Search Results for: employee experience

The engaged employee remains as elusive as ever, claims global Deloitte report

by • Flexible working, Knowledge, Technology, Workplace

Mahendra Singh

© Mahendra Singh, from The Hunting of the Snark

To describe the truly engaged employee as elusive would be something of an understatement. It seems as if the more firms strive to engage with the people who work for them, the less engaged they become, like somebody responding to the gifts and attention of a needy and increasingly creepy lover. A new study from Deloitte frames the paradox. The Global Human Capital Trends survey of 2,500 organisations from around the world found that as they pursue policies to engage employees, they also exhibit a startling inability to do so. Regardless of what they try, they struggle to attract and retain the right people and are all too dispiritingly aware of their ability to create a compelling and engaging brand. The findings back up those of a worldwide Gallup report published last October which found just one in eight employees feel committed to their jobs and able to make a positive contribution.

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‘Big Data’ is shaping the human experience within buildings

by • Environment, Facilities management, News, Technology

Empire State Building

As the cost of implementation comes down, the same “Smart” technology that is harnessing the predictive power of “Big Data” to help solve congestion problems in cities is being more routinely deployed in buildings. The Changing Face of Smart Buildings: The Op-Ex Advantage, published by Jones Lang LaSalle, explains how bringing a Big Data analytics-based approach to facilities management can increase employee comfort, engagement and productivity; whether helping organisations adapt more readily to supporting flexible workplace practises or using sustainability as a hook for engaging employees. In one notable example; by adding smart building components to a major Empire State Building energy refit, real-time energy displays enable tenants to better monitor and control their energy consumption, and even compete with other tenants in the landmark building to achieve energy savings. (more…)

Not just about the money. Higher wages do not improve employee retention

by • News, Workplace

Money not the motivator, as higher wages does not improve employee retention

Employers that take a broader view of the employee experience beyond pay are more likely to retain talented employees. new research suggests. In a study of European economies by Towers Watson, countries with higher GDP growth tend also to have higher levels of employee attrition, The General Industry Compensation Survey Report findings also show little evidence to suggest that countries with high real-wage growth (i.e. salary increases minus inflation) are able to use that to secure higher levels of employee retention. The research proves that with the emergence of a strengthening employment market means employers will have to work harder to ensure that non-pay related benefits such as an attractive working environment and plenty of opportunities for career advancement are available to attract and retain talent. (more…)

UK and U.S. workers more likely to experience workplace bullying

by • Legal news, News, Workplace

The Coalition government has criticised “over-regulated” UK employment law, which it argues makes it difficult for employers to manage employees without risk of being sued for unfair treatment. Yet despite the perception that UK employees are overly-protected by employment regulations, a new global study of white collar bullying has revealed that workers are in fact more likely to experience bullying at the hands of their bosses if they work in the UK or the U.S. The country a company is based in has a direct effect on how much workplace bullying is accepted and the UK and the U.S. were among the countries with a “high performance orientation” valuing accomplishments, a sense of urgency and explicit communication. These countries, say the authors, may tolerate bullying if it is seen as a means to achieve better results. (more…)

Where flexible working employees really want to work? Starbucks.

by • Comment, Facilities management, Technology, Workplace

Starbucks CafeLeaving aside the fact that most surveys are designed to further the commercial interests of the firms that commission them, most offer a deal of insight into what drives people and organisations, some of it unwitting. Most telling are often the specific details that lift the veil on the motivations and attitudes of individuals. So it was with a recent survey from Overbury that headlined on the idea that poorly designed offices hamper creativity, but also contained a question that was answered in a way which suggested that the place most staff would like to work would be something akin to their local Starbucks.

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Employee burnout commonplace in third of UK companies

by • Legal news, News, Workplace

Burnout

Employee burnout is endemic within a third of UK organisations. According to new research from recruitment specialist Robert Half UK three out of ten (30 per cent) UK HR directors reported high levels of employee burnout, which rises to more than a third (35 per cent) for those in London and the South East and publicly listed companies. Two thirds (67 per cent) of UK HR directors cite “workload” as the primary reason for employee burnout, although this figure rises to three quarters (75 per cent) for large and 73 per cent for public sector companies. (more…)

Reality or perception – which do you prefer for managing your workplace?

