October 10, 2013
European business leaders join forces to target depression in the workplace
Mental health campaigners’ efforts to persuade employers to combat mental ill health at work took a significant step forward today when, for the first time, senior European executives from a group of major employers, including BT Group, Barclays, and Unilever, came together to assess and address depression in the workplace. One in 10 employees in Europe is estimated to take time off work due to depression, which equates to more than 34 million people. The “Target Depression in the Workplace” initiative recommends concrete tools and resources that will enable company executives to better identify and support employees with depression, as well as promote good mental health at work. More →
October 10, 2013
Why the serviced office sector needs to put more effort into its customer service
by David Saul • Comment, Facilities management, Flexible working
Serviced offices at Cheapside
It’s National Customer Service Week, a week-long initiative set up to inspire businesses to take a step back, look at their customer relations and promote excellence in customer service amongst their teams. Across every business in every sector, excellent customer service is key to gaining and retaining custom, and this is particularly the case when it comes to the serviced office industry. Average customer retention rates are just eight months in the officing sector, so addressing this through improved customer service can have a huge impact on the bottom line. I believe the serviced office industry can do more. There is a danger that low retention rates cause companies to place a greater emphasis on winning new businesses, with existing clients’ needs coming second place. More →