The global average is 42 percent, while in South Korea the figure is just 29 percent. (more…)

AI will either save work or destroy it. Apparently.

AI will either save work or destroy it. Apparently.

It's too early to know what precise impact AI will have on jobs, writes Jo Sutherland. Fortunately for us, the future is still ours to shapeAs someone who works at the intersection of communications and responsible AI, I spend a lot of time thinking about how emerging technologies are explained, sold, feared, embraced and misunderstood. Nowhere is that more palpable than in conversations about AI and the future of work, where certainty is sometimes projected before it’s earned. Over the past few months alone, taking part in debates at both the Westminster Employment Forum and the University of Cambridge, I’ve been struck by just how wide the spectrum of opinion still is. Depending on who has the floor, AI is framed either as a magical productivity fix or an existential threat to jobs. The reality probably lies somewhere in the middle. (more…)

Rapid growth in number of proposed data centres raises huge concerns for UK climate targets

Rapid growth in number of proposed data centres raises huge concerns for UK climate targets

A sharp increase in the number of data centres needed to meet the demands of AI is prompting concerns about energy demandA sharp increase in the number of data centres needed to meet the demands of AI is prompting concerns about energy demand and the potential impact on UK climate commitments, according to a report by The Times [paywall]. According to the newspaper, Ofgem, the energy regulator, has received connection enquiries for around 140 new data centre projects. Together, they are seeking approximately 50 gigawatts of electricity capacity, a figure that exceeds Britain’s entire recent peak electricity demand of about 45 gigawatts. The scale of the requests has raised questions about whether existing infrastructure planning and carbon reduction pathways are aligned with the speed of digital expansion. (more…)

AI adoption exposes generational divide in management, research finds

AI adoption exposes generational divide in management, research finds

KEDGE Business School has published new research suggesting that artificial intelligence (AI) is already reshaping management practice, but that a strong generational divide is emergingKEDGE Business School has published new research suggesting that artificial intelligence is already reshaping management practice, but that a strong generational divide is emerging in how leaders use the technology. The findings come from an OpinionWay survey carried out in October 2025 among managers, and point to younger leaders adopting AI at a significantly faster pace than their older counterparts. While AI tools such as ChatGPT are now widely used across the profession, the study suggests that managers under 40 are far more likely to integrate AI into day-to-day leadership decisions, while older managers remain more cautious and selective. (more…)

Intentional AI adoption is a leadership challenge, not just a technology problem

Intentional AI adoption is a leadership challenge, not just a technology problem

even in an AI-driven future, the real challenge remains deeply human—guiding teams with intention, empathy, and trust.A lot of conversations about AI jump straight to the end state. Leaders envision a future where the human workforce is focused on higher-order thinking and augmented with agentic capabilities across the enterprise, and where operational costs are much lower. While visionary thinking is not negative, we’re discovering that the transition from today’s version of the organization to a more automated state will require a massive transformation to achieve. Effective, sticky change requires active work and leadership to truly pivot processes, integrate technology, cultivate new skillsets, establish the cultural foundations, reformat the organizational structure, and ramp to new ways of working. Machines can’t steer that kind of change; humans still have to. (more…)

Artificial intelligence appears to cut more jobs than it creates

Artificial intelligence appears to cut more jobs than it creates

Artificial intelligence appears to be contributing to a net loss of jobs, according to a new analysis of how organisations are adopting the technology across their operations.Artificial intelligence appears to be contributing to a net loss of jobs, according to a new analysis of how organisations are adopting the technology across their operations. Research by Morgan Stanley, based on responses from nearly 1,000 companies that have been using AI for at least a year, suggests that British firms have shed more roles than they have created as a direct result of AI deployment. The study indicates a net reduction of around 8 percent of roles in the UK over the past twelve months, a higher figure than reported in comparable surveys of companies in the United States, Germany, Japan and Australia. (more…)