Reality or perception – which do you prefer for managing your workplace?

by • Comment, Facilities management, Property, Workplace design

In 2026, workplace strategy is sophisticated. We talk about hybrid maturity, behavioural analytics, ESG metrics, portfolio optimisation and experience design. The language has evolved. The dashboards are more advanced. The conversations are happening at board level. And yet, many organisations are still making fundamental property decisions based on instinct. They believe the amount of space is not suitable for their requirements or the wrong type of space. They listen to their teams’ demands for changes to their space without the facts to say no. They feel occupancy is higher or lower than it really is. (more…)

Wellbeing overtakes financial security as top workforce concern, study claims

Wellbeing overtakes financial security as top workforce concern, study claims

by • News, Wellbeing

Wellbeing has overtaken financial security as the primary concern for UK employees, according to new research from MercerWellbeing has overtaken financial security as the primary concern for UK employees, according to new research from Mercer, reflecting a shift in workforce priorities after several years of economic and social disruption. The findings come from Mercer’s Inside Employees’ Minds: Building Confidence in a Changed World 2025 to 2026 report, based on responses from more than 4,000 UK workers. While financial pressures remain widespread, concerns around physical, mental and emotional health now dominate. The study found that 32 percent of employees report poor mental health, with higher prevalence among younger workers. (more…)

JLL sets out the five key corporate real estate trends for next year

JLL sets out the five key corporate real estate trends for next year

by • News, Property

A new analysis from JLL claims to highlight how global occupiers are rethinking corporate real estate as a strategic tool for talent, culture and performanceA new analysis from JLL claims to highlight how global occupiers are rethinking corporate real estate as a strategic tool for talent, culture and performance rather than treating it purely as a cost. The report identifies five priorities expected to influence workplace strategy in the year ahead, reflecting continued pressure on portfolios alongside rising expectations for employee experience and sustainability. JLL says organisations are increasingly shifting to more flexible “elastic portfolios” as they look to balance cost control with growth. Office utilisation remains well below target levels, prompting a move away from long, fixed leases in favour of portfolios that can expand or contract according to market conditions, workforce needs or new business opportunities. The firm argues that portfolio management is now closer to a continuous process than a periodic exercise.

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Five strategies to enhance HR efficiency in modern workplaces

Five strategies to enhance HR efficiency in modern workplaces

by • News, Workplace

HR departments are supposed to be the backbone of modern workplaces, but many are struggling to keep up. You’ve probably seen it firsthand: talented HR teams getting bogged down in administrative tasks when they should be driving real organizational change. The problem isn’t lack of effort. It’s that most HR departments are still operating like it’s 2010. Today’s business world moves fast, and your HR processes need to match that pace. (more…)

Better offices for all as occupiers shift focus away from cost cutting

Better offices for all as occupiers shift focus away from cost cutting

by • Flexible working, News, Property, Workplace design

New research suggests a worldwide shift in workplace strategy, with portfolio optimisation (better offices basically) now the top priority for corporate real estate leaders, overtaking cost reduction for the first time.New research suggests a worldwide shift in workplace strategy, with portfolio optimisation and better offices now the top priorities for corporate real estate leaders, overtaking cost reduction for the first time. JLL’s 2025 Occupancy Planning Benchmark Report found that 73 percent of respondents identified portfolio optimisation as their main focus, compared with 70 percent who cited cost reduction and improved reporting. (more…)

Cities must embrace the radical retrofit of buildings to meet future challenges

Cities must embrace the radical retrofit of buildings to meet future challenges

by • News, Property, Workplace design

The Radical Retrofit report by Economist Impact, supported by JLL, argues that making cities more sustainable and resilient will depend on retrofits that improve safety, health and accessibility, while also driving economic valueAs cities continue to grow, the pressure on infrastructure, resources and the environment is intensifying. A new global study warns that urban centres must move beyond new construction and reimagine the buildings they already have. Retrofitting – enhancing and upgrading existing structures -is emerging as a key strategy to cut emissions, improve energy performance and boost urban liveability. The Radical Retrofit report by Economist Impact, supported by JLL, argues that making cities more sustainable and resilient will depend on retrofits that improve safety, health and accessibility, while also driving economic value. Though still in its early stages, the movement is gaining traction across global cities such as Singapore, New York, Paris and Dubai. Yet the pace must accelerate dramatically from today’s retrofit rate of 1 percent per year to at least 3 percent to align with net-zero goals. (more…)

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